Back Market - Buy & Sell Reviews

by Justqork

I have used, back market before, so when I was looking to buy a new refurbished MacBook I didn’t hesitate when I saw one That I liked I purchased it for a little more than 500 usd at the time, I thought it was a really good deal. Then a week later the computer arrived. I was so full with joy I ripped the box open, but then I noticed the computer was different than regular Macbooks, so I opened it up and sure enough the Mac book belongs to some company named linkedin it was a working computer already installed with the linkedin software this computer was completely useless to me or to any regular customer, so I contacted back market support immediately and the man on the phone tells me that I must put a complaint with the company through BackMarket practically forcing me to speak with the company that scammed me in order to get my money back and that right there just showed me how little they care for this situation since they didn’t even check the legitimacy of this company or the products that are being sent out and i just can’t even understand how they can call themselves a legitimate seller application when the allow scammers on to there platforms.

by Stillwithoutaphone

The first phone I ordered was as described and a good deal. The second phone didn’t work. Turns out the seller screwed up and sent the wrong phone. No apology or sense of urgency to fix there screw up. So my present was late by a week. But they did sent the correct phone after they received the return. Now on to my 3rd phone and maybe last. I ordered a excellent quality purple iPhone 11. The price was high compared to others, but I needed it quickly. When I received the phone, it had scratches all over screen, it was poor at best. I let the seller know, and they didnt seem concerned. They just asked I return the phone. So I asked when my excellent quality phone should arrive. They said they will give me a refund after they receive the phone and look at it. So now when I look online the phone is relisted for sale at fair quality. It wasn’t there on the day I recieved the crappy phone. So I am with a phone and without my money for over a week. When I shop foranother phone they have a excellent purple iPhone 11 listed for sale. Wierd huh. If you use BackMarket plan on it taking several weeks. That way you have time to get the phone, then have time to get the problems worked out, or your refund, then get the right phone.

by R!CK762

I purchase this 2018 iPad Pro 11 inch in “good”condition. What I received is not what I paid for. As the quality of items states on the back market site, “good” condition items will have light cosmetic scratches on the body but the screen should be clear of any damage. I the item I received has 3 large and deep scuffs in the side of the device which is also slightly bent! The screen also has 3 deep scratches in it one even noticeable when the display is on. When selecting to pay the extra money for a item in better condition I would expect to get what I paid for. Unfortunately I was given an item by back market definition “fair” I will not be buying from this site again. You have lost my business and the business of many others. I will make sure to share my experiences!

by N. Ike

I have used back market before and what is advertised in description was true in the past . However , this time I paid a huge amount of money for this iPhone 12 Pro that states it is fully unlocked and I get the phone it looks amazing and it’s locked.

I’m very disappointed. I have written the seller no response yet . But the bottom line is it should not have sold as fully unlocked if it wasn’t. It’s refurbished and I get that . But the false information makes me not want to use the site anymore . Im going to see what the seller says before im completely done with back market .

There have been positive reviews with the seller so I trusted the company . But now I’m shaky .

by Rc_usmC@08

This was my first time using Back Market and prices are cheap & affordable. Wait till you place an order, i had one purchase so I can not rate on how sellers handle shipping your orders but my the seller of my first purchase didn't coordinate with Back Market and viceversa. The invoice stated that it was a 2-day FedEx delivery which turned out to be 5 days. It clearly states 2-3 Business days only, it was delayed not because of the weather but because the seller took too long sending it. Also FedEx went around the whole state of California to deliver my package. I waited for 3 days for the package to arrive which means I missed 3 days of staying at home & doing more important stuff I needed to get done. No coordination between Seller and this app, no customer service help nor anyone alive for inquiries. Not recommended highly to friends, I might lose my credibility with them.

by You Will Never Catch The Bird

Ordered a 500+$ phone and it came with tons of issues, malware, and packaged badly. I’m then forced to download BackMarket to view my order, then the seller ghosted me. BackMarket is also no help because if the seller hasn’t contacted you, back market won’t speak to you at all through the support options. THAT BEING SAID, the phone got delivered right when it was suppose to, and if you CALL backmarkets number, they’re very helpful, so I’m editing this review.
BackMarket is difficult, no real help, and you’re forced to use it. It does it’s purpose of showing you your package delivery. 3 stars I guess.
The refurbishers are not a guarantee to be quality people, 1 star.
The phone help line is 10/10

by PansAreScary

I have gotten three products off of here: IPhone 7 plus, hp chrome book, and a gaming headset. Each product has had some kind of issue. iPhone 7 Plus was scratched when ordered in perfect condition (they refunded me the difference). Hp chrome book did not connect to wifi at all (they sent a replacement). Gaming headset has mic that cuts in and out (in the process of seeing what I can do).
The customer service is great, I will not deny that. I just wish they could get things right the first time. It feels like they are trying to prove that their customer service is good, when what matters is giving the consumer a worth while product.
Either way the rewards you get shopping with this company (cheap products and saving the environment) are definitely worth the headaches. That’s not to mention the super fast shipping!

