Roborock app not working? crashes or has problems?

Roborock Status


I have a problem with Roborock

Are you having issues? Select the issue you are having below and provide feedback to Roborock.




⚠️ Most reported problems ⚠️

Not working
41.9%

Login
19.4%

Crashes
14.5%

Account
11.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Roborock Problems 😠👌🔥

- Does not support older hardware

- Issues with firmware updates

- Requires a password and account for a vacuum

- Removed many voices after update

- Robot is ramming into everything, getting stuck on nothing, getting lost despite no obstacles, quitting for no reason in one room trying to climb up my chair.

  1 Reported Issues: 😵🆘🛟🚨📢

Frank Conn
2022-06-18

my roborock does not recognize the password. How can I reset it?

Showing 1-1 of 1

Have a Problem with Roborock? Report Issue




Common Roborock Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Beijing Roborock Technology Co., Ltd., developers of Roborock.


Verified email  

Contact e-Mail: [email protected]

Contact e-Mail: [email protected]

Contact e-Mail: [email protected]


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Roborock Website

Privacy Policy: https://files.roborock.com/iot/doc/4adbfb96d56e4d288b47b6058203ee84.html

Developer: Roborock




About this app

- PreciSense: Precision LIDAR navigation for efficient home cleaning. - Sensient: A sensor matrix for safer movement around the home. - ReactiveAI: Artificial intelligence for recognizing and avoiding common home objects.  Draw up to five zones, and clean each zone up to three times, for when you want to tackle more stubborn dirt or just don't need entire rooms cleaned.  The this app app has been designed to give you total control over your this app robot, from home layout to cleaning schedules, cleaning strength, and more.  Watch your robot move through your home, seeing the exact route it's taken and any obstacles it has avoided along the way. -Room specific mopping is available on S6 MaxV and S5 Max only.  After it's first run around your home, your this app robot will show you your floorplan and automatically divide your rooms, unlocking a world of customizations.  Use up to 10 No-Go Zones and 10 Invisible Walls to avoid thick carpets, keep robots away from delicate art, and more—all without a single hardware add-on.  E-mail: service@this app. com (Mainland China), support@this app-eu. com (EU), service@this app. com. au (Australia), support@this app. co. kr (South Korea), support@this app. jp (Japan), support@this app.  Crank up suction for the nursery, use more water on tiled kitchens, and lower suction when you need things quiet. The control is yours.  Save up to four maps in your home and tailor cleaning to match each floor.  Your robot will recognize the floor it's on automatically, so you can simply watch it work.  Once you've set it up the way you want it, you can leave your robot to work.  Set multiple schedules from hourly to daily to weekly, hitting different rooms with each one.  Tailor cleaning to the demands of each room.  You can clean the kitchen after breakfast and even the whole house when everyone's gone out.