Are you having issues? Select the issue you are having below and provide feedback to SOLARMAN Smart.
- Flow chart is always delayed for 2 hours.
- Can't log into the app on iPhone 13 mini.
- Can no longer see how much power was produced over time.
- Not very useful.
cant login.. error description code; AUTH USER ALREDY MIGRATED ??
Hi when logging in get message Abnormal situation occurred. Status 412
Dobry dzień. Dostałem wczoraj wiadomość w aplikacji, że muszę się ponownie zalogować, jednak zapomniałem hasła. Przeszedłem przez proces „zapomniałem hasła”, a następnie otrzymuję komunikat o statusie „412” z informacją „Wystąpiła nienormalna sytuacja” co mam zrobić?
Getting message ‘Abnormal Situation Occurred’ when trying to log in.
No login
STATUS 412 ! ABNORMAL SITUATION ACCURRED Cannot tried several verification codes, and cannot access account at all
Good day. I got message on app yesterday that I need to login again, however I forgot my password. I went through the 'forget password process, then I get status '412' message stating 'Abnormal Situation Occurred'
I have a problem with login after your migration to international data center. Problem is on phone with android 13. Message is status: 412(... user already migrated...). On my laptop with windows I have not problem with login. It works correctly.
I have a problem with login after your migration to international data center. Problem is on phone with android 13. Message is status: 412(... user already migrated...). On my laptop with windows I have not problem with login. It works correctly.
Cant not connect get message Abnormal situation occurred . Status: 412 Tried to check password I now have 6 different codes that I have entered but says invalid and sends me a new one
I am not receiving verification code on my mail.
The 'consumption' reading on my app is hugely inflated. Its usually more than twice the actual usage. The company who installed the system are not helpful. What can I do? Is the system wired incorrectly? Thanks.
Solarman App stopped working over the weekend. Is there upgrrade works happening?
I have been using a desktop version, because the Android Phone version has been withdrawn from Google's Playstore. It was originally working perfectly through my Firefox browser, but just over a week ago it seemed to lose the link between my Solarman ID number and my physical installation. Whenever I try it wants me to 'Enter Plant' - i.e., give it all the details of my installation
Can not connect with server??
I am unable to connect to my installation, the message says there is "no power plant" and then disappears from the screen. I have closed and restarted my phone but it make no difference. I can connect on my laptop and desktop but not easily as it takes several attempts, my WiFi is working fine as I don't have any other issues connecting.
Complete guide to troubleshoot SOLARMAN Smart app on iOS and Android devices. Solve all SOLARMAN Smart app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at IGEN Tech Co., Ltd., developers of SOLARMAN Smart.
Contact e-Mail: [email protected]
SOLARMAN Smart is a brand new generation of Intelligent Energy Management Application, which is specially designed for global users. With the basic features of full-on visual experience, excellent data display and all-round monitoring, it achieves the goal of convenient operation. Meanwhile, users can receive the plant from your business partner, which means users do not have to create a plant or configure the devices. Users can authorize the plant you created to your business partner to do O&M cooperatively. Go to SOLARMAN Smart APP to check running status of PV power plant at anytime and anywhere. Based on energy management field, SolarMAN-3. 0 APP will keep the constantly innovation and bring better experience for every user. Reveal all data (Production, Consumption, Battery, Grid, Real-time, Historical Data and etc,. ) at a glance. SOLARMAN Big Data will help to enrich more contents. No need to fill in tedious information. Add authorization function. Dear Users, if you have any suggestions or comments, please feel free to send us a note and let us know how we are doing.