Hannaford Rx Reviews

So far I haven’t had any issues with the Hannaford Pharmacy app, but I do have a couple of suggestions for improvement.

1) There should be a way to archive past prescriptions from appearing in your list of medications. This would be particularly helpful for someone who has taken different dosages over time of the same medication so as not to inadvertently select the correct medication but incorrect dosage for refill. I also find it just distracting to scroll through ones I no longer use.
2) In using the scan label feature for refill, when you get to the “confirm refill” page, it doesn’t say the name of the medication, just the rx#. I would have liked to be able to confirm specifically what I was refilling.

It’s so nice being able to refill on Hanna as well as see the provider is being contacted if needed. But it’s misleading when it shows it as “prescription filled”. A few times I’ve intentionally driven to the store to get it, and it’s not filled.
Also-I wish we could add family members even without a current prescription in hand. This would be great for those times when you have a sick child and you don’t/ can’t head to the store to check. Or keep calling unnecessarily as the pharmacists are busy as it is.
Finally, I wish we could delete prescriptions we don’t need anymore.

I love Hanna and the idea of an app. HOWEVER, I always have items that list as due for refill that I no longer take (often were one time prescriptions, OR were old lower dosages) that NEITHER me nor my Pharmacist can get rid of. I as the patient know better than anyone what meds I take and I should be able to either delete or hide those prescriptions that I don’t take anymore. Otherwise in its current state, it just makes it confusing for the patient, which is the complete opposite of what the intent of Hanna is. Come on Hannaford, you’re 90% there...cross the finish line and FIX Hanna !

If I’m being honest it’s average. I haven’t run into any issues yet but this is an app it’s bound to have problems at some point. As far as service my refills have always been processed but with no more or less efficiency than I would get if I called and used the automated system or called and spoke with a person. Other than that Hanna doesn’t have a interface for “customer service” so as I stated it’s average. Don’t change it don’t upgrade unless you have too it does what it’s suppose to and works fine.

Always receive excellent customer service at the 290 North Main St pharmacy at every level. Whether by phone or in person they are all great. Always go over and above if you have any questions or need additional assistance with insurance or doctor’s instructions, etc.
I have been a customer since the pharmacy opened it’s doors and I have and will continue to recommend their services to others. 😊

The Delmar Hannaford Pharmacy staff always go the extra mile to provide outstanding customer service and satisfaction. When a major pharmacy chain couldn’t (or wouldn’t) order a prescribed medication I needed, the Delmar Hannaford Pharmacy immediately obtained it for me and always keeps it in stock. When my insurance company made it difficult to pre-approve prescriptions, the Delmar Hannaford Pharmacy persisted until I received the medication I needed.

Hanna is easy to use for refilling prescriptions. I love being able to just scan the label because I know the information is correct. It also has an unexpected benefit. One day I was at a doc appointment and realized I forgot my list of medications. I had the idea to open Hanna and look to see my prescription history. Everything I needed was right there!

Just scan and its set, if you getting something that your pharmacy doesn't keep stocked then the day it will be ready may be inaccurate but if you ask them how long it takes @ the counter to come in you can plan fairly easily. I used to have to call and this is much easier 🙌🏼 really glad they made an app 🤗

I refilled two prescriptions through your app and it was super easy and quick. I’ve also used your phone for refills in the past and that works very well also. And a big thank you for having curbside pick up. What is annoying is having to enter a nickname to do this review and it having to be different from any other.

Hanna is so nice and easy to use, I really wish I would’ve tried it sooner. I’m terrible at refilling my prescriptions and I always run out before I remember to refill them. So this morning while taking a certain medication I realized I was a little low went right to Hanna and put it in the queue to be refilled. Thanks Hanniford!

Love the pharmacy app and auto-refill. It makes my life so much easier to take several different monthly prescriptions. I have a hard enough time keeping everything else in order—one less thing on my plate. Also, the scan to refill makes regular refills super quick and easy.

Love the pharmacy and app. I have used other pharmacy apps in the past and although they have looked more user friendly they are not. I would rather have a more utilitarian look on an app that works great than an eye pleasing app that doesn’t work half the time. They are more concerned with providing great care than an eye pleasing app. Great job!

I needed to transfer a prescription to another store as i had gone out of town for the weekend. I haven’t gotten this prescription before so i couldn’t scan the number . Everytime i went to the history screen to get the RX number and then had to return to the personal info screen all my previous entries were gone and i had to start all over and then i forgot the RX number etc.....

I love Hanna. I would typically forget to refill my prescriptions because I had always been meaning to call, but the time would slip away for me. This way, I can literally just scan my prescriptions right after I finish taking them in the morning. It’s super helpful and very easy to use :-)

I’m happy Hanafford has an app now. This was the only reason I used to use Walgreens. It is much more convenient and my Rx’s are now ready when they claim to be. Everytime I called in an Rx, as soon as I got the txt saying my Rx was ready, nearly everytime my mother went to pick up, they would never be ready. ++

Hanna supposedly lists all prescriptions that are due to be refilled. I used it for months, carefully checking to be sure it caught 100% of prescriptions due to be refilled then began to rely on Hanna to remind me. Big mistake! I took the last pill of an important med and Hanna STILL didn’t have it on the list ready to request a refill. When I manually entered it for refill it went in with no error, so the data was in the system but Hanna just didn’t work right. I’m back to manually watching my med refill needs and calling them in.

I cannot say enough about the strides they have taken to accommodate people through this virus. Being able to have a script delivered out to my car is extremely accommodating for me and hope it continues through the bad weather. The customer definitely comes first.

Love that I/we can do our grocery shopping and pick up prescriptions all in the same store/building! That, I might add, is always clean; with friendly staff, and cool in the summer and warm in the winter.
It is soooo convenient, especially when one has mobility issues.
Keep up the good work! Thank you!
T. Dobert

The pharmacists at Hannaford are some of the nicest, helpful, and courteous people I have met. I have used other pharmacies before and to them you are just a number. At hannaford they treat you like a human and will go out of their way to make sure you are satisfied with their services.

Signed up 4 years ago. I cannot get the right combination of all those fields to reset the password. Calling Hannaford customer care has been incredibly frustrating with the first one sending to the pharmacy! Second one tried to say the same thing, then tried to help. They are simply not set up for app support at all. I’m disabled. I need to know when my important meds are ready without going to the store. I am also an experienced web and app designer. This stinks!

Very easy to use, see all my meds, and pick what I need.

It would be great if it was correct when it says your RX is ready and they actually have it done for you. Or at least have some in stock

Easy as pie.