Contact Fresha Support

by Jessa Colon

I have been with this scheduling app since before Fresha took it over and it WAS FREE until November 2019. They charge 2.19% + .20 EVERY time someone books online , REGARDLESS IF THEY ARE CHECKED OUT OR NOT. So I have had to pay for people booking and cancelling. I have had to double pay for everyone’s appointments through the pandemic . They also charge 20% finding fee when clients “find us through the app” again if they check out or not. So if someone cancels , you still owe fresha 2.19% + .20 of a $250 booking that never happen. The worst part is that were giving me “credit” since November. So I hadn’t even seen the fees until the end of the first week my shop opened back up from the pandemic. I had to pay them $232 for 1 week, or I wasn’t able to open my app. Now I have to change my entire booking system. This app is not worth hundreds of dollars a week . They took advantage of our industry in a time of need. There is still a ton of manual things you have to do , that I didn’t mind doing if it was free. I highly recommend to NOT GET THIS APP!

by Megan1229T

I used to absolutely love Fresha, I’ve been with them over 3 years. However, as they get bigger and bigger, their customer service gets worse and worse while fees keep getting higher. Most recently, I was told my bank account was “being verified” and it should only take 2-3 business days. Odd, considering I’ve been with them so long and never changed bank accounts. It’s now a week later, they’re holding nearly $2,400 of my service payouts with zero response from customer service. I am beyond furious and will be switching to another platform.

Combined with their higher processing fees (2.79%), paying for client texts, paying for clients that find you through them (even if they don’t show up to their appointment), there are better systems out there, especially ones with a real customer service phone number to call, not just an email where you’re hoping and praying for a response.

by Period P

FRESHA is a great app but the fact that you get charged for someone making a new profile and all the information is the same as a profile they have on file. Fresha will legit ignore you when you reach out for help. It’s as tho they care nothing about you just making sure you get charged for every single booking no matter how they come. It’s more irritating bc they don’t even have the courtesy to reply back to anything regarding their service. To be charged for every single “new client” is a scam honestly. If someone says they find me on Google I still get charged tho Fresha says it’s only a charge for ones found through the “market”. I rather just play a flat monthly for a service paying $100 plus dollars each month just bc someone found you is ridiculous