SBX app not working? crashes or has problems?

SBX Status

Last Updated on 2023-08-31 by StrongBox

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Common SBX Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SBX app on iOS and Android devices. Solve all SBX app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SBX iPhone Issues and Solutions

SBX iOS app crashes, not working, errors
SBX iOS app network issues
SBX on iOS has black/white screen

SBX Android App Issues and Solutions

SBX has errors/crashing/not working
SBX server network connectivity issues
SBX has black screen

SBX iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SBX app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SBX app crashes or not working on Iphone (iOS):

Close and restart the SBX app on iPhone
Update SBX app to the Latest Version for iOS
Uninstall and reinstall SBX iPhone app
Update your iPhone to the latest iOS version

Fix SBX on iPhone unable to connect to server/internet connection issues::

To resolve SBX network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SBX black/white screen (blank screen) on iPhone:

Follow the SBX iOS app troubleshooting guide Here →

SBX Android App Issues and Solutions

Fix SBX not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SBX app issues:

Force Stop the SBX App
1. On android, goto "Settings" » click SBX app. » click "Force Stop".

Update SBX to the latest version on PlayStore

Clear SBX App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SBX app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SBX.

Fix SBX unable to contact server/ SBX internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SBX » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SBX » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SBX on android.

Solve SBX black/white screens issue on Android:

Follow the SBX android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at StrongBox, developers of SBX.

About this app

Download the StrongBox app to easily book classes and manage your fitness experience - anytime, anywhere. Make a reservation, get added to a wait list, purchase class packages, check your profile and membership status, keep up to date with the latest products and services, and more – all from your device.