NZeTA Status

I wish to have the NZeTA app

Same issue as many have reported: "An unexpected error has occurred. Please try again later". Is there another way to accomplish the application process instead of by this app?

Had the same problems with the app saying "an unexpected error occurred try again later" repeatedly. As someone else on this page suggested I tried using a New Zealand VPN and it worked like a charm. It took only a couple of minutes to enter my application and few minutes more and it was approved. This of course makes "zero" sense since you are applying for a VISA waiver to ENTER NZ...why should it only work if you electronically appear that you are already in the country? The Australian app actually makes you turn GPS on to prove that you are not in the country.

After several days of error m please retry message managed to get both mine and my husband’s application approved and paid for (I can see the transaction on my Revolut app) but the screen is now stuck on the Step 4/4 payment screen with a rotating green circle. Do I dare close it down?

Have downloaded the app, however when I try to advance I am told that an unexpected error has occurred and to try later. I have tried later and am still receiving the same message.

My problem is the same as everyone else's - the app simply does not work "An unexpected error occurred" has been happening for days and it seems that the app providers could care less. Any work arounds that actually work?

App hangs after scanning passport and while displaying the concentric circles with the message "Please wait while we analyse your request."

NZeTA is stuck on the error page so I can’t try again.

I filled out all the questions on the app and made it as far as the "complete and pay" screen. I pushed that button but nothing happened. It prompted me to add another traveler, but there was no place to say "no thank you" to that question. Then the whole thing crashed!

At first, I used my home’s Wi-Fi network but it says ‘error’. I tried using my phone’s mobile data and it works. If you have the same problem, try using your mobile data.

Try using a NZ vpn

I keep getting error message: "An unexpected error occurred. Please try again later." I'm on iPhone 13 and have tried over multiple days. I've deleted the app and downloaded the app and still same error. Please advise. Thanks, Mike

'An unexpected error occurred' is the message that I receive when trying to open the app.

NZeTA can be downloaded, but says, an unexpected error occurred. Please try again late, for months. I'm flyring to NZ in early May. How do I fix it?

I just submitted an application via NZeTa and the error occured when I was in the middle of payment. The amount for two applications were taken (we are a couple) from my bank account but no confirmation email was received and the app stopped working.

Multiple people have reported the same problem I'm having--downloading the NZeTA app and then getting "error" and "please try later" messages, No response from NZ embassy, My US passport is machine readable but my phone is not NFC capable. Could I use a friend's phone to submit a scan of my passport, and a pictures of me and my credit card but have the NZeTA sent to my email address or my cell phone? Please advise as I fear I will run into the same problem with the Australian eTA. Hope to get an answer quickly Thank you

Multiple people have reported the same problem I'm having--downloading the NZeTA app and then getting "error" and "please try later" messages, No response from NZ embassy, My US passport is machine readable but my phone is not NFC capable. Could I use a friend's phone to submit a scan of my passport, and a pictures of me and my credit card but have the NZeTA sent to my email address or my cell phone? Please advise as I fear I will run into the same problem with the Australian eTA. Hope to get an answer quickly Thank you

I just downloaded the app and when I get to entering my credit card the app crashes and bounces me out of payment. I get "Sorry an error occured, fees couldn't be calculated at this time" yet on the page before you showed my fees. I tried this on an iPhone and an Android phone and both are behaving the same way.

Trying to enter Visa application for my daughter (15yrs old). Departure from Ireland 25/03/23, entry to NZ 27/03/23. Using the eTA app, but "sorry an error occurred - sorry we could not complete the request" prompt keeps popping up. I have tried entering the details about 7 times each time taking a new photo. There are no details as to why the application will not go through and I have to keep re-entering photo and details each time. Please advise of a solution to this

Keeps saying ‘unexpected error has occurred please try again later’each time I open the app

Hello, I keeping getting the following error message “an unexpected error occurred. Please try again later”. Can you assist? Thanks

Have tried for two weeks on iphone. Unexpected error keeps comming up. With computer price was $119. Help!!!

