With the Kwikset app, control your Kwikset Halo and Aura smart locks directly
from your iPhone.
Lock and unlock your door; manage and schedule user access;
view lock activity history to see who came and went;
and get the latest
software versions to keep your lock up-to-date with the latest features.
Are you having issues? Select the issue you are having below and provide feedback to Kwikset.
By Allan Matthews 4 months ago
I AM TRYING TO REMOVE A SMART LOCK USER IN MY KWIKSET APP , I HAVE DONE THIS MANY TIMES BUT THIS ONE USER WONT DELETE OR EDIT, IT JUST BLINKS AND KICKS ME OUT OF THE APP. I CAN DELETE OR EDIT ANY OTHER USERS WITH NO ISSUE
By Tanzia Reynolds 8 months ago
All locks on my app have lost their saved access codes and I am getting an error when trying to re-set them.
By James Byrne 8 months ago
App isn’t working. Scheduled codes aren’t working. Batteries die extremely fast.
By Lisa C 10 months ago
A couple weeks ago, I updated to a newer iPhone. I had to reinstall the app on the new phone. Everything “works” but I previously was able to set a new code from anywhere. Now I am only able to set a new code when I am within the 3 feet distance to Bluetooth to the lock on the door. Is there a workaround for this?
By Sharon Mason 10 months ago
My Kwikset app won't open. I just see a spinning icon so I can't see the lock status or assign a new code. I have already had to set the lock back to factory defaults and manually enter all the existing codes. I don't want to reinstall the app because I would have to enter all that data again.
By Jason Levi 10 months ago
Kwikset phone app won't let me log in says not connected to Internet when I am is there a major outage going on when I call customer support it just goes through different menus and then hangs up on me
By Donna 10 months ago
The app is not working and I cannot change or adjust any codes. I cannot lock or unlock from the app either.
By Maya Rodriguez 11 months ago
My app keeps crashing and I can’t change any codes
By Sidney Lewis 1 year ago
App crashes. Looks like a totally new screen. My lock not appearing as existing
By Chip 1 year ago
Same here...The new 2.0 app just came out and a new crashing feature was introduced.
By David Gatewood 1 year ago
The Kwikset app on my android running on Galaxy S22 just started crashing this week. It seems to still be sending "notifications" when the lock is used, but the app itself when started on the phone appears to open to a splash screen and then simply exits out. It was working fine within the last two weeks.
- Deadbolt strike plate had a larger footprint
- Had to use a chisel to make it fit
- Two defective locks in a row
- Customer service does not answer calls on weekends
- App not communicating with the lock
- Occasional red light at the lock
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Complete guide to troubleshoot Kwikset app on iOS and Android devices. Solve all Kwikset app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Spectrum Brands, Inc, developers of Kwikset.
100% Contact Match
Developer: Spectrum Brands
E-Mail: [email protected]
Website: Visit Kwikset Website
73.68% Contact Match
Developer: Baum Digital
E-Mail: [email protected]
Website: Visit Baum Digital Website
With the this app app, control your this app Halo and Aura smart locks directly from your iPhone. and get the latest software versions to keep your lock up-to-date with the latest features.