Frndly TV Reviews

Frndly has terrible customer service. I've not been able to contact anyone. I paid for a year subscription but could not access programs. I asked for a cancelation of my subscription and Frndlytv did follow through with that. I've asked several times for a refund of my money but am stilling seeking to have that done. My Case No. was Case #CIS2477410. I'm very unhappy and after several months, I'm still trying to talk to someone or get a refund. This has not been an honest business dealing. Frndlytv has ripped me off and then ignored me!

I can't get your service on one of my tvs. The other works. I can't get an explanation, or any help through your chat. I explained that I am a senior citizen and disabled with severe arthritis, but they would not give me a phone number to call. There was no way to put my password into your system, as the screen did not allow for it. I was on the chat for more than an hour. I have saved the chat and will contact an attorney who specializes in discrimination against the elderly and disabled.

This provider is not what it is cracked up to be. They show things that you are not able to watch. When you click on it you get "wow, you have great taste.....". When watching a movie you have 5 minutes of commercials every 10 minutes. If you turn off a movie and try to pick up the next day or later. You must start from the beginning. You can not fast forward to your spot and it doesn't hold it for you. Another problem it doesn't even have a complete keep watching section. Some things are there but you usually have to go search for it. Let's not mention the non existent customer service! This is the most frustrating streaming service I have ever tried. Don't sign up for the year! They say you can cancel any time but when you do you must continue your year. There are no refunds. Caution, do not select yearly to save $10. You will regret it like me. VERY dissatisfied customer.

I love the programming g in Frndly although there are channels that are NOT family friendly. Not a problem. I just don't watch them. However, the problem I have had from day one that seems to be getting worse with time instead of better is the black out and freezing problems that occur constantly throughout the movies. It's not my internet or device that is the problem because it only happens when I use the frndly app. I am looking into something else because it's getting too aggravating. Also there are way too many commercials. Fix this and I will be thrilled. Please don't make me have to cancel.

why did my bill raise from $11.92 to $13.01 THANKS

I just signed up for Frndly,glad to see it’s finally available on Vizio. Two hours in and there’s so much freezing,buffering. Very disappointing. What drew me to Frndly was the History channel and of course the price. If the buffering continues though I will cancel. I know the issue is not with my internet/fiber. I’ve had YouTube tv for almost a year and have not experienced any freezing or buffering. That’s the reason I discontinued Sling,lots of buffering. Please fix this issue.

Will not open on Fire TV, even after reinstall. Just buffering and buffering. We love this app it's what we watch 80%of the time. Not to mention$$

I signed up to watch particular shows. I have not seen the shows since October because of 24/7 Christmas movies. After all these shows I missed, I was checking the schedule and the shows were coming back in the first week of January. No shows. Next week, programming was to return. No shows. On Friday January 13, I checked the schedule and the shows were there. Looked on January 14, no shows. I’m very disappointed that I was baited to sign up for Frndly tv to see my shows. Now there is no guarantee the programs will return at all. I think this is very poor and I am sad to not see the shows which I signed up to see. I most likely will cancel after I watch the recorded shows! Too bad!

Trying to watch a movie and it's been a real pain. The picture freezes and the sound continues. We started over and got partway through and it did it again. Went to other channels and same thing happened. I see by all the comments on here that this has been an issue. Apparently they don't keep up on customer feedback. We paid for a year, but aren't going to continue with Frndly since obviously issues aren't addressed and fixed. Too bad. We thought this was going to be our favorite because of the channels offered.

SCAM ALERT! Tried trial, it failed. Nothing would stream. Canceled. They are still billing my credit card, which never should have had a charge on it for this. BEWARE OF THESE THIEVES. Their customer service refuses to stop the stealing.

Select program, Icon spins for couple seconds, then screen goes black

I love the concept of Frndly TV. I downloaded the app primarily for MeTv. However, the app has serious issues. For the past 2 days app has failed to load or only partially loads. At times the app loads but can.t access recorded/scheduled to record. I have had it erase recordings. When I record back to back episodes early in the morning about half the time I get only 1 of the 2 episodes. I have recommended Frndly to others. With a more stable platform and a less cumbersome way of searching for programs, this could be a very successful app.

I Iike the streamng channels, but frndly is not always available or tells me internet running slow. I go to other streaming channels and no internet problems. Emailing support is a waste of time..they do not contact you back. Uptv is not current with programing. I don't like that you have to give credit card number to get some problems resolved. I know you get a refund, but private info i.e. Credit card info is none of your business.

I Iike the streamng channels, but frndly is not always available. Emailing support is a waste of time..they do not contact you back. Uptv is not current with programing. I don't like that you have to credit card number to get some problems resolved. I know you get a refund, but private info i.e. Credit card info is none of your business.

Programming not available all across the board on the app this morning. I performed all of the troubleshooting suggestions and still nothing. The app has been very ify the past week.

