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I’m on my 3rd one and I hate it. How do you get 2 defective locks in a row? I own a remote home and work so I’m only available on the weekends to travel to the home & when conveniently customer services DOES NOT ANSWER CALLS on the Weekends. Forget trying to get help with the lock on the WEEKENDS!!!! If there is an Update, I have to be next to lock, during weekday work hours. If it decides to trip, in order to fix, I have to be next to the lock, during weekday work hours. Batteries last about average a MONTH on the third lock I’ve received from the company. When I need to replace the batteries, the App needs to restart, & I have to be next to the lock. History stops working a week after I leave the house. I’ve spent so much money on gas to come up during the week to fix the App Syncing with the Lock. The App does not walk you through syncing Lock to Phone. I had a troubled tenant and could not disable the lock remotely. The liability I incurred due to the lock!!!! The maid service had to come and physically take the batteries out in order to keep the tenant out!!! I can not add codes remotely. I can not disable remotely. I can not see History of who walks into my home 3 out of 4 times. My solution was a new Camera System while I research the purchase of a new Lock Brand. I gave it 6 months and I have almost gotten a divorce due to this lock.

UPDATE: So, it finally stopped working at the lock itself and I had to use my key. The app was obviously not communicating with the lock so I had no way of knowing the battery condition and I finally noticed the occasional red light at the lock. I changed the batteries and lo and behold, everything started working as it should. The app, history, notifications, Google and Alexa. Weird. So, if you’re still having trouble, put fresh batteries in and hope for the best. Like many reviewers, I read previous bad reviews and continued to give the app and lock a chance. It worked flawlessly for about a week and then stopped responding within the app and wouldn’t allow Google or Alexa to control it. At first I thought maybe our newly turned on dog’s training collar was interfering with the frequency so I turned it off and I reset the lock and started over and it was great for a long time until it stopped working again. It did the same thing...app doesn’t work and Google and Alexa can’t control it, either. Thankfully I already had family members’ codes in so they can unlock as needed but it’s quite disappointing when you buy a Wi-Fi lock and can’t use it as intended. Disappointing is an understatement.

First, the battery housing that came with the unit was missing a spring node. Kwikset provided a new housing, but by the time it arrived, my return window at the store had closed. That would prove most unfortunate, as the housing was just the beginning of the issues. Second, it turns out, the lock is not compatible with my router. Apparently, there is a list of routers it will work with, but there was no warning to reference the list when I was purchasing the lock. The customer service tech I spoke to told me to get a new router. Why would I replace a $400 router to get a $150 lock to work as it should? The router is a netgear nighthawk, and far from obsolete. I can connect the lock to my WiFi, but the ping rate between the lock and router is too high, not adjustable, and drains the 4 AA’s in less than 2 weeks. Third, and most recently, this app is crap. I test the app/lock connection by triggering the lock/unlock. Works. Go to settings to update firmware, and a warning tells me the lock is not connected or is not in bluetooth range. What a joke. Switching to Schlage.