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Got my robot in 2019 worked like a dream for years. Loved it cleaned each room as instructed, never disconnected from the wifi went home when it was low on battery, pinged me when maintenance was needed and the voice, it was perfect and the voice was pretty much fluent and soothing. Update comes in late 2021, robot is ramming into everything, getting stuck on nothing, getting lost despite no obstacles, quitting for no reason in one room trying to climb up my chair. removing all the voices, there used to be 8 english, 6 chinese voices, 3 japanese, 4 Spanish, and so much more. Now there’s only one botched english voice that’s gargled and cant even say “cleaning” correctly other voices include only one Spanish option and 9 stupid Chinese versions. My last complaint is why I need a password and account for a vacuum. I only expect it to clean the floor semi decently, and only just recently got over the fact of the stupidity of needing wifi, I wish I could downgrade firmware. Way to ruin something nearly perfect I would give negative stars if i could

Arrived, took out of box, setup, created maps. It worked like a dream. I quickly fell in love with my new favourite item!! Used every day. Then, came firmware update. Disaster. Could no longer use a basic map without unable to find map error, then crashes into everything. I have tried 4 days in a row... it spends an hour crashing, getting lost, can’t even find dock when I’ve had enough and pull out my vacuum and mop. Then, did software update. Now a password on my account. I entered password used during setup... not valid. Tried phone login... not valid.... so not only will the machine not work, the app won’t either. This unit is less than one month old. I want to know how a company could take my dream product and destroy it so fast. Still in gov’t lockdown, so will be taking to an authorised dealer as soon as possible. In the meantime, if you have a working unit, don’t update this app or the firmware unless you cherish a non-working unit.

Lacks 3 critical features 1. When cleaning room by room, being able to “queue” new rooms on the go is a must. 2. Room limit in the map settings (I believe 10) is a joke. My house have more rooms/areas and I can assign them all. 2.1 Separating rooms was very difficult, and tricky. I needed to split certain rooms temporarily to be able to sculpt them to perfection (otherwise it wasn’t working). But I didn’t reflect this into my score since I was able to accomplish it somehow. 3. Liquid level isn’t displayed in the app. Even if it can’t show the liquid level, it should at least show a sign when it’s empty. Response to response: I have the latest model (S7+) and I can’t add rooms while it’s working. Also, it tells me 10 rooms is the max. Nothing in this response is the reality for me. I have the latest app version FYI.