Contact Electrify America Support

I’ve had my Mustang Mach E for 6 months now and in all that time not once have I been able to just pull up to an Electrify America charger and plug it in and it work properly. Every time at every location I’ve ever been to I’ve had to take it out and plug it back several times. Sometimes as many as 10 times or more. What makes all of this worse is I have to wait for the app to realize that the charge has failed before I can even try again. The app will keep saying “initiating charge” long after I’ve had to unplug because it failed to start charging. This sometimes takes 2 minutes. Having to sit at a charger is already a hassle but to have to wait in between tries just to get the thing to START charging is absolutely ridiculous. EVgo never gives me any problems. I just plug up swipe to pay and it starts charging right away every single time. Electrify America needs to fix its issues ASAP. Once I close the app, I shouldn’t have to see “initiating charge” still on the screen for an additional 2 minutes. I honestly shouldn’t even have to plug it in more than once!

I have been using this app to charge my car for about a year now, and a few days ago I opened it to find that an update was required, which would be fine except that it required iOS 13, which is not supported on the iPhone 5s (or 6/6 Plus for that matter). As a result no one in my family can use the app anymore, and we are forced to use a credit card or call them every time we want to charge (so we can’t check charge progress remotely). This is really disappointing since I have been very pleased with the rapid expansion of the network. I was considering purchasing a membership, but now it would be pointless. Even before the update, the app was incredibly slow to load, so much so that if I plugged in the car before finding the charger in the app it would often time out. Hopefully the incompatibility can be rectified ASAP. It would also be great to have an RFID card and web portal, which would alleviate this inconvenience.

If text size in iOS (Settings>Accessibility>Display & Text Size>Larger Text) is set to anything larger than microscopic — even if Larger Text is switched off — app won’t scale/scroll the screen to show critical buttons, so you’re stuck on that screen with no way to escape short of quitting the app. The only workaround is to reduce Larger Text size just to use the app, then increase it back when done. Even so, when entering text in important fields such as VIN, the field is obscured so it’s impossible to see what you’ve entered, or make corrections without deleting and starting over. There is no ability to set a search radius for nearby chargers, so it’s impossible to know where the nearest one actually is. Did the developer actually even test this app? It’s not ready for prime time and not worth the hassle to figure out. I’ll use EVGo instead.