Contact Polestar Support
Company Name: Polestar
About: Control your car
Use the app to control in-car climate, door locks, locate your
car, see battery and charging status, and keep track of software
installations.
Manage your car
Get an in-depth overview of your car.
Polestar Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Polestar
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Polestar Website
Privacy Policy: https://www.polestar.com/uk/legal/privacy/privacy-policy/
Developer: Polestar Performance AB
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3 Most reported problems 😔💔
Unreliable
by PS2AT
Needs more features compared to other car apps and catch up to competition. The app is unreliable - it disconnects and you have to force close it all the time for features like remote climate control and unlock/lock features to work properly. My biggest issue driving the 1 star review is the digital key and it’s poor reliability in several situations when there’s no access to data coverage (i.e. when parked in an underground garage), often leaving you locked out of your car and having to Uber home to get the physical key. Force closing the app in these circumstances does not always work. The way other car manufacturers (BMW, Rivian) have done their digital key offering via Apple Wallet is by far the way to go and much more reliable, even Hyundai provides this on their new cars and it’s not a luxury car company like Polestar is trying to be. I hope they carve this feature out of this app and leave it for more basic stuff.
Still terrible
by Davebie
I have been using this app for over a year with little if any improvements. Constantly struggles to sync data with my PS2 and is spotty at functioning as a key. Remote climate control was a feature I was excited about and one of the selling points of the car but it usually does not work or takes forever to sync data so I can remote start the a/c. Painful and very annoying. It’s been a good car but will likely not re-lease this brand because of software and phone app limitations.
Journey Log
by An Expensive Flashlight
1. Apps is very laggy & required multiple refresh to retrieve the data. It used to be better.
2. Can we please have the distance with at least 1 decimal point (round up at whole number is not useful)?
3. Can we please have the map back(was there in previous version) which indicate the start & end location?
4. Apps not able to provide accurate location of the start and end location. Where is the Apps getting the GPS reading from?
Have a Problem with Polestar? Report Issue
Why should I report an Issue with Polestar?
- Pulling issues faced by users like you is a good way to draw attention of Polestar to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Polestar customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Polestar.
