Contact Atomic Wallet Support

by DragonFanMan54

So many times it’s shown the incorrect amount of crypto in my wallet. Once is fine, but every time I open the app? Come on now, fix your app please. Not even logging out and logging back in helps show the correct numbers in the wallet or in the staking. Every time I want to check the current amount I have to delete and reinstall the app! Unbelievable that I even have to log out let alone delete and reinstall the whole wallet. No other wallet I have has any problems even close to this one. If you value being able to check your crypto stored in wallets and crypto stored in staking pools in real time, then run as far away as you can from this app. Sometimes it doesn’t even let you stake despite having more than the required amount of crypto needed for staking and I have only ever had it show the correct amount I’ve staked twice!!! Not to mention receiving crypto with this wallet is slower than a snail, I wait hours for some transactions to actually show up in the wallet even though the hash says it was sent right away. If they just fixed the endless bugs and incorrect amounts then I would have no problem. Please dev team do something to help make your Atomic Wallet app useable!!!

by CryptKeeper2021

Me & others who use AW have had coins stolen by AW Reps from our AW wen we initiated a support request, purchases of coins never show up in the wallet, after buying coins 50% of them are credited to our wallets, AW freezes up a lot, it sometimes takes 4 days or more for 1 transaction to go thru & normally the price of the coin you are buying has already doubled in price, Support requests are answered quickly with a referral to read FAQs or in chat rooms, in every support request they tell you to delete your AW & download a new version, because the 12 word back up phrase doesnt work. Thats right! AW scams you out of ALL your coins! They put the blame on the AW holder citing that you misspelled the words, added dashes or commas, use capitalization, etc. When you clearly used (copied/pasted) or phone screen shots of your words & entered them exactly as they were given. AW is a HUGE SCAM. Use it knowing this, Transfer your coins out of it prior to deleting it. Centralized exchanges are safest. BC Vault is highly recommended for off-line storage. Its guaranteed if you use Atomic Wallet you will lose coins or money.

by Shiva_D

Do your homework before you fall into this trap and lose your money. 90% of the positive reviews are from their own workers and the bar for how you get your coins out is constantly moving. For instance I wanted to exchange some coins, I was told by the app I needed 14 more coins to be able to do that. I transferred those coins in and when I went to exchange them, the minimum amount had changed again. You cannot transfer or exchange ANY ETH based coin without purchasing ETH itself, but if you try and use a credit card, that offers fraud protection, it constantly fails so the keep suggesting you use your Debit Card-I/e access to your account. They are based in Estonia so good luck getting your money back if they rip you off, WHICH THEY WILL, because I haven’t been able to get my coins out at all. This is NOT legit - complaints have been filed with SEC. There is an entire subreddit devoted to it. There are better more secure and less shady wallets available. Just skip this one.