Freddy’s Reviews

The major issue I have with Freddys is on an order with an $11 subtotal, it’s charging almost $8 for sales tax in a city with a local sales tax rate of 8.25%. Where the rest of that is going, shoulder shrug but no one has sales tax rates over 50% in the U.S. Secondly, seasonal items are not available via Freddys . So if I want a seasonal concrete I have to go thru the drive thru for that and then park in curbside for my food order - I usually do mobile orders so I can have it made exactly how I want it with as little margin for error as possible. Lastly, make the rewards simpler. I’ll never understand why people have to complicate the simple why not just have it be a $5 rewards at X percentage rate? Instead, again - it says specialty concretes are an available reward but they don’t show up on the redeem list and employees don’t know how to redeem what’s not on the list. Most other restaurants points convert to dollars and you scan a barcode to deduct the dollars off the transaction but everyone has to reinvent the wheel even when it makes absolutely no sense and is overly complicated. Also, after placing my mobile order got a server error and double checked pending orders and order history - order was not present in either place. After going thru the drive thru they informed me that although Freddys threw and error saying the order couldn’t be completed and the order was nowhere to be found it did however go thru.

Placed an order for a burger and chocolate shake. She told me my order was 3.81 or so 3 something. Well I knew that was not correct. So I pay her at the window 10 something and she hands me my “shake”. Turns her back from the window but it was cracked and I tried to get her attention 3 times but I was ignored. Finally she turns sideways and I wave to her and she gives me that look like what do you want. So I ask her if this was a shake or just ice cream and she said it’s a shake. I said I’m asking because it’s so thick I can’t get it through the straw so I thought maybe they had given me ice cream. She mumbled something under her breath but I heard her say something about getting out of the window. I said I’m sorry I didn’t hear what you said. So she plainly says I’m just fixing to get you out of my window. So a young man comes up to the window and asks if he could help me and I told him I had ordered a shake and it was really too thick and I questioned her if it was just ice cream. He said he would fix it for me and he did. He waited until I tried it to make sure it was ok. It was and I thanked him. Then I told him that she needs to learn who the customer is. I drove off. Her attitude and rolling of her eyes is so tacky. I am not one that usually complains but she needs more training before waiting on customers. She is not helping your business win customers for sure.

Freddys itself is great. Ordering was simple as expected. I ordered three regular concretes. When I arrived at Freddy’s to pick up there were no other customers there in the parking lot or drive thru. I parked in the mobile app pickup spot and indicated I was there on Freddys . Freddys then instructed me to go inside. I decided to pull thru the drive thru as I didn’t think I would have to go inside. The young man at the drive through said he couldn’t give me my order through the drive thru because it wouldn’t fit through the window. I said- what do you mean? I ordered three concretes, why wouldn’t they fit thru the window. He then said I needed to come inside. I said I had already paid for the concretes and just needed to pick them up and he insisted I needed to come inside. So, I parked, went inside in my slippers and waited for my three concretes.
It’s ridiculous to order through the mobile app but be require to go inside to pick up when there is a drive through window and no other customers. What is the point in using Freddys at all? I could have just gone through the drive through.

This was easily a 5 star app until they introduced order from Freddys . When I select my store, the order ahead option doesn’t show up. I will give it a 5 when i can order ahead.

Update: I’m super excited that the last update allowed me to be be able to order in Freddys , we’ll, almost. First off, I have enough points to redeem a free meal, but Freddys won’t let me redeem the free meal, it finally let me complete the purchase once I took the free meal off and paid for it. Whatever. So I go to pay; where is the option to use Pay, I can use pay at the store, why can’t I use it online. These 2 thing are minor, what really gets me is that when I go to order, I can’t hit the order now button until I get to the store. What is this about, what is the point on order ahead if I still can order until I get to the store, it completely defeats the purpose, I live 5 minutes away, I should be able to order from home and I guarantee that I will make it to the store before by food is ready. Freddys is garbage and needs a lot of work.

