Contact IKEA Support

by Mija Tafv

I’ve ordered furniture from here almost A MONTH AGO, set my delivery date, and haven’t heard anything since I bought & ordered my furniture. it’s been a week since my expected delivery date & i have heard NOTHING and everytime I call, I’m either wasting 40+ mins listening to the same three sentences on HOLD waiting for someone to even answer the phone or i hear “well it looks like you order hasn’t been sent out yet,” well yeah.. I KNOW that’s why I’m calling YOU. I was told I would hear from IKEA in 2-3 days and again, HAVE HEARD NOTHING. In the amount of time it took to read this, I’ve read and edited this review(10 mins on hold as of rn). they finally transferred me to a resolutions department THREE calls ago and after 20 mins of me waiting for someone to answer the phone, when they finally did, they said “Hello” and before i can even say anything, THEY HUNG UP ON ME. I really loved their furniture and couldn’t wait to receive my order, considering i’ve spent $200+ on just a DELIVERY FEE, you would THINK I would have even heard something back, but boy was I wrong. beautiful furniture.. but i wouldn’t know seeing as though, I’ve only seen pictures from the app, NOT worth wasting time to even get an answer back, for the to tell you the most OBVIOUS reason you called. unless you have all day LITERALLY and want to listen to the same, three sentence automated hold tone, then THIS IS FOR YOU!!! not happy at all (15 mins now on hold)

by Jfa;;jlksfa;jifa

So in one world to describe this app it would be ‘why’. Why can’t you search for key words and find something (note to IKEA, but not everyone or even some people know what crafty names you associate with your products). You took away the ability to even search a receipt or locate a receipt which means I couldn’t not return something because EVEN WITH the credit card that I used your associate still said they couldn’t return it. Why not take it back? I mean it says IKEA right on the front of the unopened package….does anyone ELSE sell IKEA brand? Finally the searching for a receipt even in the old system entirely SUCKED. So using a crystal ball, you have to try to remember when you purchased what and then one by one go thru a receipt. If you want to see a PERFECT customer experience, go to the REI site and become a customer. Search receipts by date, with pictures, with EASY search.

Not sure if this is new, but the upgraded website is a tremendous downgrade for customers.

Lastly- you make the app so NOT intuitive, that I simply stop trying to buy stuff. I have found items I want, not in stock in my store, but somewhere else in the country. Can you easily order it? Not at all. Could never figure it out. Simply put, you lost a number of sales from me because of this.

by P.J. Young

This app is so confusing and frustrating I literally want to cry. There are no obvious categories you can browse to shops. The home page is just a feed of photos. It’s like they want the app to me like a Pinterest feed of inspiration? But I just want to shop! I want to go to office furniture > desks > and then just view every single desk you sell.

An inspiration feed isnt a bad idea but I don’t know why they’ve removed a classic shopping experience. I have once or twice somehow ended up in a product list view in this app, but I have no idea how I got there. This app is horrible. I am sticking to the website for my ikea shopping.

EDIT: I’m leaving my original review but after trying to use the app, after I had completely quit the app and relaunched it, I saw that the search page allows browsing by categories. I believe there is a bug I must have encountered because previously, my search page only contained a search bar a few suggested search terms. This is frustrating when there is no other way to get to the categories for shopping.