Contact Lulus Support

by 061211

When you add items to your cart and go to check out it will say a higher price subtotal. For example, I added a shirt that was $36, when I went to check out the total price was $65. I tried deleting and re adding the shirt to my cart, closing the app, updating the app, no matter what the subtotal was always $65 even though the shirt, even in my cart, said $36. I gave up on getting the shirt after reporting the issue and not hearing back. I tried getting two more items and it was the same thing. I’m not sure if they are aware of this and trying to see if people will not notice that they are charging way more than the listed price, or if it’s a problem they are unaware of. I know this has been going on for over a week so I wonder how many people are not paying attention to the sub total and not realizing they are paying double the price than what is listed for some items.

by Lizmyster1

I think it’s definitely up there. I love lulus and have been waiting for an app to shop on it for forever. I just saw they finally had one and downloaded it - it glitched instantly. I went to one of my “loved” items to see it again and the page has all the sizing/color options and Love button jumbled on top of one another. It’s been freezing constantly even after restarting the app. I’ve had it for one day and have had the hardest time getting it to stay open and not crash within 5 minutes - this app is full of bugs!

by Katbaus

This app even when it’s the only one open on my phone, makes my shopping experience less than ideal. It is extremely slow after browsing for 3 minutes or more, and makes the back top section of my phone overheat, even too hot to touch! Even if I get to the point of checkout, the prices don’t adjust when items are removed from my cart. I love Lulus, and hope this gets resolved soon.