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Why do we have to sign up for auto pay to view our billing history? You’re a monopoly you’re gonna get your money or we get to sit in the dark so let us view our billing history. You only come out to read the meters half the time it needs to be done, every time the wind blows over 2 miles an hour the power goes out but not before it kicks on and off a bunch of times power surging are meters costing us even more money for the initial start up of every appliance in our house.(This happens almost once a month) why don’t you spend a little money and start burying some of these powerlines and maybe create a job or two. You bleed the people of New York dry and do very little to provide A quality service. The reason I’m writing this review is because I seen the ad for donations from your customers for solar equipment. I don’t believe in karma but I got my fingers crossed right now. I hope nobody’s dumb enough to send you money to help you purchase equipment to charge us to use. How do you sleep at night. I hope someday you have to struggle like the rest of us do, paycheck to paycheck choosing light over food sometimes. Shame on you, shame on you. Make no mistake, my judgment Weighs very little to the one that really counts.

Every time I see an update I hope it’s to fix one of the many issues with the app. There’s no instant login, the bills don’t populate or notifications don’t come when to submit readings to list a couple basic issues. I still see only 1 bill from March and it’s September but have gotten paper ones. The meter readings don’t work most the time when you submit. Only decent feature is the outage map that shows you exactly what’s going on. The app is so poor that at that point you may as well opt for text messages and check the website for outages instead. I’ve been patient for fixes and it doesn’t seem to have improved so it’s getting deleted.

I downloaded this app because I was having issues with their website on my computer. I signed into the app and authorized FaceID. While setting up notifications it appeared as though it wasn’t saving my options. So that was confusing. I then closed out the app and went to go back in to see if they saved and now I can’t even get past the login screen. No message or anything. Does anyone test these things before they put them out there for public use?