My SPS app not working? crashes or has problems?

My SPS Status

Last Updated on 2024-10-03 by Select Portfolio Servicing, Inc.

I have a problem with My SPS

Are you having issues? Select the issue you are having below and provide feedback to My SPS.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Summary of My SPS Problems 😠👌🔥

- Technical issues with accepting terms and conditions on login page

- App mandates providing a work phone number, which may not be necessary or desired by users

- Fees for paying through the app

- App requires users to enter information that has already been provided, indicating a need for better integration

- Technical errors prevent some users from being able to use the app at all

Have a Problem with My SPS? Report Issue

Common My SPS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My SPS app on iOS and Android devices. Solve all My SPS app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My SPS iPhone Issues and Solutions

My SPS iOS app crashes, not working, errors
My SPS iOS app network issues
My SPS on iOS has black/white screen

My SPS Android App Issues and Solutions

My SPS has errors/crashing/not working
My SPS server network connectivity issues
My SPS has black screen

My SPS iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My SPS app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My SPS app crashes or not working on Iphone (iOS):

Close and restart the My SPS app on iPhone
Update My SPS app to the Latest Version for iOS
Uninstall and reinstall My SPS iPhone app
Update your iPhone to the latest iOS version

Fix My SPS on iPhone unable to connect to server/internet connection issues::

To resolve My SPS network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My SPS black/white screen (blank screen) on iPhone:

Follow the My SPS iOS app troubleshooting guide Here →

My SPS Android App Issues and Solutions

Fix My SPS not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My SPS app issues:

Force Stop the My SPS App
1. On android, goto "Settings" » click My SPS app. » click "Force Stop".

Update My SPS to the latest version on PlayStore

Clear My SPS App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My SPS app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My SPS.

Fix My SPS unable to contact server/ My SPS internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My SPS » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My SPS » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My SPS on android.

Solve My SPS black/white screens issue on Android:

Follow the My SPS android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Select Portfolio Servicing, Inc., developers of My SPS.

About this app

My SPS mobile app is a fast, secure way to manage your mortgage account 24/7. Make payments, set up and make changes to monthly auto draft, view statements, and review escrow information. *If you have already created a user name and password on spservicing. com, just skip the registration process and login with your online username and password.