IKEA Reviews

I’ve ordered furniture from here almost A MONTH AGO, set my delivery date, and haven’t heard anything since I bought & ordered my furniture. it’s been a week since my expected delivery date & i have heard NOTHING and everytime I call, I’m either wasting 40+ mins listening to the same three sentences on HOLD waiting for someone to even answer the phone or i hear “well it looks like you order hasn’t been sent out yet,” well yeah.. I KNOW that’s why I’m calling YOU. I was told I would hear from this app in 2-3 days and again, HAVE HEARD NOTHING. In the amount of time it took to read this, I’ve read and edited this review(10 mins on hold as of rn). they finally transferred me to a resolutions department THREE calls ago and after 20 mins of me waiting for someone to answer the phone, when they finally did, they said “Hello” and before i can even say anything, THEY HUNG UP ON ME. I really loved their furniture and couldn’t wait to receive my order, considering i’ve spent $200+ on just a DELIVERY FEE, you would THINK I would have even heard something back, but boy was I wrong. beautiful furniture.. but i wouldn’t know seeing as though, I’ve only seen pictures from IKEA , NOT worth wasting time to even get an answer back, for the to tell you the most OBVIOUS reason you called. unless you have all day LITERALLY and want to listen to the same, three sentence automated hold tone, then THIS IS FOR YOU!!! not happy at all (15 mins now on hold)

IKEA is so confusing and frustrating I literally want to cry. There are no obvious categories you can browse to shops. The home page is just a feed of photos. It’s like they want IKEA to me like a Pinterest feed of inspiration? But I just want to shop! I want to go to office furniture > desks > and then just view every single desk you sell.

An inspiration feed isnt a bad idea but I don’t know why they’ve removed a classic shopping experience. I have once or twice somehow ended up in a product list view in IKEA, but I have no idea how I got there. IKEA is horrible. I am sticking to the website for my this app shopping.

EDIT: I’m leaving my original review but after trying to use IKEA , after I had completely quit IKEA and relaunched it, I saw that the search page allows browsing by categories. I believe there is a bug I must have encountered because previously, my search page only contained a search bar a few suggested search terms. This is frustrating when there is no other way to get to the categories for shopping.

So in one world to describe IKEA it would be ‘why’. Why can’t you search for key words and find something (note to this app, but not everyone or even some people know what crafty names you associate with your products). You took away the ability to even search a receipt or locate a receipt which means I couldn’t not return something because EVEN WITH the credit card that I used your associate still said they couldn’t return it. Why not take it back? I mean it says this app right on the front of the unopened package….does anyone ELSE sell this app brand? Finally the searching for a receipt even in the old system entirely SUCKED. So using a crystal ball, you have to try to remember when you purchased what and then one by one go thru a receipt. If you want to see a PERFECT customer experience, go to the REI site and become a customer. Search receipts by date, with pictures, with EASY search.

Not sure if this is new, but the upgraded website is a tremendous downgrade for customers.

Lastly- you make IKEA so NOT intuitive, that I simply stop trying to buy stuff. I have found items I want, not in stock in my store, but somewhere else in the country. Can you easily order it? Not at all. Could never figure it out. Simply put, you lost a number of sales from me because of this.

I tried to register an account. The password field would not let me paste a secure password from 1password. Then I tried using 1Password to auto fill a 25 character random password. That failed validation saying it must be over 8 characters. That blocked me from proceeding. I then deleted 8 characters from the password and that cleared the validation (whoever coded this piece of crap is counting keystrokes, not the number of characters in the field). Then I tried to save and got the wonderfully helpful error message “one of your fields have failed validation”. There is no indicator of which field is the problem. I double checked each field, all correct. Still get the error whenever I try to save. Then I unchecked the box saying I wanted to join the family discount club which removed half the fields from the registration form. I tried to save and this time get an error saying that my account already exists! When I tried to login, still get an error.

This is such amateurish garbage. Deleting. Don’t trust IKEA.

Your inventory is not up to date. I’ve been looking for a specific item and the location said it had 4 in stock, the customer service rep I spoke to confirmed this with me as well. I drove 45 minutes to the store location in south Philadelphia because the items could not be delivered to my home. I was there at opening and the first one in the door. There were zero on the shelf. The customer service person in store told me the that system doesn’t always update from the day before. 24 hours later, it still says there is 4 in the store. The customer service person in the store told me “maybe” more would be delivered this weekend but the dates are never accurate and I can not put the item on hold. How ridiculous is this?! I should just keep driving 45 mins each way to hope my item will be there and the system isn’t correct and neither is IKEA . I’m so angry and disappointed in this app and I am a long time customer. If I didn’t need this item for my daughter’s dance routine I would never buy this from your store.

