Casey's Reviews

by Hoffy59

I dislike ordering pizza this way because your app lacks the ability to truly customize my pizza. For example, if I wish to order a supreme pizza but I do not like spicy meets I think I should be able to change out the pepperoni for ham and sausage for more beef. It’s the same amount of meat, the same number of of toppings. I don’t understand what the problem is here! It shouldn’t be that big of a deal if you truly want to sell me a pizza. When your only cost you three to four dollars to make a pizza is it that big of a deal if I change up the toppings a little bit to suit my own needs? You have a good product but you could definitely make it better to suit your customers and truly make you the best pizza there is. Do you have a great pizza I love eating it and I used to be able to do this when I could phone in an asked somebody they saw it it’s no big deal. I wish your app would do the same.

by Mom Of Four Hungry Kids

Ordered my pizzas at 6:15 2 mediums one pepperoni and one taco. Went to pick up at 6:30 my confirmation email said they would be done at 6:35. Was told they didn’t hear the buzzer that they had pizza orders that they would get them in the oven rite then. Told me they would be done in 10 or 15 minutes. Showed up to pick them up once again at 6:50. One of my pizzas was possibly in the oven cooking but they hadn’t even started making the other one. Was told maybe another 10-15 minutes. Was given several excuses, buzzer not working, new employee, first night by themselves. Either they shouldn’t be working alone yet or need to figure out better time management. Maybe even offer something for the screw up. I normally don’t complain Iv worked customer service, Iv worked in restaurants, and Iv work for Casey’s. But that was ridiculous. I will never order pizza from the Casey’s on state street in Jerseyville again

by WhiteHulk33

I used to app on a work stay ordered pizza like 12 to 15 times in 3 weeks. I ordered pizza when I got home. Added a new address for delivery but there system is weird. I didn’t realize it didn’t update the address I get a call from the hotel I stayed in while out of town. But at that point it was too late to cancel my order. So I thought since I ordered so much from them that I could get a refund for the pizza since I was miles away and didn’t get to eat the pizza. I used the online form and I get a reply they says since u didn’t cancel the order the store manager is unable to refund. They did not offer me free pizza or comment on my concern with there app. Just refused to take care. I am truly disappointed I went to there store today and used my reward number but felt like a idiot for spending money there. Wish they would treat me right for a honest mistake.

by Aaron Sadler Follower

As an ex employee I had “bought” into this concept. After 9 months of working with them as a store manager I decided to move on. They are a bunch of liars. They over work and take advantage of their management teams at the store level. I don’t know why this application gets such good reviews right now. I had saved up over 7000 points with them. When I went to get my discount on fuel “1.54” per gallon off up to 20! Ha, yeah right. Put my number in at the pump, points went away, so I went in to see what the deal was; they told me I would have to call the support center. Called the support center, they told me I would have to have a receipt. The receipt I received didn’t show any of the points. They were just gone! I’m telling you they are a scam. They treat their employees like &$@!
They claim they are the 5th largest pizza chain the in the US. “Info I was told at my interview” Where is that proof? I can’t find it anywhere. They have a turnover of about 2 months. Do yourself a favor, go somewhere else. Sounds good up front, just a headache full of more lies at the end. Ask an employee if they “really” like their job...

by Blackrose1917

Love the food. Love the service. But Caseys is not user friendly. We’ve had several issues where our local store never received our online order. I just attempted to log in to my app and it advised that I was attempting to log into a disabled account. So I attempted to create an account, but was told an account already existed and to try to log in. Once again, I attempted to log in and was advised the account was disabled. I attempted to get support and they advised me there is no account under my email, but the ph# was tied to my hubby’s account. So....what does that have to do with my email and app account and their system that says I have an account but that it’s deactivated? Not a thing other than the fact that the issue is on their end and they don’t want to be bothered to fix it. I therefore deleted Caseys .

