Contact NZeTA Support

by Jandwiches

For anyone reading this review, this app will remove any progress you put into it if it’s closed or put into background mode. I inputted my entire family and it was erased.

Another warning: while this may be the real thing, I really can’t be sure. There are about half a dozen fake websites and apps for NZeTA (some looking more official) and I never got any real official communication from my airline or other official agencies to do it other than a friend mentioning it by chance. Without an email from a .gov or the New Zealand government taking responsibility for cracking down on copy cats how can anyone follow along? They didn’t even take out a google ad. Come on! You instated this to get some extra fees!!! Spend a little to get a little! Help prevent your country’s visitors from being defrauded!!!

by Blabsy13

As others have mentioned, the app could use improvement. The passport scanner takes the scan automatically and it scanned one of my passport numbers incorrectly - I corrected it but as a result my application has gone to manual processing, and I am still waiting for it to come through 8 days later. Also, as someone else mentioned, the photo is taken automatically and too quickly, before you have a chance to line yourself up and read the directions. It would be great to have an option to manually initiate the scan and photo once you have everything aligned properly. Save yourself the anxiety and apply online instead.

by ~lemon Boy~

Instructions are poor, but even once I figured everything out it got stuck for literally days on “Please wait while we analyse your request”, and when it finally restarted I completed it several times only to get an error screen when I tried to pay - “We cannot calculate your payment at this time” after telling me the total was NZ $88. After hours of trying and days of frustration I’m doing it on their website - save yourself the time and just cough up the extra three bucks