myCurie app not working? crashes or has problems?

myCurie Status

Last Updated on 2024-10-23 by Institut Curie

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123 User reports:
App has problems

User reports 123

⚠️ Most reported problems ⚠️

Not working

48.8%

39.0%

Account

8.1%

Crashes

3.3%

problems reported in the last 24 hours

24 hour clock ⏰

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Common myCurie Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot myCurie app on iOS and Android devices. Solve all myCurie app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

myCurie iPhone Issues and Solutions

myCurie iOS app crashes, not working, errors
myCurie iOS app network issues
myCurie on iOS has black/white screen

myCurie Android App Issues and Solutions

myCurie has errors/crashing/not working
myCurie server network connectivity issues
myCurie has black screen

myCurie iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever myCurie app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix myCurie app crashes or not working on Iphone (iOS):

Close and restart the myCurie app on iPhone
Update myCurie app to the Latest Version for iOS
Uninstall and reinstall myCurie iPhone app
Update your iPhone to the latest iOS version

Fix myCurie on iPhone unable to connect to server/internet connection issues::

To resolve myCurie network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix myCurie black/white screen (blank screen) on iPhone:

Follow the myCurie iOS app troubleshooting guide Here →

myCurie Android App Issues and Solutions

Fix myCurie not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent myCurie app issues:

Force Stop the myCurie App
1. On android, goto "Settings" » click myCurie app. » click "Force Stop".

Update myCurie to the latest version on PlayStore

Clear myCurie App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "myCurie app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch myCurie.

Fix myCurie unable to contact server/ myCurie internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click myCurie » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got myCurie » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch myCurie on android.

Solve myCurie black/white screens issue on Android:

Follow the myCurie android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Institut Curie, developers of myCurie.

About this app

Grâce à l'application "this app", retrouvez toutes les informations sur votre prise en charge et restez accompagné(e) au delà de vos venues à l'Institut. Votre suivi connecté à domicile. Pour vous permettre de bénéficier de votre suivi dans les meilleures conditions, nous vous proposons un accès personnalisé et sécurisé.