by General Store Fan

I am close to being through with Casey’s. I & my family have been loyal customers since it came to town— early 80s—? We always seek out Casey’s when we travel. But… you’ve taken away many of the food items we liked (pizza bread), changed others(chicken bites- now fewer, not in the cup, & increased price), changed logo & title (getting a little big for your britches?) & now, charging for air in tires?!?! Last straw. We’re not buying Casey’s gas or snacks any longer; still forced to get pizza for our Sunday night pizza picnic for family but thinking there may be other options. An old phrase is “dance with the one who brung ya”—- you have changed partners & I, for one, don’t like him. Please rethink how you have moved away from what has made you successful & brought us to you. I miss Casey’s General Store!

by Bassethoun7

Would like to write in my own tip them out I think it’s kind of crazy that I can’t write in my own tip when I feel it is my obligation and light duty as a consumer to over tip if I choose to because they are working hard in this pandemic and they deserve more money and I can’t put it on a credit card and that should be an option when it is a A contactless society that we are living in and you do provide that service and I don’t feel comfortable handing them money and they have to hand other food to other people I think you need to readjust the service on your Internet and app because I think they deserve more money than what they get for tips they work hard for their money they do a great service and they work hard for it that’s all I have to say on this matter

by From Galesburg Illinois

Caseys doesnt have the option to choose half n half. We’ve been told by Casey’s to put half in the special instructions. At least 50% of our orders, the pizza maker doesnt see the special instructions and we get the incorrect order.

I reached out to Casey’s directly and all they did was apologize and offer a free pizza….. thats not resolving the issue, thats a bandaid fix. Fixing the issue would be adding the ability to set half n half in Caseys , not asking in the special instructions. Casey’s should hire some better software applicstion developers…..

by Jenmacb

I like Caseys and appreciate that the offers rotate and there’s a reason to look for new deals. We order a lot of pizza, so it is nice to not have to track with pizza boxes anymore. I miss the part of Caseys that tracked coffee purchases and gave you a free coffee after your 6th purchase. I will admit, I don’t fully understand the points. I see I can redeem them for Casey’s cash, but I am not really sure how to do it (I suppose I just need to try it). Overall, I am giving Caseys 4 stars because I think the layout is a bit wonky. It is hard to find offers (new and saved) even though I’ve used Caseys a lot. I think it could be laid out in a better (more intuitive) manner. Overall, I appreciate that I can get any kind of a reward or deal - so that’s awesome!

by ⭐️-LA

Since I’ve had the Casey’s app, it’s truly been rewarding, no pun intended. Also, the particular Casey's I go to is located in, Bicknell, IN. So far, every employee has been friendly, helpful, well with customer service, and have done everything they could to answer my questions and satisfy my needs as a customer. The manager is also very kind and she does work to help her employees out. That’s something rare anymore. So, I’m basically giving a shoutout and saying big kudos to Casey’s!! Thanks so much for all you’ve done and I know will continue to do. It’s been a pleasure being a customer and the bonus app added to my happiness, is icing on the cake!!

Sincerely,
Starla Like, your loving and #1 customer!! 🙏🏼❤️

by Ness Rog

I use another very popular pizza company’s app and it tells me when my order is done. Every time I order pizza from the Casey’s app and come to the store when it tells me to come, I have to sit around and wait 15 to 30 minutes. That’s a fail! Ordering pizza is only half the battle and that seems to be all Caseys can do. If I want to wait around 15 to 30 minutes, I’d walk up to the counter, place my order, and wait.

by Trucker Chaz Mann

I m not pleased at all when ordering a pizza on the Casey’s App.
Seems like every time I try to order a pizza, there’s always a problem with trying to specialize the order.
This time it was just trying to order a Lg 1 topping pizza. ( I wasn’t able to order it & not get the BOGO deal ) buy a large pizza & get a 2nd large 1/2 price.

When I went change my order & choose the 1 topping pizza, I wasn’t able to add a single topping.
So, I would change it back to a large 1 topping pizza “ customize “ & I could get the order I wanted, just not get the BOGO 1/2 price.
So, I end of spending more time trying to get my order rite on the this app App. & waste more time then needed..