I have been trying to apply for the NZeTA for the past two days on my mobile device. I receive three different errors. Sometimes it just can't get to the first screen. Sometimes, it's a Network Issue. Sometimes I get "Sorry, an error occurred" message with "An unexpected error occurred. Please try again later." My husband got through the stage of scanning his passport but then the app kept "processing" and then timed out. We're arriving in Auckland on February 16 and then boarding a cruise ship for NZ port stops and then going to Australia. What's the problem? What are we not doing right? Both of us are computer and technology savvy but we cannot seem to figure this out! HELP!

I have been trying to use the app for the past three days and I keep getting the 'Sorry, an error occurred." message with the detail "An unexpected error occurred. Please try again later." I am traveling in 14 days so may attempt to do this via the website (for an additional $6 fee) instead of the app as that seems to at least not stop me before I can even start. The whole thing is wonky to say the least as I was able to progress almost all the way back in Nov-Dec timeframe but the instructions said not to apply for it too early before the travel date so I didn't complete it then. Now it just won't work !

Have tried to use the app and has said unexpected error occurred. Please try again. Have done this for the last week.

It is almost impossible to take an acceptable picture. My wife and I have been trying for over an hour.

Installed the NZeta app yesterday - managed to get to the photo stage once (after several force stops and retries) - but mostly (and it seems consitently now) I keep getting "An unexpected error occurred. Please try again later"

The app says unexpected error we tried to access it several times and the same message appears

I've tried applying multiple times on two iPhones and on an iPad over the last two days. Every time I get an error message. Sometimes it happens on opening, without giving me a chance to enter any data or start working within the app. Sometimes it lets me get all the way to the end, having scanned my passport, taken the photo, answered all the questions, but then I get the same error message and when I retry, I have to all start over. Or pay the higher price and apply online. You should allow people to apply from the website for the same price as using the app since the app isn't working.

App will not take my picture . Have tried repeatedly.

The scan functions don't work either for passport or face I succeeded after 20 tries but my partner cannot do it

I've been trying the app for one week now, and it gets to the point right after I answer all the questions, and then it crashes. It says "Sorry, an error occurred," and gives me a retry button at the bottom of my screen. When I click "retry" it takes me back to the "take photo" screen. I've tried it day after day and still can't get it to complete my Visa request. I read that there was a software upgrade, so I forced the stop on the app, I uninstalled the app, and I re-installed it. It still came up with the same error message at the same place.

I applied for and got my NZ visa awhile back, but now the app is working at all, so can't show it. You can go here to see/print your visa if needed, also apply here if needed. I tried to uninstall/reinstall the app to see if that might help, but now, when I go in the app, it wants me to 'begin' the process and apply for a visa. Yeah, the app is crap. All I have is the paper copy of the email when I was granted. Good luck all.

I can't download the app. I keep getting a message saying "Sorry, an error occurred". This has been going on for two days. I have an iphone 13 with the latest IOS

I have tried to use the NZeTA app multiple times over several days and it never works. I get either "Experiencing network issues" or "Unexpected error occurred" error messages. I have gone to "Settings" on the app and deleted NZeTA data; turned the phone off and on; tired it on my wifi and just cellular data; deleted the app and reinstalled it; and nothing works. I have an Apple iPhone 13 mini w/IOS 16.1.1. What good is the app if it never works.

I have tried to use the NZeTA app multiple times over several days and it never works. I get either "Experiencing network issues" or "Unexpected error occurred" error messages. I have gone to "Settings" on the app and deleted NZeTA data; turned the phone off and on; tired it on my wifi and just cellular data; deleted the app and reinstalled it; and nothing works. I have an Apple iPhone 13 mini w/IOS 16.1.1. What good is the app if it never works.

I've been trying get app to open for 2 days. Unexpected error message or network connection error. Tried reloading app several times, checked permissions, restarted phone. Results are still the same. Using samsung 9S+.

