NYSEG app not working? crashes or has problems?

NYSEG Status

Published by on 2024-01-31

We are pleased to offer you an effortless tool that makes it even easier to
manage your account! Our free app provides you convenience at your fingertips.
With just a few, simple clicks of a button, you can instantly view and pay your
bill, report an outage and submit a meter read – and that’s not
all! Designed for you.


I have a problem with NYSEG

Are you having issues? Select the issue you are having below and provide feedback to NYSEG.


problems reported in the last 24 hours

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Most reported problems


Reported Issues: 3 Comments

By Michael B   10 months ago


Have I phone NYSEG app will not allow me to sign in. Reset password it works online for my laptop. The response I get it "we have been unable to log into your account" Uninstalled it a few times. Also tried to try new registration indicates account already exist. Either way I cannot log into my account through the app. 4/4/23. Called NYSEG response time is in 24 hours. Unbelievable. Get connected to a person who does not speak English very well, to record my issue and tell me I will get a response in 24 hours.

By Tina Wise   1 year ago


Can’t make a payment through app or online at NYSEG - but you’ll charge a late fee- I cannot get payment through at all been a problem for at least 2 months

By Kyra D Stephanoff   1 year ago


Cannot open NYSEG app on my iPhone or iPad which has the latest OS.I try using the Id and password for the account that I am able to open using my browser.


Common dislikes about NYSEG app

- Have to sign up for auto pay to view billing history

- Monopoly gets money or people sit in the dark

- Meters read only half the time

- Power outages when wind blows over 2 miles an hour

- Power surges cost more money

- App updates don't fix issues

- No instant login

- Bills don't populate

- Notifications don't come when to submit readings

- Meter readings don't work most of the time when submitted



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Common NYSEG Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NYSEG app on iOS and Android devices. Solve all NYSEG app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. NYSEG iPhone Issues and Solutions

  2. NYSEG Android App Issues and Solutions

   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AVANGRID INC., developers of NYSEG.


100% Contact Match

Developer: Avangrid Inc.

E-Mail: [email protected]

Website: Visit NYSEG Website



About this app

With just a few, simple clicks of a button, you can instantly view and pay your bill, report an outage and submit a meter read – and that’s not all! - With secure, Touch or Face ID access, you‘ll be able to view your real-time account balance, payment due date and balance details without entering your account number every time! - Easily report an outage, see your estimated time of restoration and access outage lists and maps to stay informed. - Submit a meter read at your convenience – there’s even a flashlight to help you read the meter! - Enroll in eBill for online access and convenience and view up to 13 months of bills! - Sign up for AutoPay so your payments can be made automatically, securely, and on time every month. - Enroll in Budget Billing so you’ll always know how much your bill will be! -Sign up for Outage Alerts and stay informed if your power goes out.  We are pleased to offer you an effortless tool that makes it even easier to manage your account!  Our free app provides you convenience at your fingertips.  You will also receive notifications with the latest information about your power outage so you can plan. -Enroll in Meter Read Reminder Alerts and receive a convenient reminder to read your meter on months we’re scheduled to estimate your energy usage. - Update your account profile (email address, mailing address and phone number) and manage your personal preferences. 



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