Electrify America app not working? crashes or has problems?

Electrify America Status


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⚠️ Most reported problems ⚠️

Not working
27.9%

Login
19.7%

Connection
18.9%

Something else
14.8%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Electrify America Problems 😠👌🔥

• Issues with EV6 charging.

• Issues with Mustang Mach E charging.

• App requires iOS 13, which is not supported on the iPhone 5s.

• Loading indicator on the map lasts for minutes.

• App is incredibly slow to load.

  18 Reported Issues: 😵🆘🛟🚨📢

Walt Klein
2023-12-08

After I completed a charge yesterday, my App crashed & says "Oops! Something unexpected occurred. Please check internet connection..." It now immediately says this when I open the App or when I try to log in. My other apps have internet access. Android phone.

Andy Toledo
2023-04-09

Unable to complete registration . App keeps unloading when I enter my credit card.

Yvonne Kimber
2022-12-19

processing payment image does not go away on my phone preventing me to charge without using my debit card. I have free charging for 2 years but seem to be paying to charge my car every few times I go to a station. Please help

Thiago
2022-11-05

I have the Oops problem. Unexpected error check your connection. Weeks ago and I can't solve it, I've done all the suggested procedures and it doesn't work. It works on any other device except my iphone. I repeat, I already uninstalled, I already reset the network settings, I will already have my iphone 100% and it didn't solve. Where can I do?

Richard Audet
2022-10-29

I have tried at least 15 times to create an EA account. Just paid $13.38 unnecessarily to charge my ID4.

Alicia Menard
2022-10-09

App won’t complete registration, says there is an error submitting my details. Have tried several times, even restarting app.

David Miller
2022-10-01

App. Keeps saying “processing payment,” even though I haven’t charged in a week.

Karen
2022-09-24

This ridiculous "Oops something unexpected ..." message has been popping up for a month at startup. What's going on?

Bill Jenkins
2022-09-23

App does not appear to be connected to internet. Internet connection to other apps is fine. Same error message appears……Oops….

Bill Jenkins
2022-09-23

App does not appear to be connected to internet. Internet connection to other apps is fine. Same error message appears……Oops….

Daniel Levin
2022-09-12

Cant talk with anyone by phone,I recently purchased a Genesis GV 60 and now the app gives me a message”oops something unexpected occurred. Please check your internet connection and try again” my internet connection is fine? Also do I need a new access code for the app.

Kara
2022-09-03

My app does not update current charging session status. I can't check to see if it is at 80% ever bc it just shows the initial data with no updates and a time from when charging started. Other ev apps let you check in so you don't have to guess when to go back to car. Your app has never worked like that for me

PATRICK D RYAN
2022-08-06

The app will not let me complete registration. Says there was an error submitting my details.

Brian M Beardslee
2022-07-12

OOPs will not setup and connect home station to my WIFI, app dumps out, and same thing over and over

Darrell Downs
2022-06-26

The app will not let me complete registration. Says there was an error submitting my details.

Craig Ruggels
2022-05-29

App won't complete initial setup, get to the end to confirm and I get the Oops something unexpected message, I have deleted, reloaded 50 times? over 3 days talked to customer support for 3 hours and they seemed to be baffled as well, sent numerous screen shots .

Brad Jacobs
2022-05-27

Oops something unexpected - message. Can’t charge

Marc Wiercioch
2022-05-26

App is not connecting to the internet. Will not let me log in. I've tried multiple Android devices with fresh installs.

Showing 1-18 of 18

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Developer: Electrify America

E-Mail: [email protected]

Website: 🌍 Visit Electrify Canada Website



About this app

The Electrify America app lets you find a charging station nearby, charge your EV, and manage your charging session. (Level 2 chargers also available at some locations).  Electrify America’s powerful DC fast charging stations support all CCS (SAE Combo) and CHAdeMO-compatible EVs.  Consider our Pass+ plan, which gives you all the benefits above, plus reduced costs for charging. ($4 monthly fee applies.  Charge in as little as 30 minutes on the nation’s largest public DC fast charging network.  Visit a charging station often?  You can also use ElectrifyAmerica to find Electrify America’s Level 2 chargers (with J1772 connectors).