It is absolutely ridiculous that they cannot even process an order unless the same phone that placed the order is at the location. So many people order and have others go pick it up that may be out or coming from elsewhere to make things easier. Surely the developers considered this when creating the feature. I suggest adding scheduled pick ups or adding a way for the order to be sent without the original phone the order was placed having to be there. I agree with many others as well that the waiting defeats the purpose of ordering ahead. Scheduled ordering seems like it would solve a lot of these issues. I just jumped through so many hoops just to have someone else be able to pick up the order that was placed and paid for already. Please fix/improve this.

App refuses to send the order to the restaurant until you’re literally in the parking lot according to your phone’s GPS location. As if that weren’t annoying enough because you have no way of ordering ahead, it doesn’t reliably detect if you’re close enough or not and will just refuse to allow you to check in.

OH! And as a bonus, you’re not allowed to use the drive through, you’re required to go inside. Even though, as I type, there is literally a sign in front of my car that reads “please check in on Freddys , we’ll bring your order to you”.

2 stars instead of 1 just because I like this restaurant and mobile ordering generally enough to just suffer through, but ffs please fix these idiotic problems. Whoever is in charge of the design of the workflow with Freddys should be fired.

I ordered through Freddys so my husband could pick up on his way home from work. When he arrived to the restaurant I tried clicking “I’m here” and it wouldn’t let me because Freddys tracks your location and it said I wasn’t close enough to the restaurant. My husband was in the freaking parking lot!!! So incredibly frustrating. In the future we’ll have to make an account and both sign in on Freddys on our phones I guess, but I had used my Facebook account to sign in and it would’ve been a hassle for him to download Freddys and somehow sign in with my Facebook info. I think it’s fairly common these days that people order meals on apps and someone else goes to pick it up. You need to make an option for this scenario or else make it very clear before ordering what your location settings are. Super annoying.

I love Freddy’s- but not Freddys . Let me explain, Many of the Freddy’s stores are short on supplies and staff. If you order from Freddys , it states none of this and as I found out - when you order they make your food. But you can’t go in and pick it up (also many of the dine-in opportunities are closed). So now I have ordered on Freddys (which told me none of the issues Freddy’s is having) and I figure out that I have to get in the long drive up queue. By the time I get to the window everything I ordered is cold. Why have an app that isn’t updated to reflect reality. Had I known I had to wait in line anyway, I would have simply ordered in line. A simple warning in Freddys home page would work. For example, you may wish to order until you are in the drive up queue otherwise your food might be cold.

The user interface is nice and clean. It gives you a lot of customization options. However lately when I’ve used Freddys I’ll try to go to my cart and it’ll give me an error message and then clear out my entire cart and I have to start over. Or when I get there and click “I’m here,” it says there’s an error but it still seems to go through at the store, so I don’t know what’s happening there. Also, they won’t let another person pick up the order. You can’t click “I’m here” unless you’re literally there. I kind of understand why but it’s not very convenient. When we tried to have someone else pick it up and I couldn’t click “I’m here,” they said we either had to reorder everything to bring the phone there, so that was a big inconvenience.

How does Freddy’s expect to make any money with an app that doesn’t work? I hesitate to even write a review on Freddys because I fear nobody at Freddy’s is going to make any changes to fix it.

I tried 2 times on March 6, 2021 to place a large mobile order. I had 7 items in the cart. I tried to check out, and it says “Empty Cart.” An empty cart? I had 7 items in there until it was time to actually pay for your food, and then all the food vanished. This happened twice!

So do you know what we did Freddy’s? We went somewhere else that had a better app and that would take our money in exchange for food. Please do not put an app on the Apple App Store that doesn’t work. Fix it, because you are losing a lot of business. Terrible, terrible job.

