Contact Electrify America Support

by Heatingpeanuts

Horrible app and it doesn’t communicate properly with the charging station or customer service. I stopped charging earlier at 60%, unplugged it, and drove away. The app then told me to remove the car within the 10min grace period, which was counting down to zero. Had to pull over to call the customer service. The rep stopped the session on the charging station but cannot stop the countdown on my app. Restarting the app or the phone didn’t help. Now several hours later it’s still counting… not sure if I’ll be able to start a new charging session again, or if they’ll charge me on the “overtime” for the coming days or weeks…

by Gas Cheapskate

I searched for nearby locations. It said none found. I then changed the location to where I knew there was one. It found one just 21 miles away. They need to allow users to indicate distance from home like every other location app.

I see no way to integrate with Apple Maps or Google maps so I can locate stations on my route. I just now took delivery of the Lucid Air. It will search for nearby charging stations, but there is no way to restrict to Electrify America chargers only. This is important to me as I get 3 years of free charging at EA, and I know they have rapid charging for 300 miles of range in 20 minutes.

by Brandon Kipp

Every time I open the app, it requires me to update to iOS 13 in order to use it, which isn’t possible with my iPhone 6 Plus. Think about it: how am I supposed to road trip an electric car using this network when the app doesn’t even work. Can I use a credit card? Yes, but I’m paying for a membership to get a discounted rate. In my entire life, I never would’ve thought that the only limitation with road tripping an electric car is that my phone is too old. You don’t think there are elderly EV owners that want to go places with this network and don’t even have phones? Come on, you can do better.