Electrify America app not working? crashes or has problems?

Electrify America Status

Published by on 2024-01-08

Charge in as little as 30 minutes on the nation’s largest public DC fast
charging network. The Electrify America app lets you find a charging station
nearby, charge your EV, and manage your charging session.


I have a problem with Electrify America

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problems reported in the last 24 hours

24 hour clock

Most reported problems


Reported Issues: 18 Comments

By Walt Klein   4 months ago


After I completed a charge yesterday, my App crashed & says "Oops! Something unexpected occurred. Please check internet connection..." It now immediately says this when I open the App or when I try to log in. My other apps have internet access. Android phone.

By Andy Toledo   1 year ago


Unable to complete registration . App keeps unloading when I enter my credit card.

By Yvonne Kimber   1 year ago


processing payment image does not go away on my phone preventing me to charge without using my debit card. I have free charging for 2 years but seem to be paying to charge my car every few times I go to a station. Please help

By Thiago   1 year ago


I have the Oops problem. Unexpected error check your connection. Weeks ago and I can't solve it, I've done all the suggested procedures and it doesn't work. It works on any other device except my iphone. I repeat, I already uninstalled, I already reset the network settings, I will already have my iphone 100% and it didn't solve. Where can I do?

By Richard Audet   1 year ago


I have tried at least 15 times to create an EA account. Just paid $13.38 unnecessarily to charge my ID4.

By Alicia Menard   1 year ago


App won’t complete registration, says there is an error submitting my details. Have tried several times, even restarting app.

By David Miller   1 year ago


App. Keeps saying “processing payment,” even though I haven’t charged in a week.

By Karen   1 year ago


This ridiculous "Oops something unexpected ..." message has been popping up for a month at startup. What's going on?

By Bill jenkins   1 year ago


App does not appear to be connected to internet. Internet connection to other apps is fine. Same error message appears……Oops….

By Bill jenkins   1 year ago


App does not appear to be connected to internet. Internet connection to other apps is fine. Same error message appears……Oops….

By Daniel levin   1 year ago


Cant talk with anyone by phone,I recently purchased a Genesis GV 60 and now the app gives me a message”oops something unexpected occurred. Please check your internet connection and try again” my internet connection is fine? Also do I need a new access code for the app.

By Kara   1 year ago


My app does not update current charging session status. I can't check to see if it is at 80% ever bc it just shows the initial data with no updates and a time from when charging started. Other ev apps let you check in so you don't have to guess when to go back to car. Your app has never worked like that for me

By PATRICK D RYAN   1 year ago


The app will not let me complete registration. Says there was an error submitting my details.

By Brian M Beardslee   1 year ago


OOPs will not setup and connect home station to my WIFI, app dumps out, and same thing over and over

By Darrell Downs   1 year ago


The app will not let me complete registration. Says there was an error submitting my details.

By Craig Ruggels   1 year ago


App won't complete initial setup, get to the end to confirm and I get the Oops something unexpected message, I have deleted, reloaded 50 times? over 3 days talked to customer support for 3 hours and they seemed to be baffled as well, sent numerous screen shots .

By Brad Jacobs   1 year ago


Oops something unexpected - message. Can’t charge

By Marc Wiercioch   1 year ago


App is not connecting to the internet. Will not let me log in. I've tried multiple Android devices with fresh installs.


Common dislikes about Electrify America app

• Issues with EV6 charging.

• Issues with Mustang Mach E charging.

• App requires iOS 13, which is not supported on the iPhone 5s.

• Loading indicator on the map lasts for minutes.

• App is incredibly slow to load.



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Developer: Electrify America, LLC

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Developer: Electrify America, LLC

E-Mail: [email protected]

Website: Visit Electrify America, LLC Website



About this app

The Electrify America app lets you find a charging station nearby, charge your EV, and manage your charging session. (Level 2 chargers also available at some locations).  Electrify America’s powerful DC fast charging stations support all CCS (SAE Combo) and CHAdeMO-compatible EVs.  Consider our Pass+ plan, which gives you all the benefits above, plus reduced costs for charging. ($4 monthly fee applies.  Charge in as little as 30 minutes on the nation’s largest public DC fast charging network.  Visit a charging station often?  You can also use ElectrifyAmerica to find Electrify America’s Level 2 chargers (with J1772 connectors). 



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