I wasn’t able to order the way I wanted to again this time.
So, this app loses out on a 2nd pizza order & my 2 kids won’t get there pineapples pizza. 😞☹️

by App Sucks🤬

I visit my local this app almost daily!! We order pizza online all the time!! When I go to my app and click on rewards. I get sorry error occurred! I even went in and spoke with my this app manager and we tried several different ways with same end result! It won’t auto sign me up the rewards but it won’t let me enroll as new either as it states email and phone number already registered! It really stinks cus the large boxes no longer have the punch option to save for a free large!! 🤬

by Old But Aware

Went to pick up large pizza in Sheffield and had to wait for girl to box up donuts for someone who wasn’t even there yet- pizza was cold by the time somebody else boxed it up- poor service in that particular store- not the one I normally go to- went to pay for two bags of chips that were on sale yet when he scanned it regular price came up- guess it’s up to customer to keep track of specials- not Casey’s- not first time it has happened but

by Shan Of Steel

Need a pizza, soda and a side but not up to to talking to a real person? Or are you too wrapped up in binge-watching your latest show to drag your attention away to place a call? Sick of poor connections ruining your order? Caseys answers all of those dilemmas. Place your order, customize your food, write a quick laudatory review and still have time to brush your hair before you have to pick up your pizza. And, hey, every 10th pizza is free. No messy stack of box tops cluttering your shelf space. Go fast. Go easy. Go digital. Go to this app. Here for good.

by Asgwood

This store is wonderful. It is always clean and well stocked. The staff is extremely courteous and helpful. Patty and Francesca are very kind courteous cashiers. The manager; Sherry Schuman is always working to keep the store clean. I see her sweeping outside, shaking the big mats off, emptying trash, picking up trash, doing whatever it takes to keep the store clean. I am so glad to have such a nice clean extremely friendly store to go to for our pizzas, snacks, delicious pastry’s and treats and wonderful fountain drinks. It is definitely a gold star store with a triple gold star staff!

by Susan's Cookies

Once you get used to it , not too bad. However. When first started using it ; it was not clear that if you had box tops you had no choice but to use them first time you ordered pizza. Second problem. Was we were ordering pizza custom taking off mushrooms. It was not clear that you had to
Mark cheese or sauce Otherwise it comes without them. Who orders pizza without cheese or sauce. Also very hard to use special offers like school sells buy 1 pizza get 1 smaller pizza free. No place to add those types of things.
My suggestion is a list of things you have to do to and how to do. Them when you download Caseys

by UltraDad1000

At first when Casey’s did away with the box coupons (collect 10 for free pizza), I was pretty ticked off. I thought it was a complete disbanding off the pizza box coupons and I would never get the sweet reward that comes with cashing in(we all know how exciting that is. I quickly found out however Casey’s had just created something even better- Caseys , which included an easy ordering system and all the points. Plus it’s better because there is daily offers and deals, combining the pizza purchase with everything else I already bought resulted in getting more free pizzas quicker! Way to go Casey’s!

by Tikitara

The staff at this store is amazing. They remember everything about my food and convenience item orders, how i like my purchases bagged, and are always on top of making sure to communicate to who they need to to make sure these things are available. My kitchen orders are not only consistently accurate and on time, but when they arent swamped my order is usually EARLY! They have amazing customer service everytime, even when they are busy. If they are stressed at work they do a great job of hiding it. There are 10 other convenience stores in town that i can think of and 99 times out of 100 i will go to them, even if its not closest to me. Who do u talk to about getting them raises?!

by CeeCee3410

Pizza was great! Cashier was excellent! Someone in the back had a “Bad Attitude”. I walked in exactly when Caseys stated the pizza would be ready. I checked with the cashier who was told they were just making it and it would be 8-10 minutes. I waited patiently. In the next 10-15 minutes she checked 2 or 3 more times. The lady in the back rudely informed her she only needed to check once and to back off. The cashier apologized to me for the comment. The pizza took a full 20 minutes from when I walked in the door which was way past what Caseys said. The cashier did discount the price.