Cant get app to work. "an unexpected error occurred. please try again later" on apple phone. Any updates when this will work or how to fix it?

I’ve gotten the error message that the app is “experiencing network issues” for the past three days. Is there another way to apply for my visa for free?

On 1/1/23 my app only states now “there is an error come back later.” I’m trying to add my spouse and can’t get access. We have tried reinstalling app but same problem. What should we do?

The app is not working so I decided to do the application online and I was charged NZD $129. Is this correct? I read that fee is $23 for NZeTA online and $35 IVL cost...that's a total of $58.....please advise. Also I need to make an application for my wife travelling with me. Will this be another $129 Regards, Dermot Marron

Message since yesterday says “experiencing network issues. Try again later.”

My iPhone 10 app scans my passport, takes my picture, asks questions, and asks for my email address, all with no error messages. When I click Continue, it says "sorry, an error occurred. Sorry we couldn't complete the request." Clicking Retry takes me back to the "take photo" page. Tried this 3 times, all failed.

I get "an unexpected error occurred. Please try again later." when I open the NZeta app.

I have downloaded the app and have been trying to apply for the NZeTA for 10 days. The application stalls after I scan my passport and stops at, "Please wait while we analyze your request"

I keep getting an error message and can't complete my request.

Keep getting this error message, an unexpected error occured please try again. It has been several days. I need to get my visa quick

After I 'Agree' to the privacy and terms of use, I get the messge "Sorry, an error occurred" at the top of the screen and message "Sorry, we couldn't complete the request" in the text box of the app. the only option on the screen is the retry button at the bottom. Clicking that takes me back to the 'Request your NZeTA" screen to start all over.

The app will not scan the passport do entered info on linr and it eont doenload photo and says it is busy try again in a few minutes. I,ve been trying gor over an hour

Keep getting “an unexpected error occurred. Please try again later” on iphone . Problem has persisted for 5 days now.

Keep getting “an unexpected error occurred. Please try again later” on Android phone.

I have the NZeTA on my iphone. After I scan my passport, it wants to take my picture. I align my face with the guide but nothing happens.

Every time I tried to open on my android phone I get this message. "An unexpected error occurred. Please try again later". I have been trying for 5 days now to get this to work. I also tried on my wife's iPhone and got the same message.

I tried to process an application and am receiving "Please wait while we analyse your request." I tried to submit the application for myself and also for my wife, but after I scanned my wife's passport and entered in the information to submit I am receiving the error message.

Can’t make payment

I get "an unexpected error occurred. Please try again later." when I open the NZeta app.

Similar error as others "unexpected error occurred. Please try again later"

NZeTA app not working, trying for last 2 days. Says "unexpected error occurred, try again later". Is the app still valid and functional or am I wasting my time?

Keep getting “an unexpected error occurred. Please try again later” for last 3 days

Keep getting “an unexpected error occurred. Please try again later” for the last 4 days.

Keep getting “an unexpected error occurred. Please try again later” for 3 days now

I downloaded the app and took the passport picture, The app is stuck on 'Please wait while we analyse your request" for the past 10 minutes. Please advise.

Keep getting “an unexpected error occurred. Please try again later” for days now. Tried several times to eliminate app and reinstall but same problem every time

Keep getting “an unexpected error occurred. Please try again later” for several days now after i entered my information. The app also failed to complete biometrics. Do these people know how to program?? Obviously, nobody reads this forum, since there is still no fix available.

Keep getting “an unexpected error occurred. Please try again later” for the last a week

Keep getting “an unexpected error occurred. Please try again later” for the last 4 days.

Keep getting “an unexpected error occurred. Please try again later” for 3 days now

The app hung up on confirming payment for 20 minuets. Closed the app and when I came back in, the data for both my wife and myself was not there.

Keep getting “an unexpected error occurred” message immediately after opening the app. This has been happening since Saturday.

Says network error after confirming all information.

NZeTA app intermittently not opening