eBeihilfe app not working? crashes or has problems?

eBeihilfe Status

Last Updated on 2024-10-30 by Regierungspräsidium Hessen

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35 User reports:
App has problems

User reports 35

⚠️ Most reported problems ⚠️

Not working

57.1%

Crashes

20.0%

Screen

11.4%

5.7%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with eBeihilfe - App - HE? Report Issue

Common eBeihilfe Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot eBeihilfe app on iOS and Android devices. Solve all eBeihilfe app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

eBeihilfe iPhone Issues and Solutions

eBeihilfe iOS app crashes, not working, errors
eBeihilfe iOS app network issues
eBeihilfe on iOS has black/white screen

eBeihilfe Android App Issues and Solutions

eBeihilfe has errors/crashing/not working
eBeihilfe server network connectivity issues
eBeihilfe has black screen

eBeihilfe iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever eBeihilfe app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix eBeihilfe app crashes or not working on Iphone (iOS):

Close and restart the eBeihilfe app on iPhone
Update eBeihilfe app to the Latest Version for iOS
Uninstall and reinstall eBeihilfe iPhone app
Update your iPhone to the latest iOS version

Fix eBeihilfe on iPhone unable to connect to server/internet connection issues::

To resolve eBeihilfe network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix eBeihilfe black/white screen (blank screen) on iPhone:

Follow the eBeihilfe iOS app troubleshooting guide Here →

eBeihilfe Android App Issues and Solutions

Fix eBeihilfe not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent eBeihilfe app issues:

Force Stop the eBeihilfe App
1. On android, goto "Settings" » click eBeihilfe app. » click "Force Stop".

Update eBeihilfe to the latest version on PlayStore

Clear eBeihilfe App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "eBeihilfe app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch eBeihilfe.

Fix eBeihilfe unable to contact server/ eBeihilfe internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click eBeihilfe » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got eBeihilfe » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch eBeihilfe on android.

Solve eBeihilfe black/white screens issue on Android:

Follow the eBeihilfe android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Regierungspräsidium Hessen, developers of eBeihilfe.

About this app

Mit der this app - App - HE können Beihilfeberechtigte des Landes Hessen die für einen Kurzantrag erforderlichen Belege digital über ihr Smartphone oder Tablet einreichen. Für die Nutzung der this app App berechtigt sind Beihilfeberechtigte des Landes Hessen (ohne Landtag und Landesregierung, Beschäftigte bei Hess. Um Ihre Belege zu erfassen, fotografieren Sie diese einfach mit der App. Die Nutzung dieser App ist kostenlos. Beauftragten für Datenschutz in Informationsfreiheit, FAMK Mitglieder), Versorgungsempfänger/innen und deren Hinterbliebene des Landes Hessen.