Contact Holiday Rewards Support

I used the old key fob for years, never a single problem. New fancy phone app was SUPPOSED to be just as good (minus getting points for gas purchases). Well, been using the app now for sometime and I’ve racked up 1/10 of the points/credits/etc for the purchases. When I pay and use the app I don’t see the credits going on and ask and IF an employee knows anything about the app(I would be impressed as it seems training was a bit sparse) and the tell me it takes a bit for the credits to show up. And during the next couple of days I forget to check until I go back in and purchase more items (cookies, coffee, fountain drinks, donuts) and are that my credits are still not posted. At least the key fob gave a printout when I accumulated points. How I miss those day’s. And my most recent favorite was a limited .10 cents off gas and the Holiday station near my house raised their rates for that promotional time making it cheaper to drive the extra few miles to another gas station to save money filling up my vehicle.

What’s the point if even having a rewards program if you can’t even use it and track your points spent?! Like the old key fob worked so much better and in Alaska we always had those big honkin rewards coupon for hitting 500 points. I always had the $.25 off per gallon discounts if I went there every morning. It helped out a lot on the old rewards system! Instead you decide to gut that program in exchange for the worlds WORSE rewards program, basically making rewards harder to get, more money, and no way to track how many points you get or don’t get. Your employees dont know what’s up with the new rewards system either other than it’s garbage and they don’t like administering it. So basically of you want to avoid bankruptcy potentially, revert back to the old system where we actually could see our rewards points and have the same programs in place. I loved the old system and remember, THE CUSTOMER IS ALWAYS RIGHT!!! So fix it!

So I go to the local Holiday for gas, I enter my number at the Pump, and as usual I put in $32 worth of gas. (This goes on every three days.) and everything “seems” ok I get my membership sales price for the gas, I print out a receipt for verification, it lists my number AND the .10 cents off for being a member. HOWEVER!! For the last two months I haven’t been collecting point?!?!? I’m seeing on the receipt that I’m G2G but no points!! I should be near 50 by now... but NOTHING!! Not to mention the 200 points I lost when they deleted my previous points using the key fob. This system doesn’t work properly, go back to the old system, give me back my 200 point I EARNED. And when you get this MAJOR bug out of this system, then release it. *Update to the above. So I’ve tried several times entering my Phone Number at the Pump - $32 Put in as usual - NO POINTS!! Several reviews here say go inside the store and scan your barcode like you’re using cash.. TWICE!! *SHOCKER* BOTH TIMES, again... NO POINTS!! In all instances I get a receipt and my account phone number is on the receipt and it EVEN SAYS HOLIDAY REWARDS... only to verify two + days after the transactions I’ve NEVER Received MY POINTS. This system is severely flawed, bring back the key FOB. I’ve stopped filling up at all the Holidays until they fix the rewards system. There are more convenient gas stations I’ll be using til then.