SMART Screen Share app not working? crashes or has problems?

SMART Screen Share Status

Last Updated on 2021-11-11 by SMART Technologies

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3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Crashes

50.0%

Not working

25.0%

Something else

25.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of SMART Screen Share Problems 😠👌🔥

- Must choose Smart Screen Share when ready to share screen

- Frustrating for teachers

- Can be used inappropriately by students

- Shares nothing but a black screen

1 Reported Issues: 😵🆘🛟🚨📢

Dax Davis

2022-12-23

when using the screen share app and playing a video on the laptop via youtube, prime etc, the video on the smart board plays and we can hear the audio but just a black screen in the browser where the actual video should be displaying?

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Common SMART Screen Share Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SMART Screen Share app on iOS and Android devices. Solve all SMART Screen Share app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SMART Screen Share iPhone Issues and Solutions

SMART Screen Share iOS app crashes, not working, errors
SMART Screen Share iOS app network issues
SMART Screen Share on iOS has black/white screen

SMART Screen Share Android App Issues and Solutions

SMART Screen Share has errors/crashing/not working
SMART Screen Share server network connectivity issues
SMART Screen Share has black screen

SMART Screen Share iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SMART Screen Share app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SMART Screen Share app crashes or not working on Iphone (iOS):

Close and restart the SMART Screen Share app on iPhone
Update SMART Screen Share app to the Latest Version for iOS
Uninstall and reinstall SMART Screen Share iPhone app
Update your iPhone to the latest iOS version

Fix SMART Screen Share on iPhone unable to connect to server/internet connection issues::

To resolve SMART Screen Share network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SMART Screen Share black/white screen (blank screen) on iPhone:

Follow the SMART Screen Share iOS app troubleshooting guide Here →

SMART Screen Share Android App Issues and Solutions

Fix SMART Screen Share not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SMART Screen Share app issues:

Force Stop the SMART Screen Share App
1. On android, goto "Settings" » click SMART Screen Share app. » click "Force Stop".

Update SMART Screen Share to the latest version on PlayStore

Clear SMART Screen Share App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SMART Screen Share app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SMART Screen Share.

Fix SMART Screen Share unable to contact server/ SMART Screen Share internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SMART Screen Share » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SMART Screen Share » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SMART Screen Share on android.

Solve SMART Screen Share black/white screens issue on Android:

Follow the SMART Screen Share android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SMART Technologies, developers of SMART Screen Share.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit SMART Screen Share Website

Privacy Policy: https://www.smarttech.com/legal/privacy-policies

Developer: SMART Technologies

About this app

SMART Screen Share makes it easy to quickly display what’s on your screen to a SMART Board® interactive display with iQ embedded computing. SMARTScreenShare requires a SMART Board with iQ system software version 3. 4 or later.