Bou app not working? crashes or has problems?

Bou Status

Last Updated on 2024-05-30 by Boubyan Bank

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Common Bou Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Bou app on iOS and Android devices. Solve all Bou app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Bou iPhone Issues and Solutions

Bou iOS app crashes, not working, errors
Bou iOS app network issues
Bou on iOS has black/white screen

Bou Android App Issues and Solutions

Bou has errors/crashing/not working
Bou server network connectivity issues
Bou has black screen

Bou iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Bou app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Bou app crashes or not working on Iphone (iOS):

Close and restart the Bou app on iPhone
Update Bou app to the Latest Version for iOS
Uninstall and reinstall Bou iPhone app
Update your iPhone to the latest iOS version

Fix Bou on iPhone unable to connect to server/internet connection issues::

To resolve Bou network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Bou black/white screen (blank screen) on iPhone:

Follow the Bou iOS app troubleshooting guide Here →

Bou Android App Issues and Solutions

Fix Bou not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Bou app issues:

Force Stop the Bou App
1. On android, goto "Settings" » click Bou app. » click "Force Stop".

Update Bou to the latest version on PlayStore

Clear Bou App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Bou app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Bou.

Fix Bou unable to contact server/ Bou internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Bou » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Bou » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Bou on android.

Solve Bou black/white screens issue on Android:

Follow the Bou android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Boubyan Bank, developers of Bou.

About this app

In line with Boubyan Bank strategy to utilize the technology to improve the quality and efficiency of all services, and based on the Bank’s Roadmap toward digital transformation, Boubyani application has been launched to provide the users with best in class user experience & interface which provide them with easy access to their information and Self-Services anytime and everywhere. - View the workflow & approval status of Self-Service Requests. - Manage and maintain the approvals of all Self-Service requests. Download Boubyani application and use your Self-Service credential to login to the application and get the service benefits. تماشياً مع استراتيجية بنك بوبيان لتحقيق أقصى استفادة من التقنية من أجل تحسين ورفع كفاءة جميع الإجراءات والخدمات، واستناداً إلى خارطة الطريق لبنك بوبيان والتي تهدف إلى تحقيق التحول الرقمي، تم إطلاق تطبيق "بوبياني" لتحقيق تجربة استخدام فريدة لجميع المستخدمين، وواجهه سهلة تمكنهم استخدام الخدمات الذاتية في أي وقت وأي مكان.