Sword Health Reviews

Sword Health App doesn’t respect user light/dark mode preferences nor font size preferences / it should be pulled down off SwordHealth Store for systematically overriding user settings. physical therapy is often a lot of older folks with less than perfect eyes - the font sizes in SwordHealth (across the board) even on a Pro Max phone are almost entirely unreadable and the worst part is that their support people don’t seem to care one bit. I’ve made multiple attempts via multiple conduits over the course of 7 months / literally nothing has come of it. So here is the 1 ⭐️ that you earned yourselves Sword Health. I think this one is destined for the trash bin. ** oh also be aware that they now want to start recording your images and video when you do therapy with them / which means they’re first instinct is to try and invade your privacy for their benefit / SERIOUSLY think about that before you use them. About a month ago I spoke to an executive at Sword Health because I have had so many issues / I was promised all kinds of changes coming to SwordHealth and onto the tablet software / literally nothing has changed / It’s been a string of lies since the very beginning. / I don’t know if these people mean well and they’re just extremely bad at their jobs or if there is an issue with the company falling apart / because nothing is getting done.

Original review…SwordHealth and equipment all work great for me. Easy to set up and get started. The human PT is the most valuable part of course. I appreciate her support and guidance through messaging chats. The thing I wish were different is that you can only work on one complaint area at a time. The body is a system so while I get it that it’s operationally easier to have me do one thing at a time I’m not certain that’s actually the best treatment approach. For example my hip issue is getting better but my lower back is getting worse. What if treating me for both at the same time would have avoided that?

Updates: Now, I’m having a lot of lower back pain and my PT has stopped responding to me entirely. There’s no customer service # provided or any other way to get to another human at Sword that I can find. I tried a Support chat on their corporate website to no avail. So frustrating!

I spent a huge amount of time troubleshooting this equipment. I finally got it working, then I had to put it on. The amount of pain I’m in for my shoulder problem made it almost impossible to get the sensors on. I was offered a kit that did not need wearable sensors, but I agreed to try it. The sensors did not correctly detect my movement on half of the exercises. so I asked my PT if he could give me the kit that didn’t have sensors. He agreed to do that but then got a better job so he left. Meanwhile, I put my program on because I was going on an extended trip. The new guy sent me messages complaining that I wasn’t doing the program even though I had put my program on hold. Apparently, he never even bothered to read my program notes from the previous PT. Didn’t have my kit up and running at this point. I finally got it and charged it up, got ready to do a session, the device gave me an error message that said my unit wasn’t set up to work with my program. so I sent a message to my PT telling him the unit wasn’t set up to work with my program. I got no response. Two weeks later, I got a message saying my program has been closed because I’m not doing my exercises.

This was an enormous waste of time. Utterly ineffective, super frustrating.

Despite a lengthy intake conversation, the therapist who designs the program seems not to know specifics, so assigned exercises are generic. You have the opportunity to provide feedback after each session, but that feedback is either not reviewed or ignored.

Five seconds to complete 20 reps? Impossible. Mentioned in 3-4 times in feedback, yet remains unchanged in the program.

The sensors malfunction about every other time.

Half the exercises are useless (forward/backward isn’t a problem) and the most intense is exercise that causes pain is repeated as a cool down. Again, mentioned in feedback but no change.

I’ve spoken with a few colleagues at work who have tried this and their experiences are amazingly similar: generic programs that don’t address the specific issue, and unresponsiveness. Yesterday, I opened my app to preview the next session, saw the exact same combination of useless and painful exercises, and decided not to waste that eight minutes.

If a PT was actually involved this might be a great model. I desperately needed a remote PT last year when I injured both ankles. Unfortunately, it’s turned out to be “assign it and forget it,” with some motivational quotes occasionally mass distributed via SwordHealth . I’m returning the kit without completing the process.

Sword Health is, in my opinion, a poor implementation of an excellent idea. I certainly wouldn’t recommend it.

This was available to me via my insurance. The first half of the concept - an app that provides one on one help and custom programs - is a great idea. The second part of it involves actually receiving a kit that you have to put on your body and a device to use with your workout list on it. So in order to do the program you have to use their equipment - not your phone. This was a deal breaker for me. I would rather incorporate a program into my workout than stop my workout, get out a kit, put stuff on my body, get out another device, do it for 4 minutes, take everything off and put it all away then continue my workout. It’s just a lot of hassle. Plus more devices to charge and keep track of and more stuff sitting around my apartment. Fortunately my insurance covers weekly pt and my pt have an app I can use so I will go that route.

