MyAtriumHealth Reviews

App crashes... A LOT.

I do like how there are records in MyAtriumHealth for the last 5 years. It’s interesting to watch how my blood pressure has gone down over the years. Information, I never would have known otherwise.

You can also see all labs you’ve ever had.

However, I have had a good many issues with MyAtriumHealth . It crashes a lot when trying to renew prescription- also that is not an easy part of MyAtriumHealth to stumble onto. I had to look for it. It’s not obvious that there are submenus inside each category and if you click into one, you won’t be taken out of that submenu if you go to a different category of the site and then back to that category. Ex: category Health Record : submenu lab results. Click out and into category doctors notes. Go back to health record and I am still in lab results, not at health records main menu. Which is why it took a while to figure out where prescriptions were.

I’m 28 and very familiar with app technology. It would be a bit difficult for an older user.

Wait times are ridiculously inaccurate. Had to make an ER visit this weekend. Said wait time was -15min. It was an hour and a half before we were triaged and it was 4+ hours before we were taken to an ER bay. I work for CHS so understand how unpredictable the ER can be. But when I asked the receptionist to check another facility it was even more inaccurate than that. I suggest the wait time function be removed until it can be improved. It’s bad enough to have such a long wait but when you are expecting such a drastically different result, it is extremely frustrating.

App is fine. Not exactly cutting edge or anything you can’t get from the website… will not even let me message my doctor anymore. Contact customer service and told “you don’t have an established relationship with him”. Even though he prescribes me medicine, asks me to send him numbers (via message) every other week and adjusts the medicine based on that. So now I get to spend an hour trying to get through to someone via phone so that they can just tell me “this would be easier if you used MyAtriumHealth ”.

MyAtriumHealth is an embarrassment. It has always been buggy, horrible to use and useless in general. I didn’t think it was possible for MyAtriumHealth to get any WORSE, but apparently I underestimated the ineptitude of its developers.

Now MyAtriumHealth doesn’t even have data or even any text visible when you open it. Every page is BLANK, and the few things that ARE visible don’t even work.

I’ve been using MyAtriumHealth for years and it’s always been useless. Atrium needs to fire the entire development team and hire people who actually KNOW how to make an app.

Location says 59 min wait. You go to make a reservation and you can't. The next spot says 9:36 am tomorrow. You call. They inform you that there are no more reservations. They are only taking walk ins. So why can't MyAtriumHealth tell me this!!!!?????!??!! Why do I have to waste my time listening to a ridiculous message with addresses and fax numbers before someone picks up the phone only to be told there are no more reservation slots?? By the way, the place is a 24 hour location and there are no more locations and yet less that 59 min wait? Yea. Right. No one believes you people.

I’ve been a CHS patient for years but just tried their app. Wow! You can schedule and see appointments, message with your doctor, and see your detailed lab results and doctor notes. You used to have to call or visit your doctor’s office for these things and this is MUCH more convenient and easy.

I’ve never had this problem before, although I see other users have complained about this.

Something changed in a very bad way with the update to 4.2 last week. MyAtriumHealth never successfully loads the patient data. Login is successful, the little heartbeat shows retrieving patient data, then MyAtriumHealth disappears. Opening MyAtriumHealth chooser in the OS shows a black screen for MyAtriumHealth. If you try to switch back to MyAtriumHealth, it prompts to log in again. Endless loop. 😑

I love accessing the portal to both communicate and receive information. I was notified this last time. I received an email that I had new messages, but was unable to locate them. Overall my experience had been great

The application is good but the performance is terrible. I had downloaded it a couple of days ago and I had to cancel it because from the first day I already had access problems. It asked me for the password to open MyAtriumHealth and I could never enter MyAtriumHealth again. I changed the password and I still had the problem. It is a pity that he has these kinds of problems because we can hardly access important information about our health ...

Since this update went in, I can no longer see the messages sent back and forth with my doctor. I received a letter in the mail that I had not opened the last message from my provider but there are. I new messages for me to open. All prior messages are also gone. This is a degradation in service. I hope it gets fixed.

