TEC app not working? crashes or has problems?

TEC Status

Published by Operateur de Transport de Wallonie SA on 2023-11-16

Getting around on public transport in Belgium made easy with the TEC App! The
TEC app will provide you with all the information you need for a smooth journey
on the TEC network as well as the STIB, De Lijn and SNCB networks. Quickly find
the best route by bus, tram, metro and train and follow the progress of your
journey step by step with real time data.

I have a problem with TEC

Are you having issues? Select the issue you are having below and provide feedback to TEC.

User reports:
App has problems

User reports 2

problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working

100.0%

Reported Issues: 0 Comments

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Common dislikes about TEC app

- Inaccurate information for the user who wrote the negative review

- Bus schedules and locations may not be reliable according to the negative review

Have a Problem with TEC? Report Issue

Common TEC Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot TEC app on iOS and Android devices. Solve all TEC app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

TEC iPhone Issues and Solutions

TEC iOS app crashes, not working, errors
TEC iOS app network issues
TEC on iOS has black/white screen

TEC Android App Issues and Solutions

TEC has errors/crashing/not working
TEC server network connectivity issues
TEC has black screen

TEC iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever TEC app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix TEC app crashes or not working on Iphone (iOS):

Close and restart the TEC app on iPhone
Update TEC app to the Latest Version for iOS
Uninstall and reinstall TEC iPhone app
Update your iPhone to the latest iOS version

Fix TEC on iPhone unable to connect to server/internet connection issues::

To resolve TEC network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix TEC black/white screen (blank screen) on iPhone:

Follow the TEC iOS app troubleshooting guide Here →

TEC Android App Issues and Solutions

Fix TEC not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent TEC app issues:

Force Stop the TEC App
1. On android, goto "Settings" » click TEC app. » click "Force Stop".

Update TEC to the latest version on PlayStore

Clear TEC App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "TEC app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch TEC.

Fix TEC unable to contact server/ TEC internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click TEC » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got TEC » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch TEC on android.

Solve TEC black/white screens issue on Android:

Follow the TEC android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Operateur de Transport de Wallonie SA, developers of TEC.

100% Contact Match

Developer: TEC-Transport En Commun

E-Mail: [email protected]

Website: Visit TEC Website

75% Contact Match

Developer: U-tec Group Inc

E-Mail: [email protected]

Website: Visit U-tec Group Inc Website

About this app

Quickly find the best route by bus, tram, metro and train and follow the progress of your journey step by step with real time data. The this app app will provide you with all the information you need for a smooth journey on the this app network as well as the STIB, De Lijn and SNCB networks. Buy your this app and SNCB tickets using the this app app for immediate travel on both networks. Check the details and timetable for this app lines and stops to find out where the next bus is. Getting around on public transport in Belgium made easy with the this app App! Easily locate this app points of sale (SELFs, POINT TECs and ESPACE TECs) in your local area, as well as the services they offer.