Contact eufy Clean EufyHome Support

by Purplejmb

Eufy engineers please listen. Your mapping app is awful. My new x8 can not map my house. It took 13 times to finally get a map of my house I was exhausted. When I finally got a map to work it worked for a few day then lost the map for some unknown reason. There’s no option to go back and get a previously used map. This is a huge flaw in the programming of this app. I ended up having to remap my house four more times before I got another map to work properly. That map also lasted about two weeks and for some reason when I sent the Robovac out to do a specific room the map got lost and an error message was presented and it returned to the dock.I now have to remap my house for an 18th time which I will not do. I am sending this back in hopes that they can get the app to work because without a functional app this Robovac is completely useless. This is very disappointing because this is a good product that I REALLY wanted to keep but with just a completely terrible app this product is useless!

by Girl_style

The original smart bulb setup was already plagued with issues but I’d figured out a way to work around it by selecting “manual setup” & entering out wifi name n password. The current app update has made this option useless and after being forced to reset our bulbs I can no longer get them connected to our wifi, they just show as an unprotected option in wifi settings. After trying every possible way to get them re-set for 3 days I’m BEYOND frustrated & throwing them all in the trash!

I’ve tried:
•Regular Setup: entering 2.4gHz wifi password, selecting the eufy lumos bulb when instructed too, & going back to app. All it does is come up with a processing circle for a minute and nothing else happens. No connection to bulb, no option to go any further. Nothing.

•Manual setup selection- The update now makes this option useless since it just switches from the app to the wifi settings (where I assume your supposed to select the eufy bulb since there’s no instructions) but once connected to the bulb there’s nothing further to be done. I’ve even gone into the bulb’s wifi info screen & manually entered our IP, DNS, etc info.

I’m on an iPhone XS Max with the latest iOs- if I could go back in time and prevent this app from updating I’d do so in a heart beat. If you ever have to reset your bulbs & connect them to your router/smart home manager like alexa...GOOD LUCK!

by Matthewrigdon

I bought a number of these bulbs some years back. At first, at least they worked and were supported in the app. They could only be controlled by Alexa or Google. They never supported HomeKit. I have requested support for Shortcuts so that you can work around this, Anker obviously has no intention of doing anything but the minimum for Apple users.

As of the latest update, the app can’t run for any period of time without crashing. I have an older model of EufyHome bulb that has a music mode but the app can’t stay running. I get that the bulb I bought is more than two years old and I shouldn’t expect it to continue to work now (really?) but the app has become useless.

I used to think that Anker was a a reputable company, but obviously I need to move on to another another brand that actually supports the Apple community and assign all of these bulbs to the landfill where they belong.