MyAltaMed app not working? crashes or has problems?

MyAltaMed Status

Last Updated on 2022-01-20 by AltaMed Health Services Corporation

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Common MyAltaMed Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyAltaMed app on iOS and Android devices. Solve all MyAltaMed app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyAltaMed iPhone Issues and Solutions

MyAltaMed iOS app crashes, not working, errors
MyAltaMed iOS app network issues
MyAltaMed on iOS has black/white screen

MyAltaMed Android App Issues and Solutions

MyAltaMed has errors/crashing/not working
MyAltaMed server network connectivity issues
MyAltaMed has black screen

MyAltaMed iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyAltaMed app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyAltaMed app crashes or not working on Iphone (iOS):

Close and restart the MyAltaMed app on iPhone
Update MyAltaMed app to the Latest Version for iOS
Uninstall and reinstall MyAltaMed iPhone app
Update your iPhone to the latest iOS version

Fix MyAltaMed on iPhone unable to connect to server/internet connection issues::

To resolve MyAltaMed network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyAltaMed black/white screen (blank screen) on iPhone:

Follow the MyAltaMed iOS app troubleshooting guide Here →

MyAltaMed Android App Issues and Solutions

Fix MyAltaMed not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyAltaMed app issues:

Force Stop the MyAltaMed App
1. On android, goto "Settings" » click MyAltaMed app. » click "Force Stop".

Update MyAltaMed to the latest version on PlayStore

Clear MyAltaMed App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyAltaMed app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyAltaMed.

Fix MyAltaMed unable to contact server/ MyAltaMed internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyAltaMed » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyAltaMed » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyAltaMed on android.

Solve MyAltaMed black/white screens issue on Android:

Follow the MyAltaMed android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AltaMed Health Services Corporation, developers of MyAltaMed.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit MyChart Website

Privacy Policy: https://www.epic.com/about/privacypolicies#mobile-policy-patient

Developer: Epic Systems Corporation

About this app

We encrypt every transaction and conversation you have with us so there is no risk of breach of privacy. this app allows your health to keep up with you and help you Grow Healthy. For questions or help enrolling, call (844) 498-3446. this app protects your privacy. this app is a secure online way to access your health information. Choose when and how to manage your health—at home or on the go, 24 hours a day, 7 days a week. Once you request your code it will be sent to you via text or email.