UNC Health app not working? crashes or has problems?

UNC Health Status

Last Updated on 2024-07-12 by UNC Health Care

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Common UNC Health Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot UNC Health app on iOS and Android devices. Solve all UNC Health app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

UNC Health iPhone Issues and Solutions

UNC Health iOS app crashes, not working, errors
UNC Health iOS app network issues
UNC Health on iOS has black/white screen

UNC Health Android App Issues and Solutions

UNC Health has errors/crashing/not working
UNC Health server network connectivity issues
UNC Health has black screen

UNC Health iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever UNC Health app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix UNC Health app crashes or not working on Iphone (iOS):

Close and restart the UNC Health app on iPhone
Update UNC Health app to the Latest Version for iOS
Uninstall and reinstall UNC Health iPhone app
Update your iPhone to the latest iOS version

Fix UNC Health on iPhone unable to connect to server/internet connection issues::

To resolve UNC Health network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix UNC Health black/white screen (blank screen) on iPhone:

Follow the UNC Health iOS app troubleshooting guide Here →

UNC Health Android App Issues and Solutions

Fix UNC Health not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent UNC Health app issues:

Force Stop the UNC Health App
1. On android, goto "Settings" » click UNC Health app. » click "Force Stop".

Update UNC Health to the latest version on PlayStore

Clear UNC Health App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "UNC Health app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch UNC Health.

Fix UNC Health unable to contact server/ UNC Health internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click UNC Health » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got UNC Health » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch UNC Health on android.

Solve UNC Health black/white screens issue on Android:

Follow the UNC Health android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at UNC Health Care, developers of UNC Health.

About this app

This wayfinding app will make it easier for those visiting UNC Medical Center and UNC REX Healthcare by providing turn-by-turn navigation from your front door to our front desk, parking support and real time indoor guidance. We want to be there to help you at every step of your health care journey, including finding your way through our facilities. At UNC Health, we are always looking for ways to improve the experience of our patients and visitors. That is why we created the UNC Health app. UNCHealth also brings together resources to help you access care easily, whether that’s seeing the urgent care location nearest you with the shortest wait times, or helping you find a provider anywhere in our system.