First of all it doesn’t work in landscape! I use an iPad Pro! Too big for an app that only works in portrait! And keeping it upright while searching is terrible. I also cannot find the area to make an in-store shopping list , which is my favorite feature or was rather. I clicked and clicked to find the categories so I could just browse and only found categories by room. I quit searching out of frustration and went back 2 hours later and IKEA opened to a different area. No idea how that happened or how to get there again in the future. So far the new app is a big disappointment and my hands hurt from holding a 12” iPad upright! So far- not a fan!

Ok REALLY hate IKEA! I click on a coffee table-Lack. Wanted to see the size.. clicked on product size, nothing. Clicked on more information.. still nothing. Clicked on good to know and FINALLY got the dimensions with no pictures! IKEA stinks. I a, praying that the website is still working. Two thumbs down!!

The updated app makes you sit through a couple seconds of slide show before you can use IKEA (can’t find a way to skip it), which is a useless waste of time.

Also, it hasn’t solved a fundamental problem with this app’s app and website from forever: it’s hard to find individual pieces and their prices. Where most sites show you an item and suggest other parts of the same collection or things that work well together, many (most?) of the products you look at on this app are shown as packages of multiple pieces and it’s unclear how to unpackage them if you don’t want the configuration shown. It’s also hard to figure out which pieces come together and which are attachments/sold separately. I find this REALLY annoying and difficult to navigate.

I do less shopping at this app because IKEA makes it harder to plan ahead and figure out whether they have something that will work for me.

IKEA, although aesthetically pleasing is less useful than it was before. There are less categories to help you pinpoint what you’re looking for. You just end up looking at a bunch of pretty pictures of environments without finding what you need. This makes creating a shopping list more difficult. IKEA should be able to let you add something to the list even if it’s currently out of stock. What is out of stock should be able to be moved to a list for the future and you should be able to be alerted when something comes back in. Also people use their iPads to shop and they shop in the landscape orientation. Nobody wants to take their device out of its keyboard case to be able to use it. Bad UI, not intuitive at all. I think they used paid reviewers or their own employees, I can’t believe anyone would give IKEA a positive review. Nice app if you feel like daydreaming but impractical and less useful.

IKEA works pretty smoothly, but it oftentimes takes a very long time to find what you’re looking for. For example, I was trying to find a simple desk and could only filter the results through “tables and desks”—which included literally everything that this app offers in both those categories. Sifting through hundreds of results relating to kitchens, patio furniture, etc. was frustrating. On top of that, sizes can only be filtered by “small, medium or large”. Totally arbitrary and useless if you don’t know what actual dimensions those cover. Why can’t I filter by actual measurements like every other retailer has? And finally, there’s no way to filter the search by showing in-stock items at your local store. This is the worst one by far, especially since this app is having supply issues. Please add these features that have been common in almost every other retailer’s apps for years now.

I'm having trouble understanding basic things like whether this comforter cover comes in a different size, or what it terms are included in a "decorative combination" (does it include the table? The vase? The couch and wall??) I’m seeing some big changes in ecommerce terms (favorites lists) BUT IKEA also MAKES you choose a list, like, I have one list, just do the thing. I'm not a big list maker, but I didn’t think that favorites go on lists? I see ♥️ as a separate type of list, not a *shopping* list, and expect a different interaction to add to a list. Idk I’m confused by a lot of small things, so much so that I'd prefer to shop on dot com but I hope they didn’t cascade IKEA 's interaction design to the web because I like this app, but I’m not braving covid to shop there.

Almost all of this could be fixed by testing IKEA with like ten people.

I was trying to find a way to file a grievance that I had with this app, but could not. I wanted to send an email, but the only option for emailing was for order cancellation. I however wanted to email to complain about the lack of product at the this app store near me. Now I know Covid has really put a strain on resources lately and I do take that into consideration. However, I specifically drove to this app, which is about 45 minutes away from my home, to purchase two Trofast shelving units for our play area. I checked on IKEA and the supply level was low so I headed there quickly. Once I arrived, I went to the bay where the shelving unit would have been located only to find a “temporarily out of stock” notice. When I inquired about the item I was told that there must have been an inventory discrepancy. I was very upset since I had just driven all that way for one specific item. I would appreciate if IKEA designers would change the “low stock” indicator to “low stock, please call to ensure product availability” so that people like myself do not drive far and make arrangements for someone to watch their children only to be met with no stock in the store.

I am used to using my iPad Pro 12.9 no on landscape mode. IKEA while good in portrait mode it will not switch to landscape mode. Please update IKEA to include landscape mode!

Also the search by nearest store could be better. Not sure if theres a way to show available products only in store on IKEA . I keep having to go back and forward with checking product availability between stores. The whole delivery has never worked for me I keep getting errors all the time. Also the pick up option is never an option for me and there is an this app about 15min away from me. Not sure what going on with that. Other than that IKEA is great for just viewing what this app has to offer. If you’re looking for product availability it would be best to call the store or go find out yourself.

