Are you having issues? Select the issue you are having below and provide feedback to My WebID.
- Requires the app to be installed
- Poor connection and difficulty in being heard during calls
- Verification system unable to certify the validity of documents with holograms
- Delay in registration and inability to use video call feature
- Slow customer service response time
- Annoying process using the camera and agent
- Difficulty in identifying oneself with passport via video
- Worst verification system encountered, causing a waste of time.
Complete guide to troubleshoot My WebID app on iOS and Android devices. Solve all My WebID app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at WebID Solutions GmbH, developers of My WebID.
Contact e-Mail: [email protected]
E-Mail: [email protected]
Website: 🌍 Visit My WebID Website
Privacy Policy: https://www.webid-solutions.de/en/privacy-policy/
Developer: WebID Solutions GmbH
With the My WebID app you carry out every identification - with video, online banking, ID card photos, digital identity or eID function - in just a few steps. 1. Download MyWebID 2. The My WebID app only needs authorization for the camera. • Make sure you have a stable internet connection to ensure smooth operation. Your legally valid electronic signature with e-signature is just as easy. Follow the instructions 3. Enter your TAN - done. WiFi is better than mobile data. • The ID document should be clean and undamaged and not covered by your hand.