I luv this app, however I am very disappointed as they have removed the option of being able to rewind, fast forward or pause if you get a show in the middle of a show, you could rewind it all they to either the beginning or almost beginning. Than you could fast forward through the commercial. Now you have to record and wait until it has record to rewind fast forward or pause. It has taken the best part of the app away. I loved that this was the only app that would allow you to do that. So disappointed 😞

What is so difficult about adding a “favorites” feature? With almost 40 channels that you can’t watch them all, and most of which I’m sure few people ever watch - how hard can this be?

I love the channel lineup but there's too many issues to even list. Such as the advertisements cutting into the program while watching. What's with the Spanish language advertisements. Buffering in between the programming. Not being able to watch the on demand programs. Not being able to watch programs that are scheduled later on the guide or are to be recorded. Wayyy toooo many issues !! Please fix/change/correct them ? I have the premium package and it shouldn't be this much of issues. Thanks.

The only thing that works is the guide and channels that are free anyway. No A&E circl doesn't even spin. Channel is blocked.

Channels being blocked. The only things that will load and play is the guide and channels that are free anyway. No A&E Circle doesn't even spin. Started A week ago.

I like the content. I hated the amount of commercials. I just could not rationalize paying $9.00 a month and then have to deal with 6 minutes of commercials. It was a show stopper for me. I didn't make it past the 7 day trial. I should note that I do have Discovery+ and the most commercial time is 2 minutes. That I can handle, and I paid $30 for 1 year.

They do not send out auto renewals..even though in Colorado it is the law. I was thinking it would renew in July but it was June. They also raised the price $10 and did not inform. I contacted them and got a partial refund of $77 out of $94. They said it was processing fee and pro rated..but it was the exact day to the year it was paid last year..so what was pro-rated..they would not answer. Second big point: I was a two year paying customer not just a free..I paid two years and they kept part of my money and did not even send out the legally required notice that would have made the whole thing not an issue, Every other subscription I have sends out a notice that it is going to renew. They kept close to $20 for nothing and will not refund it. I would have re-subscribed in the near future..but not now..they do not value even long term customers.

Your “guide”’is horrible!!! Many stations (like UP, etc) are NOT even listed & others come & go(???) & then you hafta jump thru a dozen hoops to get the unlisted offering on.. like the whole thing is run by a 5th grade computer class… sad…

Signed up and paid for the "On Demand" package only to find out the channel.....the only channel we signed up for doesn't allow "On Demand" features. What a rip off!

Love the channels ....so tired of getting kicked off my movies...uh oh we hit a snag....grrrrrr.

Love the shows but the app needs serious work. I’m paying for this channel and the picture cuts out or it takes forever to load or doesn’t load at all. I have to delete it and add it again. So aggravating.

I live in rural area. I run my internet off a mofi router. I had no clue it would not support Frndly and I would not be able to watch any channels. I had to cancel within two days. I tried everything to make it work. I chose an annual subscription, DON’t !!! They finally agreed to refund a portion of my annual fee but I still lost $25.00 for 2 days of trying to have their service! I’m praying they will credit my account. Their prices may be great……. If you can actually view the channels but beware…. They do not refund! No contracts! You CAN cancel anytime ……..BUT it’s going to cost YOU!

How about a little less Gunsmoke and more High Chapperall?

Get tv is distorted. Can not adjust. Please fix. Also has started buffering a lot I am trying for 7 days.

We love the offering and the price but the Roku app is poor. Skipping through commercials is utterly ridiculous with no ability to easily skip 30 seconds at a time or see when to restart again. It's just a guessing game on when to restart watching a show. The interface is primitive but usable and the 9 month DVR is an excellent feature. Also it hangs up frequently usually multiple times a day typically late at night or early morning almost every single day. We have to get out of the app in these cases and never restart at exactly the right point in the program that was playing at the time. It's like they are doing some system maintenance every day at the same time and the system becomes unstable and unfit for uninterrupted usage. Even with these issues we do like it and just hope they will improve over time and not increase their prices.

Absolutely HORRIBLE customer service. I was billed twice in the same month. I proved it with screenshots. They sent me round and round to this setting or that setting but said they couldn't see the double charge on their end. Was messaging with them for 1 hour and 40 minutes. I finally gave up. If I am double charged again it is game over for this app for me.

I signed up for annual subscription and was unaware I was automatically charged for another year. The day I was charged I called them to cancel, it's an "unmonitored line", and messages are not accepted. I emailed 3 times, no response dead silence. I finally got a live chat to answer. I was told they do not offer any refunds, so I am stuck with another year of Frndly TV. Beware paying in advance, you will be auto billed annually unless you cancel. No notification at all of the upcoming charge. It's in the fine print when you sign up.

