Plantum app not working? crashes or has problems?

Plantum Status

Published by Freeplay Inc on 2023-07-12

Need a smart assistant that will help you take care of your plants? Search no
more. NatureID has got your back! What is NatureID? ► Plant and mushroom
identifier Recognize over 10,000 plants and mushrooms.

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Most reported problems

Reported Issues: 11 Comments

By Robert Briggs 11 months ago

My NatureID app won't open at all. No tapping or anything I do let's the app go from the main screen and nowhere else.

By Teresa 11 months ago

Natural ID app won't open. It loads the first page then stops. I have checked all permissions and uninstalled, reinstalled.. Still nothing. I am using an Android, pixel 6. I downloaded app from Google play store.

By Carrie Indestad 1 year ago

I have been getting charged for NatureID Plant Identification and never signed up for an account. I would like to have this issue resolved, to be reimbursed, and to make sure I am not charged again. I did download the app, but there are no in dictation of having to pay anything. It doesn’t even say “in app purchases.” I didn’t even have the app on my phone anymore. I would like a print out of all of the charges I have gotten, and an explanation of how this could have happened. On the app, there is nothing to indicate that one will be charged when using it. I would never sign up for something where I would be charged every week.

By Denise Reid 1 year ago

Please cancel this subscription!

By L 1 year ago

Will not accept new card details

By Kathy Bernard 1 year ago

App won’t open

By Amanda Harriman 1 year ago

I just purchased the PlaantID app and the app is frozen. I can see the screen home page and it won’t respond to any taps

By Stanton Daniel 1 year ago

My App doesn't want to open

By Jeff Carlson 1 year ago

It will not let me use the app without subscribing to the premium service I’m not able to cancel to continue

By Stephanie 1 year ago

App crashes immediately upon opening Unusable

By Antica 2 years ago

I can’t open Nature ID app?

Common dislikes about Plantum app

• Requires users to pay for a subscription

• Does not allow users to upload photos of plants

• Gives inaccurate results when identifying pets

• Does not offer a free trial period

Have a Problem with Plantum - AI Plant Identifier? Report Issue

Common Plantum Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Plantum app on iOS and Android devices. Solve all Plantum app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Plantum iPhone Issues and Solutions

Plantum iOS app crashes, not working, errors
Plantum iOS app network issues
Plantum on iOS has black/white screen

Plantum Android App Issues and Solutions

Plantum has errors/crashing/not working
Plantum server network connectivity issues
Plantum has black screen

Plantum iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Plantum app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Plantum app crashes or not working on Iphone (iOS):

Close and restart the Plantum app on iPhone
Update Plantum app to the Latest Version for iOS
Uninstall and reinstall Plantum iPhone app
Update your iPhone to the latest iOS version

Fix Plantum on iPhone unable to connect to server/internet connection issues::

To resolve Plantum network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Plantum black/white screen (blank screen) on iPhone:

Follow the Plantum iOS app troubleshooting guide Here →

Plantum Android App Issues and Solutions

Fix Plantum not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Plantum app issues:

Force Stop the Plantum App
1. On android, goto "Settings" » click Plantum app. » click "Force Stop".

Update Plantum to the latest version on PlayStore

Clear Plantum App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Plantum app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Plantum.

Fix Plantum unable to contact server/ Plantum internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Plantum » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Plantum » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Plantum on android.

Solve Plantum black/white screens issue on Android:

Follow the Plantum android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Freeplay Inc, developers of Plantum.

40% Contact Match

Developer: AIBY Inc.

E-Mail: [email protected]

Website: Visit Plantum Website

About this app

With our extensive database, you can identify any plant and mushroom you come across and impress your friends on your next walk in the park. With NatureID’s comprehensive plant descriptions and entertaining insights, you will wield this power. Don’t ignore early symptoms and try to recognize the disease your plant is suffering from. For your plant not to die, you have to know how much water, light, and fertilizer it needs to stay healthy. Identify diseases to quickly figure out ways of treating your plant. Get timely reminders and don’t let your plant wither. You get a gorgeous-looking flowering plant for your birthday. Did you know what plant grows the fastest? Set watering, misting, feeding, and rotating schedules right in Plantum – and see your plants thrive. Need a smart assistant that will help you take care of your plants? Try taking a picture of a tree or mushroom in the park and recognize it with our app. Or what flower was at some point in history more valuable than gold? Knowledge is power. Get NatureID and embark on the journey to becoming a true nature expert today. But in a few weeks, it starts giving you signals that it doesn’t feel comfortable. Keeping all care recommendations in your head at once is quite a challenging task. Read insightful articles every day and discover the diversity of the world’s flora.