by Claudia Galas

Def a legit company. Got my iPhone 11 pro max in the mail, fantastic condition and it looks/works brand freaking new. Already had a screen protector on it which was freaking awesome. Got e-mails from the company about delivery updates, paid for the 2 day shipping and get it in two days, so def very satisfied. However I do see room for improvement. When I opened the FedEx package it did have one layer of bubble wrap over the phone but in a non sealed box which was already half opened. I think investing in better, more protective packing would be smart as I could easily see a phone/device getting damaged by a careless delivery person, accident or not. Weather concerns too as if the packing got wet, the phone definitely would have been as well. And one more thing I think should be included is a SIM card tray injector. Getting the sim card tray to open is tricky for many, luckily I have experience and I know an earring is always the perfect substitute but not many know this and end up damaging the tray trying to force it open. Anyway just some considerate things to consider for better ratings and more satisfied customers :)

by SofiSofritas

I was always fishy and skeptical about shopping online for phones taht aren’t directly from the manufacturer because of scams and catfishes. I stumbled across this app early last year and bought my phone crossing my fingers for the best possible outcome. My experience on the site and the staffs communication was exceptional. Affordable refurbished phones that are practically new and last a long time! Bought my second phone just last night because I was ready for a change! Such a good site, highly recommend

by The1that

At first I was a little skeptical, so when I ordered a Mac mini I was glad to see it was in amazing condition! Even though everything worked great and I was happy with the purchase it ended up not working for what I was going to use it for (which was my mistake not theirs). Anyway as I was returning it the costumer service was great and when I asked they would even do special things like tell me when It got refunded and help me to make sure that everything was correct. Overall its a great shopping experience with a great price!

by Fi_reworks

Other than this website not being an actual scam (I’ve bought several products from here), BackMarket is so pleasant to use because of how optimized it is. Everything is fluid even when I use BackMarket on an iPhone 6 (A 7 year old device!)

Other than BackMarket , buying products and returning them are relatively simple and I’ll be definitely buying more things from here in the future. You can really find good deals on here on various things if you look deep enough.

by Jewles126

I’ve always wanted the plus phone. Ironically for the last 2 1/2 years I actually had the iPhone 11 but never got use to the way it looked and don’t care for any of the newer versions. I wanted a new phone but wanted to downgrade and finally get this one. I just found out about Back Market a couple months back and had I known sooner I would of gotten this phone then! I chose excellent condition and am happy with it, I love it better than my iPhone 11. Light scratches on the back but I did get the black one and have a case on so you can’t even tell.

by Chase S. 🍁

I love it. I’ve seen other reviews saying the customer care is “bad”, but I have ordered from multiple different sellers and only had one product that was not what it seemed to be condition wise, and they were very understanding and did everything to get me the right product, and give me a full refund for the inconvenience. And there’s more than just great customer care, their collection of products for sale is awesome! Would totally recommend this to anyone who wants a great deal on electronics, and good service and information about products.

by Kmart1914

I Intentionally waited for delivery & use so I could give honest feedback; so here it is, 5 stars. Laptop and monitor I ordered were the specifications I choose (out of 3 categories: Fair, Good, Excellent). Online order was convenient, items arrived in reasonable time, and the one item that took longer was tracked, so I knew. Most importantly, both items work like new & at a fraction of cost (repeat that line slowly). Warranty is reasonable and makes buying used products palatable. Lastly, while I’m no tree hugger, I think recycling usable products makes environmental & economic sense.

by TigTheCompilationKing

I’m a frequent flyer with Back Market. I have purchased an  Magic Keyboard, Magic Mouse,  watch 5 and an  watch 6, Airpod Pro’s, an iPhone 11 Pro and just recently a 12 Pro. My nieces and nephew love it too because they get all my old tech lol. I’m a big believer in helping reduce e-waste and giving new life to previously owned tech. With all these products i have purchased, i have never had a bad experience with Back Market. If you are in the market to upgrade or just purchase some slightly new electronic goods, do yourself a favor and make Back Market your first stop. You won’t be sorry.

by J19931234

My personal experience with this site has been great. I bought a good quality device and I would have described it was great because it had minimal evidence of usage. This was a good indicator to me that they have pretty high quality standards. I have now made a second purchase and I am confident that I will be pleased with the quality. If you want the latest tech without the huge price tag this is the place for you. It’s so awesome how they explain how you are literally minimizing your carbon footprint by purchasing a used device. I love the website layout and the overall appearance. They have a costumer for life.

by La Oublieux

It is not user friendly when it comes to resolving issues related to delivery. My package was send to an address I sent a gift before instead of my address which is my billing address. It was so difficult to find someone to discuss this matter because your phone number is very well hidden, and only 8 am to 8 pm. To be able to re route packages from UPS site it’s impossible. I am very disappointed that I have not been able to resolve this despite the hours plying with this website to find someone to help. Extremely upset, I need this key board for work and who knows when I’m getting it.