Although I liked the idea of not having to schedule physical therapy appointments and having to leave work for them, I felt the therapy lacked communication. It was hard for me to text my progress clearly and the first few weeks seemed to be a waste of time due to disconnected communication. I did the therapy as described, answered all questions after workout for feedback, but not having face time with the therapist seemed to hinder my treatment and progress. I have gone to PT in the past and had good results. The Physical Therapist was very nice and, again, the one face time interview with first person before PT wasn’t enough for me. I feel there should be face time with PT each week to really make this work and understand patient needs and progress.

I had my first session today and honestly, I give up on who I am something I never ever done in my entire life so when you get introduced to people who wants to see the best for you to enjoy your family and number one your health so you can be able to steal move around walk stand sit without any help from anyone to you as a person mother auntie wife it’s amazing in my book just with me doing my session it push me to do a second one in the same day I feel good actually I feel great and I’m ready for more so thank you for bringing something for not just me, but I’m pretty sure a lot of people to do something in the comfort of your own home and it’s so funny even when you move away that you know that’s not right it tells you now if that’s not a drive I don’t know what is well done for whoever created SwordHealth A+++++++++

The program was just exactly what I needed. The Physical Therapist listened to me on our first chat and set up a program for my specific needs, low back. And because I had other physical issues she made it so I could do it. And she was available for any needs or changes I needed to make to the program. There were a few equipment issues but were resolved. I liked having PT constantly and not be given a few exercises and sent home to do them. Plus there was not a cap on the money I could use for PT. This was much better for me. I got stronger and my range of motion has improved during the period of time I’ve been doing this program. I continue to use the program on maintenance, and even now my PT is available to make changes to the program or for any needs I may have. Overall this program and my PT deserve five stars.

This is a superior physical health assistance app. It has a fantastic program That is easy to get used to and makes routine exercises much easier to adapt into your life. I think important and powerful thing about SwordHealth is that there is live people behind it analyzing and helping you along the way. They are incredibly responsive to your questions And adapt the program to your individual needs. You have your own physical therapist who is there every step of the way with you that you can talk to IRL via texts in SwordHealth . If you don’t show up for a while they will give you a gentle poke and make sure everything is OK and see if there’s a way that they can help you continue in the program. I can’t recommend it enough it’s fabulous

I’m dealing with lower back problems and have been through the process before. Transportation was an issue for me and this is available to me at home and on my schedule. Win-win! The hat-trick was it was covered by my insurance.

I am impressed with the technology and availability and access to my therapist who is 3 time zones away. The tablet corrects my incorrect posture and grades my performance so I can focus on weaknesses. When I realize there were sessions that I didn’t do well on, I tell my therapist that I’d like to repeat that session, and she sets it up. When I feel stronger I tell her that I’m ready for more and the is a session feedback survey after each session. I’m a IT specialist and I give the method a thumbs up on technology, convenience, cost and guidance so not to injure myself by doing exercises in improper form.

Impressed!

I was having extreme low back pain when I heard about this program. I was nervous at first but then I spoke to my Physical therapist and he made sure I was able to do the exercises. When I had a severe relapse in my treatment he backed the exercises down to where I could keep my back moving but wasn’t painful. When things got better he stayed in contact with me so we both could decide what exercises we should put back into our program. There were times we spoke 5 or 6 times via SwordHealth and he never made me feel like I was a bother to him. I’m excited to do my exercises because I know they are helping me move better and have a lot less pain. I’m so grateful for this program. It looks like I met my goal of no back surgery and I put a lot of the reason to this program.

I totally stumbled on this by accident. I’m very glad I did too. I originally just wanted to increase my movement I am a diabetic, wfh, and I’m a member of the 50+and also I’m a proud 92%er. So with all that I needed to do something to stay active. As you get older and get into a routine it can actually work against you. So with the help of sword/thrive David and my tablet (don’t know her name)I am on the right path. Don’t have to rush anywhere, and my favorite I get to do it right at home. So my anxiety does not take over my appointment time. I definitely recommend these services. One thing I can say is something needs to be done with accessibility to this program. I have been with my company for the years never knew about this program.

I’m not sure where I would be without this program. I recently had surgery on my knee after an injury resulting in a meniscus tear and a fracture. I also travel for a living. Immediately following surgery I was able to go to physical therapy at the ortho clinic, but I also needed to return to work. That’s when Sword was recommended to me. What a game changer!!