by Rottenred00

If you just cleaned up the old app, you wouldn’t had to build a useless new app. I deleted when at a glance gas stations was no longer at a glance. When I had to go to the website to find the pizza special for the month when that should be the first thing you see. Not sure why things needed to be fix when it wasn’t broken. I think I even ordered the pizza from the browser and not even Caseys .

by Debtfreeeeee

Apps like from Papa Johns and Chick-Fil-A have huge advantages over this one in that their apps encourage me to place orders through Caseys and pretty much never have had an error. I only use Caseys because it is the only way to get the deals. But I have gone epsewhere when unable to make Caseys work. Once I have been tempted with a deal (say 2 large 1 toppings for $8.99 each) I will not be paying full price for the deal just because it took 4 attempts for the order to actually get to the checkout stage (3 to do auto-login with saved credentials and one more when it acted like it didn't like an item added to the order that had no customization).

by Jfrank2140

I was always a fan of their pizzas but the last pizza I ordered my personal favorite a supreme mmmm. I got it home excited to enjoy it only to open it and be completely let down. It looked like it was just slopped together there were slices with so much you couldn’t pick it up others with lil but cheese. I haven’t been back since and have been ordering my pizzas from another pizza joint.

by Guitarsession

I wish I could do 2.5 stars. Caseys is good for ordering pizzas and stuff. Just some of the customizable options seems to lack options. Like when you customize a pizza you can either have marinara or no sauce. No options for any of their other pizza sauces. And some of the toppings don’t show up. And there is no area for special requests like having your pizza cooked well done, the only special request you can do is square cut.

by Arobear

I love Casey’s pizza, but whenever I try to place an order with Caseys it has an error and doesn’t take me to the confirmation screen. I tried to place the order again, and the same thing happened. However, when I checked my email there were two confirmation emails. Please fix Caseys ordering so that I don’t have to call the store to cancel an order I didn’t want.

by Drew Gandy

This is a good and handy app, but needs some updates. If you don’t choose a store location from the beginning, you can go through a whole order and have to redo everything at the end when it asks for store location. It needs to direct customers from the beginning to select this.

by Waylo

Caseys works fairly well. No big issues other than the one I’m currently facing. If making a good order, Caseys needs real-time updates. It quoted me 45 minute wait for a single topping large pizza (which is already too long). When I got there, the store hadn’t began to even work on it. They quoted another 20 minutes. Having Caseys update or are least tell me that the order is number 2,000 in the queue would be helpful.

Definitely having updates would be helpful. Youve got the technology, just do it now.

by Gls1389

I love Casey’s and I know Caseys is fairly new so it will have bugs, but they need to get worked out. I’ve not had any major problems except when I order ahead for a later time and want to pay at the store. It appears the order went through, but both times, the store never received the order. Please fix! Very frustrating.

by Biggerbadderbedder

I haven’t ran into any issues other than I wish I could tip in Caseys after delivery. I’ve pre tipped generously before and then my pizza was half smashed. It happens 🤷🏻‍♀️ but couldn’t recall my tip so now I’m nervous to tip to much and don’t always have cash on hand!

by Jammers555

I’ve thought this app has always had the best pizza! My only suggestion for Caseys is to have the option to select a pizza where I can choose to have made a half pepperoni and half sausage (half and half in general). I always have to call my order in (which is fine because the pizza is so good!)

by Mom 98665

The Casey’s app is great! Everything is self explanatory- therefore easy! It goes quickly through each step-therefore fast!

by Loriane555

I love the food items at Casey’s, and it is so easy to place an order. The order is placed easily and is always correct, tasty, and on time. I can pay online or in the store which is great cause sometimes I pay in cash and others I prefer to do online. Thanks Casey’s for making online orders so easy!!!

by Cody Rrrrr

A lot of people have submitted complaints recently, but most of those errors are fixed!

It seems Casey’s is committing to regular updates which is awesome! And I’m sure anything else that was stripped will be added back even better based on the current updates!

by BSEE91

Every time I submit an order I get a “SOMETHING WENT WRONG” message. It’s always been this way. This give a very uneasy feeling considering you’re charging money to my credit card. Also way too many pop-us of extras you have to X out of. Like they’re trying to trick you into ordering more