Hanna app not working? crashes or has problems?

Hanna Status

Published by Hannaford Bros Co., LLC on 2023-11-06

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Common dislikes about Hanna app

- Inaccurate estimated time for prescriptions that are not regularly stocked

- Nickname requirement for leaving a review can be annoying

Have a Problem with Hannaford Rx? Report Issue

Common Hanna Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Hanna app on iOS and Android devices. Solve all Hanna app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Hanna iPhone Issues and Solutions

Hanna iOS app crashes, not working, errors
Hanna iOS app network issues
Hanna on iOS has black/white screen

Hanna Android App Issues and Solutions

Hanna has errors/crashing/not working
Hanna server network connectivity issues
Hanna has black screen

Hanna iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Hanna app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Hanna app crashes or not working on Iphone (iOS):

Close and restart the Hanna app on iPhone
Update Hanna app to the Latest Version for iOS
Uninstall and reinstall Hanna iPhone app
Update your iPhone to the latest iOS version

Fix Hanna on iPhone unable to connect to server/internet connection issues::

To resolve Hanna network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Hanna black/white screen (blank screen) on iPhone:

Follow the Hanna iOS app troubleshooting guide Here →

Hanna Android App Issues and Solutions

Fix Hanna not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Hanna app issues:

Force Stop the Hanna App
1. On android, goto "Settings" » click Hanna app. » click "Force Stop".

Update Hanna to the latest version on PlayStore

Clear Hanna App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Hanna app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Hanna.

Fix Hanna unable to contact server/ Hanna internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Hanna » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Hanna » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Hanna on android.

Solve Hanna black/white screens issue on Android:

Follow the Hanna android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hannaford Bros Co., LLC, developers of Hanna.

100% Contact Match

Developer: Hannaford Bros Co, LLC

E-Mail: [email protected]

Website: Visit Hanna Website

100% Contact Match

Developer: Hannaford Bros Co, LLC

E-Mail: [email protected]

Website: Visit Hannaford Bros Co, LLC Website

About this app

The Hannaford RX App helps you manage your prescriptions at the Hannaford Pharmacy – Anywhere, anytime.