I would not be where I am in my recovery right now without this program. It is simple to use. It’s convenient and I can use it anywhere. I can communicate with my therapist both by text and video if I need help. The exercises are specifically tailored to my needs. The entire concept in genius.

I have just finished my third week of therapy using the program and traveling. I can’t imagine where I would be physically if I would have had to return to work and travel without any therapy or having to try and figure it out on my own. I’m thankful that I don’t have to imagine that and I can’t spend time thinking about what I’ll be doing when I’m back to 100%!

My company is always adding new ways to help with healthy living. The was one of the newest programs they added. I was thrilled at the idea that I might be able to work some therapy around my schedule. I have been a bit overwhelmed lately with work and was not able to get to a regular appointment at this time. I received a call from my Physical Therapist, we talked about my issues and set up a plan. A few weeks later I received a Tablet and sensors. It was easy to start and with each session, the Therapist looks over how I did and adjusts the exercise. I’ve also been getting a lot of articles to read about my injury and ways to deal with pain. I really have loved it.

The best thing about physical therapy is the therapist, who can create a safe and effective routine for you to practice at home. The worst thing about physical therapy is that you can’t take that therapist with you—and it can be hard to follow that routine correctly/safely without the PT there with you to guide and monitor you. The SWORD program allows you to practice your PT routine on your own turf and on your own schedule. Even better, the SWORD software corrects you in real time if your form is NOT as perfect as you think it is—which means there’s a lot more opportunity for adherence and a lot less opportunity for injury. You can flag any exercise which causes concerns—which can later be addressed by a human PT who follows your progress remotely. You are able to message this PT or even meet on phone. My PT is very responsive to any questions I may have and is very supportive of my journey.

I tore my hamstring over a year ago and could not seem to get it to heal. Went to two different PT’s… one gave me 21 exercises and said do 3 sets of each twice a day and the other PT gave me 4 exercises and said do them when you feel you need it. Neither approach worked for me. I found SWORD through my husbands work and absolutely love the program. My PT, Tyler, listened to my concerns and designed and modified the program as needed. He checked in with me to see if I had concerns/issues or just to say hello. I liked the accountability. The tablet was easy to use and follow. This program got my hamstring feeling better and me back to lifting and running! I would definitely recommend it!!

I started this program after having spine surgery in July of 2021. My surgery was performed on L 3 4&5. I had to have rods and screws plus bone. Also L 1&2 we’re cleaned up.
The program was through insurance company, so I thought I’d give it a try along with P T prescribed by Surgeon. The Sword Physical Therapist listened to how the low back problems had come about through the years and what eventually lead to surgery. A program was designed and I have been on almost 8 weeks I believe. This program along with walking and some exercise equipment has helped in my recovery and lessening of pain.
I highly recommended this program and I hope I can continue with Sword.
S, WL

After a crazy crash on my mountain bike 3 years ago, and what I thought was a full recovery from a broken pelvis, I enrolled in SWORD and have never felt better. My dedicated therapist has worked alongside me to tailor my program to fit my needs, pain, progression, and led me towards recovery.

I thought I was destined to just hurt, and deal with the pain after a ride since I’d “recovered” three years ago, but SWORD has helped me gain more strength, and better mobility and range of motion, to get me back out riding and feeling fantastic even after a long ride.

I cannot thank SWORD enough for giving me my life and hobby back!

I have found the Sword application and process to be very well adapted to me and how easy has been to take part and benefit from at home physical therapy. The tablet and sensors provide immediate feedback and ensure the form of each exercise is done correctly. The whole process and interaction with your Physical Therapist is very thorough and loses no value in doing this process virtually vs in-person/onsite at a dedicated facility. I think that many health fields and their patients would greatly benefit from the model Sword has set. And basically it works, I am seeing tremendous improvement after 9 (under 10 minute sessions)

I had a pain in my elbow and forearm. I decided to try out Sword. The company I work for has it for us with our insurance benefits. I am glad I did.
The Therapist was very knowledgeable and was patient with me when I didn’t understand. My arm is not completely healed. But I am heading in the right direction. The exercises they had for me to do was very helpful and easy. Once my wife explained one of them to me.
I really liked the part about having a Tablet and sensors when I did the exercises. Very good explanations. It was very motivational to have that. And my Therapist was very motivational.
I would recommend them to anybody.