Airbase app not working? crashes or has problems?

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Last Updated on 2024-11-01 by Airbase, Inc

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Common Airbase Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Airbase app on iOS and Android devices. Solve all Airbase app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Airbase iPhone Issues and Solutions

Airbase iOS app crashes, not working, errors
Airbase iOS app network issues
Airbase on iOS has black/white screen

Airbase Android App Issues and Solutions

Airbase has errors/crashing/not working
Airbase server network connectivity issues
Airbase has black screen

Airbase iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Airbase app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Airbase app crashes or not working on Iphone (iOS):

Close and restart the Airbase app on iPhone
Update Airbase app to the Latest Version for iOS
Uninstall and reinstall Airbase iPhone app
Update your iPhone to the latest iOS version

Fix Airbase on iPhone unable to connect to server/internet connection issues::

To resolve Airbase network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Airbase black/white screen (blank screen) on iPhone:

Follow the Airbase iOS app troubleshooting guide Here →

Airbase Android App Issues and Solutions

Fix Airbase not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Airbase app issues:

Force Stop the Airbase App
1. On android, goto "Settings" » click Airbase app. » click "Force Stop".

Update Airbase to the latest version on PlayStore

Clear Airbase App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Airbase app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Airbase.

Fix Airbase unable to contact server/ Airbase internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Airbase » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Airbase » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Airbase on android.

Solve Airbase black/white screens issue on Android:

Follow the Airbase android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Airbase, Inc, developers of Airbase.

Verified email ✔✔

E-Mail: support@airbase.io

Website: 🌍 Visit Airbase Website

Privacy Policy: https://dashboard.airbase.io/privacy.html

Developer: Airbase Inc.

About this app

this app is the only spend management platform for small and midsize businesses that brings together comprehensive accounts payable automation, software-enabled corporate card program, and fully automated employee expense reimbursement into one system. It shifts the relationship between employees and the budget by building accountability into fast-paced workflows and supporting ownership of spending — which are especially vital for a distributed workforce. Spend management is a different approach and a new way of thinking about how companies spend money. The this app mobile app will help you manage all your spending from request to approval, wherever you are.