I will not use Freddys again because it serves no useful function. You cannot place your order ahead of time, since Freddys will not let you place the order until you are physically outside of the store, you may as well go in to order. I use apps for take out food so that when I get to the restaurant my food is ready and I can enter the store and leave with my food within 1 minute. I live a 5 minute drive from the location, and as an adult, I can properly allocate my time so I arrive shortly after my food is done being prepared. In fact, I have been writing this review while seated in my car waiting for my food to be prepared. Change this location function, it is pointless.

I used to think McDonald’s french fries were the best but McDonald’s changed how they were making their fries probably the oil that they fried them in. And then there were several others that made great fries like Carl’s Junior or Wendy’s and Sonic but when I tried this app french fries I was hooked for life. In fact I’ll go to this app just to get french fries they are so good in fact I think I’ll do that today. Thank you this app for making the best french fries ever. And I love your Hawaiian concretes.

When you place a mobile order you have to select the “I’m here” button in Freddys when you’re near the restaurant, but it always says you’re not close enough to the restaurant, even if you’re inside the restaurant itself. Basic troubleshooting like restarting Freddys , restarting the phone, enabling all permissions including setting to “Always” for location, and even reinstalling Freddys did not help. Fortunately Freddy’s customer service at their restaurants is great and they took my order the normal way, but Freddys itself needs to have this issue fixed before it is released.

I’m so sick of my mobile orders from other restaurants sitting on shelves. It is so nice that Freddy’s gets me my food hot and fresh (or cold with my custard) with a mobile order.

I love that I don’t have to sit in a drive thru line. I can just run in and get my food or even have them bring it our to my car.

And on top of all of this they are now giving me free food for eating there? Uh, yes please and thank you!

Freddys requests to use bluetooth. There’s no reason why they need all that information to deliver a good app/restaurant experience — they’re likely using it to their advantage to track your location all the time, not just at the restaurant.

I downloaded Freddys because I wanted to use the Freddy’s rewards program, but I was really disappointed when I saw the bluetooth access requested. That’s either a poor app developer decision and needs to be fixed asap, or it’s an intentional violation of our privacy rights, and Freddy’s knows many of its customers won’t know that that’s what bluetooth access means here.

I used to love this place and I downloaded Freddys to make ordering easier. I ended having the WORST customer service experience I’ve ever had. I ordered with Freddys and when I got my food it was the completely wrong order but some how the physical receipt in the bag was correct. I called immediately and there was nothing they could do. Called the manager, said it was DoorDash’s fault but I can’t complain to DoorDash BECAUSE I USED Freddys. Tried contacting Freddy’s general customer service as well and no response. I won’t be support Freddy’s anymore but if you are then I suggest ordering through a different app so any problem that arise can actually be take care of.

I love the ability to place my orders in Freddys , but one thing that needs to be updated is the drink selection. When ordering a combo, there are far fewer drink options to choose from than actually available at my nearest location. I always mark a random drink and hope someone sees my special request on my sandwich for a fruit punch instead. They never do. Having fruit punch and all available drinks to choose from in the ordering process would fix this one minor issue!

The this app just opened in Coralville Iowa on June 16th 2020. YEAH! The first time we had this app was in Cedar Rapids Iowa and we were so impressed. I do hope they keep expanding in SE Iowa. They are a little more expensive than other fast food places but you do get what you pay for.
As for the employees please keep doing what you are doing. You can be proud working for an upscale place like this app.
As time goes by I will be updating this review.

First off, I love Freddy’s and have been a customer for many years. However, Freddys needs some tweaking. The actual ordering process is great but there isn’t a way to schedule a pick up time and they require tracking to actually make sure you’re at the restaurant. This was a problem today when I tried to buy my coworker lunch and she was going to pick it up while running other errands but it wouldn’t let me send my order because I wasn’t physically there. Hope this changes in the future ✌🏻

I ordered the same thing i frequently order. Fries & mini concrete, no hot fudge, double caramel. First off I was charged extra for the caramel, yes only $.90 but it does add up & nothing was reduce for the hot fudge i didn’t get. Then fries were cold & chewy, like they had been sitting there for a while. I absolutely love Freddy’s & don’t hesitate to tell others about it. I couldn’t believe this was what I was given.

