Fresha Reviews

I opened the account based on some word of mouth advice and it seamed to be easy enough to set up. I ran a few sales threw Fresha and was able to do one withdrawal without incident. But even tho I was using the exact same method and the exact same bank for the next withdrawal nothing happened. That was over a month ago. My account is still active with the same money in the account but will not alllow me to take payments or make a withdrawal. This is the crazy part. I have written customer service about 10 times and still have not gotten a response. The only way to reach them is by email. There is no live chat or phone number!

I have been with this scheduling app since before this app took it over and it WAS FREE until November 2019. They charge 2.19% + .20 EVERY time someone books online , REGARDLESS IF THEY ARE CHECKED OUT OR NOT. So I have had to pay for people booking and cancelling. I have had to double pay for everyone’s appointments through the pandemic . They also charge 20% finding fee when clients “find us through Fresha ” again if they check out or not. So if someone cancels , you still owe this app 2.19% + .20 of a $250 booking that never happen. The worst part is that were giving me “credit” since November. So I hadn’t even seen the fees until the end of the first week my shop opened back up from the pandemic. I had to pay them $232 for 1 week, or I wasn’t able to open my app. Now I have to change my entire booking system. Fresha is not worth hundreds of dollars a week . They took advantage of our industry in a time of need. There is still a ton of manual things you have to do , that I didn’t mind doing if it was free. I highly recommend to NOT GET Fresha!

Today is Wednesday January 31
When I select todays date it says it’s Tuesday Jan 30, however the schedule is for Wednesday. It created a problem for me just now when I went to schedule an appointment for Thursday the 8th of February. The schedule was incorrect and said I wasn’t working the hours I’m supposed to work for the day. As I investigated it is actually Fridays schedule, though it says it’s Thursday. When you click on the appointment it says the correct day so I was able to fix it that way, but having all the dates shifted is a problem. I’ll fix my review when the problem is fixed. I wasn’t able to report it privately as it’s a free app. I’m hoping you’ll see it this way

I used to absolutely love this app, I’ve been with them over 3 years. However, as they get bigger and bigger, their customer service gets worse and worse while fees keep getting higher. Most recently, I was told my bank account was “being verified” and it should only take 2-3 business days. Odd, considering I’ve been with them so long and never changed bank accounts. It’s now a week later, they’re holding nearly $2,400 of my service payouts with zero response from customer service. I am beyond furious and will be switching to another platform.

Combined with their higher processing fees (2.79%), paying for client texts, paying for clients that find you through them (even if they don’t show up to their appointment), there are better systems out there, especially ones with a real customer service phone number to call, not just an email where you’re hoping and praying for a response.

this app is a great app but the fact that you get charged for someone making a new profile and all the information is the same as a profile they have on file. this app will legit ignore you when you reach out for help. It’s as tho they care nothing about you just making sure you get charged for every single booking no matter how they come. It’s more irritating bc they don’t even have the courtesy to reply back to anything regarding their service. To be charged for every single “new client” is a scam honestly. If someone says they find me on Google I still get charged tho this app says it’s only a charge for ones found through the “market”. I rather just play a flat monthly for a service paying $100 plus dollars each month just bc someone found you is ridiculous

Honestly this apps functionality has not actually changed much in years.I can keep track of appointments and sales, it gets the job done.

However the INCESSANT updates that I think no one is asking for drive me insane. Redundant buttons, making certain actions more complicated than before, changing font sizes and look. None of these things have improved my experience in app, in fact they’ve just annoyed me. Why can we not swipe right to go backwards in app ? Why are there two return to date calendar buttons ??
Why are these updates so so bad ?
Maybe contact your actual clients and get feedback before changing things to look like you’re being innovative when in reality you’re just having fun moving things around confusing people after they’ve just gotten accustomed the the previous update.

I’ve been using these guys for 4 years. Up until this last year it’s been amazing. They change Fresha every other month it seems like. And with every update, a feature that used to be free, now you have to pay for. And they don’t notify you! Having appointments booked with card on file, they now charge .20 cents. Even if you don’t charge the card on file for a no show. Text message reminders used to be free. Now you have a monthly limit and can pay for more.. the calendar is all weird now, (so starts their week on a Tuesday?) they are just doing too much and it’s annoying. I’m sure a year from now all the prices with just keep going up and they won’t notify you. Overall, if you disable all the paid for features. You can still get by fine and it’s probably better than 75% of the other scheduling apps available. And .20 cents per appointment and a penny per text isn’t bad. It’s just poor business not to notify us of the changes. And has me concerned for the future if Fresha.

I’ve been using this app for nearly 2 years now and I’ve liked the service up until recently. There seem to be a lot of glitches with trying to pay for blast emails using credits or any number of my debit cards. No matter what card I try or if I try using my this app wallet credits it says my payment cannot be accepted. What gives?
Also, fix you payment processing so I don’t have clients nearly charging back Bcz they see Surge Ventures as the merchant vs. my business name. I’ve written in and get told it has been fixed but then have 3-4 clients who see Surge Ventures again.
Has something changed or new ownership? Seems like things are going downhill when at first they were great.

Tried them all until I heard about this app!
All my clients (even the “mature” ones) say how easy it is to book. I like how there’s no monthly cost but I have the freedom to pay for extra features depending on my business needs. this app has slightly lower CC transaction fees compared to most, as well as diy contracts/forms, card on file, etc.. LOVE!