I would had given a better review for Frndly TV if they had better technical support! Frndly TV does not have friendly support or at least they haven't for me for weeks. Yes, some of the problems have already been mentioned on this page. Not being able to watch a recorded show until 30 minutes later and sometimes not all at as I took screen shots to prove that. Not being able to just record new airings of a show but have to get all of them recorded even if already seen instead of just the new ones that haven't aired yet. Sometimes the show stops playing and I have to refresh the page for it to play or get error messages on some even though other shows play just fine! Had a few shows the video froze while the audio kept playing. I let their technical support know which videos froze and the time they were on their guide in addition to the screen shot of other problems. I got an automated email that they received my emails so I know they got them that they would reply within 24 hours. It's almost been 24 DAYS with no reply! They were good when I was sending them suggestions but when I started needing technical support their technical support DISAPPEARED!! I am so disappointed that they would treat paying customers this way. Maybe they didn't like my telling them that and have retaliated by not replying to any of my emails. I don't do their live chats because I don't see well enough or type well enough to do the pace needed for live chats but I did leave messages there, too, for them and they have done nothing to help!

Price is great if you love the Hallmark channel. My only frustration lately is if you pause it or come back to the show you have to start all over again. It hasn’t let me fast forward lately to resume where I was which is so frustrating. This wasn’t always the case.

The resolution is horrible at best... Please advise... All other streaming and antenna tv programs I use are excellent. Also too many commercials on your platform... And please don't say to upgrade...

Can’t watch showed because it is constantly buffering. Switch to Roku channel plays perfect, NO BUFFERING and it’s free. Explain to me why would I want to pay for your channel when I can’t watch what I choose too. Fix the problem at your end or I will cancel

I didn't sign up for this and I was charged 88 dollars

I subscribe to Frndly TV because I love Hallmark and UPTV. What a disappointing, frustrating and aggravating experience it’s been! The 7 day free trial was perfect…not a single problem. But as soon as the trial was over it was problems galore - buffering issues, error messages when I tried to watch something, not saving my place, etc. One of the errors that I got when trying to watch a movie was “Failed to update password” even though I was already signed in. I contacted customer service and was told all the problems I was having were my fault. We have high speed Internet, are able to do gaming, use several devices at the same time and watch any other streaming service without issue. I did not receive an apology from them but instead was told I needed to subscribe to a more expensive plan. I ended up canceling and then using my secondary email to test a different plan. Again, the trial period was perfect. Once they got their money though the issues began again - my place wouldn’t be saved, the movie I was watching wouldn’t be under my “Currently Watching” folder, and at one point all my recorded movies and shows disappeared for the better part of a day!!! When that happened, I checked my account and found they took a payment on 7/1 and we’re going to bill me again on 7/30. WHAT THE HECK KIND OF COMPANY IS THIS?!?!?!! There’s an abundance of problems and it’s NOT A MONTHLY FEE. I love Hallmark and UPTV, but will not use their service!!

After 10-12 emails to “ customer service “ and going back and forth with continual blaming my equipment for being unable to exit out of the app on Roku Ultra . I followed all their advice which was repeated over and over as if they were not reading my responses I did the Roku trouble shooting which is essentially rebooting your modem , router and removing and replacing their channel . After numerous emails I realized that was for buffering issues which I mentioned “ occasionally occur “ not the exiting the app problem. When I sent a somewhat agitated email back to tell them I have very high end TVs , router and Roku Ultras which I have added to my ultra 4k TVs as they are so user friendly. They finally, finally sent an email back telling me they will add me their engineers list along with all the other people having the same exiting issue when trying to exit the app on Roku ! Why didn’t they just tell me that upfront . Instead I did reboots that I knew would do nothing and remove / add their channel which I also doubted would do anything . I spent at least 4-5 days of back and forth emails for nothing . The product is descent . I am a Hallmark fan . I am also a retired sr executive. They have to be killing it . While they offer live content , it is with in my opinion with the most commercials of any other channel . Most of their channels are the same . I am paying $7.99 per month for , granted live tv , think of the revenue from advertisers plus your 7.99 per month . Most subscribers I am guessing would use the HD vs standard definition picture quality. The difference is staggering. If you want Hallmark, then this is an ok alternative. I see what I saw in the very early years of Netflix. Numerous tech issues, yet refusing until forced to invest in larger servers and taking subscribers concerns seriously. The back and forth blame game was exactly what Netflix did in their early years until they started losing subscribers and their stock price started to fall did their CEO publicly admit the issues were due to not keeping pace with technology with growth. I have been with several very large companies that went through 50-70% annual growth rates, but we were constantly building infrastructure. Frndly TV a moderately fair value but they will start increasing their subscriber the loss in their base if they don’t seriously address these complaints . I stream 100% and stream 12-15 channels including Several free channels and others with live tv . Frndly is the ONLY channel I have tech issues with . Test it for yourself. You may have to pay for a month as you may not see some of these issues in your 7 day trial . Good luck !

So disappointed in the line-up of shows/movies. You are televising more and more old television shows on the Hallmark channel instead of movies. I signed up with Frndly for the Hallmark movies not tv shows. Also, having many issues with the streaming. On the verge of canceling Frndly as it is not what it used to be.