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As I drove up, there was very poor organization and very poor directions on where to go first. There were signs everywhere saying COVID-19 testing , So you go to one area and wait for 20 minutes or longer, as somebody helped you they redirect you to the back of the hospital, so after following poorly marked directions, You arrive where other AC employees are supposed to guide and direct but it seemed like they wanted to avoid eye contact and avoid anybody coming into get tested. Nothing was clearly marked, and employees would be chatting for several minutes rather than addressing vehicles, giving or taking tests. I was so unimpressed considering the billions of federal dollars put into making the system efficient. also the online portal is not very efficient either. The whole process of going through everything that is required from your Primary care, to testing, to getting results is duplicating many processes. The whole process is so inefficient, that I see many people not wanting to even get tested, which defeats the reason for testing in the first place. Patients are most contagious during the 4 days that process takes, infecting others. By the time results are gotten most people are out of the contagious stage. What a complete waste of time and effectiveness! Very unimpressed with IHC , top to bottom

I went to the hospitals InstaCare because I was concerned I had pneumonia on top of my COVID-19. Everyone at the InstaCare was great they took my pulse ox and I had it reading of 84 the doctor then sent me to the ER where they proceeded to treat me like an idiot. Again I didn’t go to the ER I was sent there, and all these doctors at the ER could care about was that my pulse ox reading had gone up and I had I’ve been vaccinated. No one told me anything about my chest x-ray or is it if I had pneumonia or I should be concerned about pneumonia or how to help my breathing. I’ve now been home for a day in my lungs sound worse and I still can’t braids like normal. They gave me oxygen and sent me on my way. Again I still don’t know if I have pneumonia or anything wrong with my lungs if things aren’t better within the next couple days my wife and I will be going to another hospital and hopefully they will have better customer care and actually answer my questions and not treat me like an idiot.

I wanted to be tested for RSV and influenza. They told me that they do not have testing for only RSV and influenza rather it also included Covid testing in the same test. I told them I do not consent to be tested for Covid. Their response was well you can take the test or you can leave. I feel that Intermountain is behaving unethically because they force you into a corner to consent to a quad test. Otherwise I leave and drive somewhere else with gas prices doubling in the last few weeks and then pay another co-pay somewhere else. This is unethical behavior forcing somebody to consent to one test that covers all or leave and pay more money to the healthcare system. Intermountain is a tax exempt entity and they are pickpocketing people by forcing them into a corner to make a decision to buy more gas and pay another co-pay to another organization just for one test.