Contact Sword Health Support

by Cen3

Sword Health App doesn’t respect user light/dark mode preferences nor font size preferences / it should be pulled down off the App Store for systematically overriding user settings. physical therapy is often a lot of older folks with less than perfect eyes - the font sizes in the app (across the board) even on a Pro Max phone are almost entirely unreadable and the worst part is that their support people don’t seem to care one bit. I’ve made multiple attempts via multiple conduits over the course of 7 months / literally nothing has come of it. So here is the 1 ⭐️ that you earned yourselves Sword Health. I think this one is destined for the trash bin. ** oh also be aware that they now want to start recording your images and video when you do therapy with them / which means they’re first instinct is to try and invade your privacy for their benefit / SERIOUSLY think about that before you use them. About a month ago I spoke to an executive at Sword Health because I have had so many issues / I was promised all kinds of changes coming to the app and onto the tablet software / literally nothing has changed / It’s been a string of lies since the very beginning. / I don’t know if these people mean well and they’re just extremely bad at their jobs or if there is an issue with the company falling apart / because nothing is getting done.

by Crazy Dog Lady 229

I spent a huge amount of time troubleshooting this equipment. I finally got it working, then I had to put it on. The amount of pain I’m in for my shoulder problem made it almost impossible to get the sensors on. I was offered a kit that did not need wearable sensors, but I agreed to try it. The sensors did not correctly detect my movement on half of the exercises. so I asked my PT if he could give me the kit that didn’t have sensors. He agreed to do that but then got a better job so he left. Meanwhile, I put my program on because I was going on an extended trip. The new guy sent me messages complaining that I wasn’t doing the program even though I had put my program on hold. Apparently, he never even bothered to read my program notes from the previous PT. Didn’t have my kit up and running at this point. I finally got it and charged it up, got ready to do a session, the device gave me an error message that said my unit wasn’t set up to work with my program. so I sent a message to my PT telling him the unit wasn’t set up to work with my program. I got no response. Two weeks later, I got a message saying my program has been closed because I’m not doing my exercises.

This was an enormous waste of time. Utterly ineffective, super frustrating.

by Abe11111467

Original review…The app and equipment all work great for me. Easy to set up and get started. The human PT is the most valuable part of course. I appreciate her support and guidance through messaging chats. The thing I wish were different is that you can only work on one complaint area at a time. The body is a system so while I get it that it’s operationally easier to have me do one thing at a time I’m not certain that’s actually the best treatment approach. For example my hip issue is getting better but my lower back is getting worse. What if treating me for both at the same time would have avoided that?

Updates: Now, I’m having a lot of lower back pain and my PT has stopped responding to me entirely. There’s no customer service # provided or any other way to get to another human at Sword that I can find. I tried a Support chat on their corporate website to no avail. So frustrating!