I’ve been waiting for a Freddy’s app as all my other frequented quick seed restaurants have them. Even told Freddy’s a few weeks ago on Twitter to get on it, and they replied that they’re working on it. Well, here it is. A fairly feature-lacking experience. I was hoping for some offers, perhaps a weekly digital coupon like buy 1 get 1, maybe the occasional free small custard with a meal. Nope. You have to spend $200 to get a free meal. By comparison, you can save that $7 in a couple of uses of McDonald’s app. this app, if you’re going to offer an app, make it worth our while.

I love everything about Freddys! The only thing I would improve is the example for receipts. I have now been in multiple times where the cashiers machine isn’t recording points properly or their system isn’t set up yet. So when I go to enter a receipt manually the example is very confusing as I believe it says store number 110 in the small red box and then the big red box says something like 050. Which is it?

I recently got a new phone and Freddys was working fine on my old phone but now it won’t allow me to sign back in using Facebook. Anytime I try to log in or sign in I try to click on login with Facebook button nothing happens. The manager at the store tried to get it to work but nothing fixed it. Even tried deleting Freddys and reinstalling it but nothing seems to work. I had close to 2000 points before and really don’t want to lose them or any purchase I have made since then. Please update as I love Freddy’s and eat there way too often.

This is a nice app but never consistently works. Sometimes I am able to select Freddys and it goes straight to the applications and menu. However, lots of times I click Freddys it stays stuck on the title page where I can’t select anything. Then I am stuck standing at the register waiting to register my points and have to leave without earning any points.

They just launched a loyalty program on Freddys . Now I have to get their cutards & burgers more often.

I’ve basically stopped trying to use Freddys. iPhone X now with iOS 13.1 and the application still fails to open (failed on last two versions of iOS as well). Doesn’t matter what connection type I have, WiFi or Cellular LTE it just doesn’t open. Sits on the home screen and nothing. You’ve really failed with the start of this rewards program.

I’ve missed out on multiple points now on multiple occasions, because every time I go to this app Freddys will not open.
Please fix Freddys as right now it’s currently garbage and useless. Also please add the ability to add points later in the event that this keeps happening.
I have an iPhone 8 so it’s not like I have a dinosaur phone.

Freddy’s is around the corner from us and my kids love getting food and milkshakes from here. I downloaded Freddys last time I was there but I had already ordered and paid, so I was excited when we went back and I could is Freddys and earn some rewards but Freddys opened but would not load. Still can’t get it to work!

Freddys is just stuck on the home screen for me, so I am not able to earn rewards. This needs to be fixed. I’d also like to see an option where you can enter your receipt info to earn rewards after the fact if Freddys is not working or you forget it when you’re there.

Have yet to be able to scan my app when ordering as it takes an incredibly long time to open. I tried, turned airplane mode on and off, opened it and waited 3 minutes not on WiFi, closed out and reopened and waited another 3 minutes while on WiFi and it still wouldn’t open.

Can I scan a receipt with my iPhone that I failed to get scanned at the this app Restaurant?

Just downloaded Freddys a few weeks ago and The two times I have tried to use Freddys to log points, it won’t ever load past the made Freddy’s welcome page. I even tried to delete Freddys and download it again. No luck and so far have Lost $40+ worth points. Super sad days.

Freddys has only worked one time when I have been at this app. The staff is never surprised and almost seem to expect that Freddys won’t work. No way to add points from the receipt other than sending them a screenshot. Makes their rewards program useless.

Freddys never open and when it does you can’t login. Ok well let me request a password change then but then the email never comes to change the password and we are stuck in an endless cycle of it not working. Fat L

Freddy’s is already my go to for a great burger and now I get rewards!!! I’ll take some Custard with that too!!! Fantastic!