I would give Fresha a 4.5 only because I wish there was more training/how-to’s when you join .. A lot of it I had to figure out on my own through the help center/faqs

I truly enjoy the this app platform. It has all the bells and whistles you will need as a cosmetologist (or really anything in the beauty field). I am however waiting for them to add the “approve/deny appointment” feature. It’s quite easy to maneuver through and find what you need, not complicated at all. The add-ons prices are reasonable, some are on the higher side and others are really affordable. I picked this app because it’s not really big in my area, I like to stand out and not jump onto something just because it’s the “biggest or hottest” thing.

When we opened our business we came from a salon that had a scheduling system that was really pricey, with having just started our business we couldn’t take on that kind of expense but were used to booking online and on our phones. We downloaded Shedul and decided to give it a try! Two and a half years later we have grown exponentially and are still using and loving it! It is missing a few features we were used to having and a few things we wished it had but overall this app is doing wonders for us, and we would recommend giving it a try before you spend thousands with someone else.

Love Fresha , makes my job easier specially when is time to make appointments and add clients and all of that, but whenever I receive a payment it charges me for something, some fee or anything else. I wanted to move the money to my bank account and the money is never actually deposited to it. I’m losing the money and don’t even have any idea on how to fix the issue. Really wish there were more options and that it doesn’t charge for every single thing like card fee, client fee, this app fee, etc. I really just want to be able to transfer the money to my bank account without it disappearing.

I never write reviews for apps, but this app is exceptional and deserves 5+ STARS! I’m a solo aesthetician and this booking software has changed how I do business.

The amount of free features, robust reports and customization make Fresha a no-brainer. Subscription free, low processing fees and only pay for marketing campaigns if you use them.

Inventory management is a breeze with this app. Online store and forms can be customized for free! And it’s pretty, clients love it and it’s easy to use. No complaints and I’ve tried gloss genius and Square in the past. Very glad I switched!

Not only has using Fresha been a game changer for our business and keeping appointments and clients updated and informed. It also allows accounts to be more organized and bookkeeping to be more efficient .

It’s a great way for our faces to interact with us as well as see what type of services we offer in full detail very grateful for all that this app offers, and all the recognition they give to those that use Fresha !!

This is app is super user friendly and covers every angle of our beauty based business✨

Fresha speaks for itself!! Ive tried others while using this one and my clients love this app just as much as I do! I have a ton of control that other apps charge for. And it is easy to use, well besides the recent update, I am still adjusting to it and it is a bit of a headache when I have a client in front of me and I cannot check out or check prices quickly like before. I am sure i will adjust to the changes. Besides that, I have nothing bad to say about Fresha.

I have used Rosy, vagaro, square, and setmore and this is by far the best one I’ve used for booking, although roast ha more options it’s a paids booking app and I’m sure I’d get the same features if I paid to upgrade my this app, I have used it for 2 years now and I have no complaints! I do wish they had a feature to hold taxes in a seperate account for me from services like square does so I don’t have to compute that myself. But all my clients love it and it’s easy to use for everyone. Also has better credit card fees than others. ❤️

Believe me when I say this, I have tried schedulista, booker, meevo, millennium, booksy, salon iris, salon scheduler, and perhaps several others, but by far Shedul has been hitting the spot. Other booking apps have other really unnecessary features and cost a fortune per month for a salon to run. Shedul has solved every one of my booking needs for $0! I only pay when my customers pay through Fresha . They have built in marketing features, online booking with no-show protection, and an easy-to-use and solid UI. My customers get confirmation texts for their appointments and reminders as well along with thank you messages after checkout. I am one happy user of Shedul. You guys have solved a huge pain point! If you did this for me, I am sure you will be doing this for many others!

I used the Schedulista before and Shedule app I like much more! The customer service works great. I found Fresha , a couple months ago, and suggested this up to most of my friends who used a different app (Milana) or even old-style school notebook. When I didn’t understand a couple of things I got fast answers to my questions, also they updated my account by themselves. Thank you, guys!
Highly recommend to try Fresha, I'm sure you will see my opinion is true.

I have used for about 4-5 years! Have really enjoyed it. Would only add one thing… when blocking time for a lunch, break or vacation… I wish that it would reflect what the provider is blocking the time off for so that the client can see it. For instance, if I am blocking off time for a Doctors Appointment… then if it would show that to a client that is trying to book they will be more informed why the provider is blocking off time. If I put “Vacation” if the client can see this they will know that I am unavailable but also not to reach out to me. They think that my schedule is full at times and the truth is I am out of town or something… so then they call or text asking if I could fit them in… then I have to explain that I am not booked up… I am not available or not in town.

When is the this app payments gonna be available in Jamaica or better yet the North America region??? A lot of business here use the platform but we can’t accept payments especially deposits from our customers if we can’t access the this app payments!! It’s saying coming soon, but when is soon? how long is soon? I need to be able to accept upfront deposits from my customers, especially in these times when persons will book an appointment and don’t show up which can cost my business as well as other persons who would have wanted that time. I want my customers to be able to book their appointments, make deposits, leave reviews all of that on one platform instead of having 2 to 3 different platforms to cater to my customers. Please work on providing this app payments in the North America region better yet Jamaica.