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Company Name: Loom, Inc
About: Loom is a work communication tool that users get a message across through instantly shareable video.
Headquarters: San Francisco, California, United States.
Loom Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Loom, Inc
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E-Mail: [email protected]
Website: 🌍 Visit Loom Website
Privacy Policy: https://www.loom.com/privacy
Developer: Loom, Inc
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5 Most reported problems 😔💔
I can't cancel my free trial. I never wanted a subscription. I was just trying to watch a video made by someone else. PLEASE Cancel my subscription! I can't do it. I changed browsers the buttons are greyed out like this is a scam. There is no number to call and I don't have the time to check something I never wanted in the first place.
Not able to record voice
Can’t stop over billing.
by Rainbow Runner
No matter what I do I can’t get this company to stop charging me $30 a month instead of $8 like I signed up for.
Several of my team members got added to my premium account automatically because of their email addresses and I have emailed literally 10+ times to take them off and support says I have to but after I delete them they come right back.
Word of advice, Make sure you don’t use a real email address when signing up if your business. Create a fake one with gmail or hotmail and NEVER put your credit card info in.
CHARGED FOR UNUSED ACTIVITY.
by Mznbx
you guys charged me over 100 dollars for not using the app. i had to buy the subscription ONCE for a school project because you guys don’t let new users record for a longer period. every time i tried to cancel it it would tell me an answer. i sent several requests for help and nobody answered me. i’m now out 100 dollars that I could have used for food, this is ridiculous and a prime example of poor business. you shouldn’t be charging people for “unused activity”.
App don’t work
by Oleeejek
I really like loom, have been using it at my laptop for a while. But mobile app … I don’t understand why they can’t make it work. It’s 2022 after all.
I tried to log in, but my login and pass that I used for a few years on web version didn’t work, so I decided to create new account, but it didn’t work ether. Cause they require to verify email, and when I do that, nothing changes.
Have a Problem with Loom: Screen Recorder? Report Issue
Why should I report an Issue with Loom: Screen Recorder?
- Pulling issues faced by users like you is a good way to draw attention of Loom: Screen Recorder to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Loom: Screen Recorder customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Loom: Screen Recorder.
