VRD app not working? crashes or has problems?

VRD Status

Last Updated on 2023-04-24 by Valence-Romans Déplacements

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Common VRD Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot VRD app on iOS and Android devices. Solve all VRD app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

VRD iPhone Issues and Solutions

VRD iOS app crashes, not working, errors
VRD iOS app network issues
VRD on iOS has black/white screen

VRD Android App Issues and Solutions

VRD has errors/crashing/not working
VRD server network connectivity issues
VRD has black screen

VRD iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever VRD app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix VRD app crashes or not working on Iphone (iOS):

Close and restart the VRD app on iPhone
Update VRD app to the Latest Version for iOS
Uninstall and reinstall VRD iPhone app
Update your iPhone to the latest iOS version

Fix VRD on iPhone unable to connect to server/internet connection issues::

To resolve VRD network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix VRD black/white screen (blank screen) on iPhone:

Follow the VRD iOS app troubleshooting guide Here →

VRD Android App Issues and Solutions

Fix VRD not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent VRD app issues:

Force Stop the VRD App
1. On android, goto "Settings" » click VRD app. » click "Force Stop".

Update VRD to the latest version on PlayStore

Clear VRD App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "VRD app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch VRD.

Fix VRD unable to contact server/ VRD internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click VRD » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got VRD » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch VRD on android.

Solve VRD black/white screens issue on Android:

Follow the VRD android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Valence-Romans Déplacements, developers of VRD.

About this app

this app Mobilités est l’application officielle pour accéder à l’ensemble de vos services de transport sur Valence et Romans : Réseau de bus Citéa, service de location de vélo Libélo, voiture partagée Citiz, service de covoiturage Movici, connexions avec des trajets en TER ou en cars régionaux...