Totara app not working? crashes or has problems?

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Last Updated on 2024-10-02 by Totara Learning Inc.

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Common Totara Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Totara app on iOS and Android devices. Solve all Totara app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Totara iPhone Issues and Solutions

Totara iOS app crashes, not working, errors
Totara iOS app network issues
Totara on iOS has black/white screen

Totara Android App Issues and Solutions

Totara has errors/crashing/not working
Totara server network connectivity issues
Totara has black screen

Totara iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Totara app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Totara app crashes or not working on Iphone (iOS):

Close and restart the Totara app on iPhone
Update Totara app to the Latest Version for iOS
Uninstall and reinstall Totara iPhone app
Update your iPhone to the latest iOS version

Fix Totara on iPhone unable to connect to server/internet connection issues::

To resolve Totara network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Totara black/white screen (blank screen) on iPhone:

Follow the Totara iOS app troubleshooting guide Here →

Totara Android App Issues and Solutions

Fix Totara not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Totara app issues:

Force Stop the Totara App
1. On android, goto "Settings" » click Totara app. » click "Force Stop".

Update Totara to the latest version on PlayStore

Clear Totara App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Totara app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Totara.

Fix Totara unable to contact server/ Totara internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Totara » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Totara » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Totara on android.

Solve Totara black/white screens issue on Android:

Follow the Totara android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Totara Learning Inc., developers of Totara.

About this app

If you are a this app user, download Totara to quickly and securely access your courses, programs and certifications, and to complete activities and track your progress. The this app Mobile app is exclusively for this app users wishing to access their learning on their mobile device, giving them more flexibility to access and complete learning anywhere, anytime. Your this app site URL and user credentials are available from your organisation's this app Administration Team.