by Ddddghdrj Drh Serg Dstgxs

I give them a 10/10 so far I just received a iPad Air 2 from them and I’m happy , I got it in fair condition because it was cheaper it was $148 , when I received it I thought there would be scratches but there isn’t any , it works perfectly fine, there’s a really tiny scuff mark on the side but that’s the only thing wrong with it other then that it’s like new , it also came with a charger cord and brick so I’m happy with my purchase, I know a lot of people have had bad experience with this website and I really think it’s not the website but it’s the people that’s selling on the website because for me to choose a fair condition ipad and it comes in excellent condition that’s a blessing but anyways I’ll do a update

by Monte6lack

I was looking to order a phone off of this website before it became a bigger thing and I have to say overall a great experience. They were very friendly and helpful as the purchase was sold by a remanufacturer company which was defective and as I was trying to figure out the refund or exchange policy of a defective product and the seller was being overly quiet and not helpful at all to say the least, and this app helped me out to get my full refund as they are able to read the conversation with the seller and contact them to help you out. Which they did in the matter on a day. I do recommend BackMarket to anyone, and if you have a bad experience with a product or seller overall this app will for sure have other sellers and product to choose from.

by Hdbif CB SS K

I purchased the iPhone XS . I was extremely scared to buy anything from this business because I never heard of them before. I started reading the reviews and got to like 50 of them saying that they loved this seller . I went through pictures . Some had mixed reviews stating that the package didn’t arrive and that the phone ordered was not the phone they received. I just went ahead and and purchased. I purchased on a Tuesday and gotten my shipping information the same day . I clicked on it and it stated that my package was delivered to another address . I got in touch with support and he informed about the situation. I received my phone that Friday !!! No scratches no cracks . The phone powers on , the camera works perfect, the battery was 73% . I can say I will be ordering more items from them !

by Daryinzetastein

I ordered a “GOOD” iPhone X. I got it and instantly my service didn’t work. I went to Apple to get get it checked out and they said the cellular module was broken and there is no way to fix that. So they sold me a phone KNOWING it was broken first off. Second, when I go to get a replacement phone they claim they have no more phones. WHAT? Third, they wanted to send me my refund with 35$ deducted off of it. WHY? That’s just how they make their money I guess? Send out broken phones and take 35$ off the refund. Well they got 350$ out of me. I will not be sending the phone back and will just be letting my daughter use it as an iPod. DONT RECCOMMEND DO NOT WASTE YOUR MONEY

by ShSi87

I purchased a MacBook Pro from this site and the item was supposed to be in excellent condition meaning it would be free of dents and body damage. The item I received had several dents and scratches on the body and the condition would be considered good at this point. Well, there is a price difference between what I paid for and what I received. The seller Koala Stash offered $40 in reimbursement when the price difference is over $100 based on the condition it is in. I’m very disappointed that these sellers are able to bait and switch like this and leave the buyer with merchandise that is not in the condition promised. This is bad for business and I definitely wouldn’t buy from them again considering this.

by SupernovaKay

BackMarket makes buying a used & I should use the word loosely because the way these devices work is incredible you wouldn’t believe they are refurbished. The customer service team is there for you when you need them & I haven’t had the need to use the warranty but I’m told everything checks out there too, smooth easy process & my package came in 2 days instead of the 7 days that it originally stated. Quick delivery overall would definitely recommend!

by Fairygyuu

I was a bit skeptical at first, and so was my mother but after the phone arrived I was more than happy. The phone came with a screen protector on it and a charger, as soon as I plugged my phone on it turned on and it’s been amazing since. The back market team is amazing and I couldn’t praise them more. I’ve already recommended them to almost all of my coworkers looking to save money :) I will definitely be looking on here before I buy any electronics be it a switch or laptop ❤️

by TaeAnnoyed

I was scared to order a laptop from here because I’ve bought several refurbished laptops from several different websites and they seem to get worse. The last 2 MacBooks I’ve purchased were horrible. I was very surprised that my laptop from back market worked perfectly. It had a few scratches but nothing too obvious. I was very surprised and excited that it works as well as it does. This will definitely be my new go to place for electronics.

by Baby J 02032017

This store has given me a perfect price that’s to good to be true for most but is absolutely amazing I got an iPhone 8 Plus in excellent condition and it was excellent there were a few very minor scratches but I can’t notice them with my screen protector on I will be buying from them again they have so many options with so many great prices and great quality don’t overthink it just buy it

by JDCIII

If you’re anything like me and always on the lookout for an apple product with an acer price tag, then follow the wise words of New Orleans historian & philosopher Manny Fresh & Rhodes Scholar Juvenile annnnnnd Back Dat Thang Up to Back Market & bring ya wallet, whip out the PayPal card and drop it like it’s hott.. and pay no mind to the talking pickle, he’s cute at first, by dad joke 37 tho, he becomes a real horses az… _drop it like it’s_hott_drop drop_it like it’s hott

by Jen.Kuby

They had the best price for this phone and a reputable name! I had to request an earlier shipping date from the merchant after the shipping date at checkout out changed, and they delivered in even shorter time than the original! My phone was considered “fair” condition and, so far, there have been no major issues or complaints. Will use again!