Ever since they upgraded it or whatever at the end of December all my stuff disappeared and I can no longer make appointments or send messages through MyAtriumHealth . Trying to find the test results for our Covid tests have been dam near impossible too. It was such a nice app before they made the changes now it’s only use is to see your next appointment but everything else is just crap and unusable.

I had to seek treatment at a hospital in another state. Through MyAtriumHealth I was able to pull up relevant medical records to show the provider which helped them in treating me. This shortened the amount of time needed for the visit and saved me in treatment costs!

I have been trying to use MyAtriumHealth for over a year and it NEVER works I am constantly having to call customer support to reset my password or my security question. It literally works for the 5 minutes I make them stay in the phone with me and the next time I try to use it, it doesn’t work. They say the system shows I haven’t enrolled or I haven’t done the security question. I don’t need MyAtriumHealth often but every time I do it doesn’t work. Like today..

This is one of the best apps I have ever had or used and is so easy ad very helpful in finding answers to questions I have thank you for making this work for senior citizens who are not very computer savvy
JAYE RINEHART

Easy to nanigate. All my test results at my fingertips. I also really appreciate being able to contact my doctor through email. Much easier than the phone tag we use to play.

I am not getting notifications. Even though my notification is sent to yes
I tried to renew a rx, but I got a message from nurse (and didn’t know) it doesn’t show here but mentions I should go to the (in blue) which I found but I can never easily get back to that page. And can no longer find the nurse conversation. It’s just frustrating as I don’t want to have to call.

To hard trying to find previous messages sent or to create a new message. Every time I go into MyAtriumHealth I search 15 to 30 minutes to find the previous messages. Try it yourself!!!! App is not user friendly at all

After the last update I have lost access to my children’s records and ability to renew their prescriptions. No matter who’s profile I pick it only loads my health information. Very annoying and frustrating. Please fix the problem.

MyAtriumHealth was so helpful during my hospital stay. I especially appreciated being able to see all of my test results in one place.

I confirmed my kids appointment in MyAtriumHealth and also confirmed through its messaging, however reaching doctor office was told that doctor is out of office and need to reschedule. Nurse says this schedule system and there office schedule doesn’t sync? Not sure if it’s system or nurses fault, data shown is not valid and misleading. I m worried if the other health data is accurate or not.

I love MyAtriumHealth. I have access to my and my children’s information at my fingertips. I love being able to schedule appts and message my provider.

I updated the other day to iOS 12.1 and though MyAtriumHealth worked initially it has ceased to do so now. It closes down right after I open it. I cannot even get it to stay open long enough to put my password in. I uninstalled and reinstalled it however, it is still shutting down repeatedly.

Hard to say if is the application or Atrium’s servers. For example, today, have logged in and tried to refill rx, but every time i click on Health Record, Drs Notes or More..., MyAtriumHealth crashes.
Not able to print from any screen, even the print receipt screen.

I like how I can view my health info really fast.

Unable to open tabs! App crashes when trying to maneuver through app. Very frustrating

I am new to using MyAtriumHealth and can't say I'm impressed yet. I've used the Novant app for a while now and this one has a ways to catch up. It does have the message system, but you can't see messages you've sent and are waiting for a response non.

My biggest complaint is that of the 20 or so times I've attempted to open MyAtriumHealth over the past few weeks, I get an error message saying it's down about half the time. This is unacceptable when I'm waiting to here from a doctor and cannot access their responses.

Also, the focus seems to be on Urgent Care which is great when you need it, but I'd rather have it focus on my profile when I open it. Hopefully it'll improve over time, but it's very frustrating for the time being!

Every time I try to maneuver around MyAtriumHealth , clicking to go to a different page causes the entire app to crash. This makes it impossible to see anything I need in MyAtriumHealth .

The new update you just did, the version of this update does not allow you to use MyAtriumHealth ! Please fix the bugs in your face ID functionality that you just recently launched. MyAtriumHealth is working great until this last update.

I use MyAtriumHealth mainly to keep up with my father’s appointments. 80% of the time MyAtriumHealth crashes anytime you try to do anything other than view your bill or just look at the homepage. Beyond irritating.