I think I have the last this app app one 1 star. This one is slightly better. There are still hilarious quirks though. For example, it won’t let me change preferred store. It pretends like it captured the change but then still shows the old store. The other thing - to click and collect, I have selected a store in IL which shows there is 1 of my selected item in stock - but it gives me 2 east coast stores to pick it up and not the selected store that shows inventory. Like I’m going to drive 900 miles one way for an $89 chair. IKEA needs to be fully tested again by a group of shoppers who actually wants to buy things. Lots of examples like this. But I will say- so far seems much improved over the last one where even the search engine part of IKEA was garbage.

I have spent hours trying to find an item that I need only to discover nearly all items to be out of stock. It seems like nearly everything is out of stock at all times. For two years I’ve been watching the site for a few different items and everything remains out of stock with no alternatives available. It wouldn’t be as annoying if I could limit search results to items in stock at my store, but instead I have to sift through hundreds of out of stock items to find maybe one item in stock. It’s really discouraging. I usually end up settling with other retailers just to avoid the daunting task of finding something actually in stock within the sea of items that are unavailable.

So far I’ve had no problems with the this app app. It’s simple, intuitive and comprehensive. As I was using it yesterday to pick out furniture for my new apartment, I kept thinking, “Well this is working okay, but it’d be better if they had (x) feature”, and every time I’d find that sure enough it was. IKEA does everything it’s supposed to, everything you want it to, everything you could realistically expect it to, and then some.

My only critique, and the reason I gave 4 stars out of 5, is that it can be a little bit laggy and unresponsive. Specifically when adding items to your list or cart, IKEA has to kinda think about it for a couple seconds. But this isn’t a huge deal. It doesn’t freeze or crash, it just takes a few seconds from when you tell it to add an item to a list for it to actually do it.

I love being able to browse the inspiration pictures they have and have been happy with the shopping lists. I have a couple of wishlist items for IKEA that keep it from being five stars: it would be nice to have an offline option for the shopping list since I often have trouble finding service in-store and have trouble logging into the wifi because it’s difficult to find my family member number; I’d love a better way to browse through curated categories of items instead of doing a search or looking through the catalog images; I feel like the search algorithm could be improved, the results when you’re looking at categories aren’t always very accurate or show too many variations of a single product line and max out at a certain number of results so you can’t see everything; and finally, it would be great if there were an easier way to look through and plan the more customizable products like shelving units, desks and pegboards.

Hi - I appreciate that you’ve come a long way on your apps, but right now the display from search doesn’t show all options. I typed axstad drawer front (Which was actually a prepopulated option) and was only given a single option for axstad doors, not drawer fronts. The other results gave me combinations of boxes, multiple types of drawer fronts and other products that I don’t need. On the browser site, I found similar issues. I’d like to see an option for all drawer fronts, then click through with the ability to filter by size, color, etc. I think it’s great that you offer a selection of pre-formatted options (eg, two drawers, a base) so people are more likely to look at it as a unit, but I just need a drawer front. They shouldn’t be so buried. (Also - are kitchen drawer/door fronts able to be used on Besta? They should, if they’re not.) I’d also like to know from IKEA when products are anticipated back in stock and to get a notification when they arrive (and be able to designate more than one store - I live within an hour of 3). Thanks and stay safe!

accessibility could be better, for a mobile app with an inventory as expansive as this app I would like a better shopping experience, although it isn’t *terrible*. I just expect more.

clicking on a category should allow me a link to the item category cover, just went to buy a small table and was over it by the time I realized I would have to use the search function to find that table after backing out of the category
it’s a small thing so imma still give you 5*
on another note, a wide 1 month delivery window is kinda annoying to deal with. it’s a panny so I understand long delivery times, but a 1 month window that updates the day of random delivery isn’t ideal especially if i’m ordering quite a bit.

Going to the this app store here in Tampa is always a fun half-day outing. We love the drive across the bay, although more often we simply take the route over land to get there faster. Then we stroll leisurely through one floor of the store before having lunch in the cafeteria. We always pick up many items we first saw on IKEA , but end the excursion in the warehouse aisles to pick up another piece of furniture we priced through IKEA . IKEA is a great convenience because it will tell you if the item you want is not in stock and that saves you a trip. And I often compare this app with a couple of other venues, all via apps before deciding where I buy a specific item, but inevitably it’s at this app because I love the style and price.

this app has something different. Starting with for me it is esthetically pleasant to the eye, always organized, functional store layout. There is always something unique that you might not have thought off. One of the things I love the most is the show room, they help think outside the box. From the kitchen to the patio, from the bedrooms to bathrooms or living areas, there are an infinite type if accessories and decor from different styles you can choose from. The prices are affordable for the most part. If you are like me, budget conscious and you are looking for a more minimalist and modern style, this app is your place.

We were waiting for so long. Great experience.

Very user friendly and awesome graphics, love it!!