Contact Torrid Support

by Valerodr

I waited a long time to rate in hopes that this app would get better but I guess I better not hold my breath!!! My biggest issue with this app is the “manage your credit card” section, page won’t remember my login info, when I manually input my info and try to log in, I can’t, I get an unsecure connection message. Thought maybe it was my phone but spent about an hour with apple trying to figure it out they finally stated it wasn’t my phone, which I have to agree this is the only app that gives me this message. But back to my complaint, so I can’t use the app to check my account have to use the internet. App rewards info doesn’t match online account, VIP member but i order through the app I have to pay shipping, called customer service they told me I had to go online. When looking at clothes it would be nice to look at an item go back and pick up where I left off but no, you go back and it takes you all the way to the top and I then you have to scroll until you find the last item you looked at and hope you didn’t pass it. This app almost feels useless, if I have to go online anyways, what’s the point in having it taking up space on my phone? 🤷🏻‍♀️👎🏼

by Jenn_Berry

I used the app back in November or December of last year, and maybe at the beginning of 2020. I got on today to look around and the app is new (okay whatever apps change). The new app is TERRIBLE. You have a very limited path to find what you are looking for, and that makes it so much harder especially if you are browsing. It took me several minutes to realize there probably isn’t a way to look at a list of favorites, as I assumed clicking on the heart on an item would save it to a list of favorites. Nothing is clear, I had to tap on all options trying to guess where I could see my rewards, and the app seemed to malfunction in regards to me being signed in. First it said I was, then said I wasn’t and prompted me to log in, then after logging in successfully it prompted me again to log in... Love the store, hate this version of the app. Confusing, limited, missing options and features

by Justminick

There’s no unifying organization to this app. No account page (that I can find... which means if it exists, it’s too hidden). I want to be able to view my points easier - I can never find them. I also can never locate my orders without just going to my email and clicking a link and going into safari. I also want better recommendations from the clothes I am currently viewing - they’re usually something totally different and not what I would like at all. I also want a “loves” page where the pieces I liked go, and a way to request an update if an item I like comes back in stock in my size. I want to be able to view the outfit on several different models, which I think I recall was possible at one point on safari, at least. I think you could also break the categories up more. Basic tops don’t need to be with fancy tops. Also, I am not allowed to wear ripped jeans to work - would like to be able to look up polished casual clothes that aren’t quite business, without scrolling endlessly.