ONE Pocket app not working? crashes or has problems?

ONE Pocket Status

Last Updated on 2024-10-07 by Open Digital Education

I have a problem with ONE Pocket

Are you having issues? Select the issue you are having below and provide feedback to ONE Pocket.

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276 User reports:
App has problems

User reports 276

⚠️ Most reported problems ⚠️

Login

53.6%

Not working

30.8%

Account

12.7%

Connection

2.2%

Problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with ONE Pocket? Report Issue

Common ONE Pocket Problems & Solutions. Troubleshooting Guide

Table of Contents:

ONE Pocket iPhone Issues and Solutions

ONE Pocket iOS app crashes, not working, errors
ONE Pocket iOS app network issues
ONE Pocket on iOS has black/white screen

ONE Pocket Android App Issues and Solutions

ONE Pocket has errors/crashing/not working
ONE Pocket server network connectivity issues
ONE Pocket has black screen

ONE Pocket iPhone Issues and Solutions

How to fix ONE Pocket app crashes or not working on Iphone (iOS):

Close and restart the ONE Pocket app on iPhone
Update ONE Pocket app to the Latest Version for iOS
Uninstall and reinstall ONE Pocket iPhone app
Update your iPhone to the latest iOS version

Fix ONE Pocket on iPhone unable to connect to server/internet connection issues::

To resolve ONE Pocket network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

ONE Pocket Android App Issues and Solutions

Fix ONE Pocket not working on Android, crashes, errors or is unresponsive:

Force Stop the ONE Pocket App
1. On android, goto Settings » ONE Pocket » click [Force Stop]

Update ONE Pocket to the latest version on PlayStore

Clear ONE Pocket App Cache and Data:
1. On android, goto Settings » Apps » ONE Pocket » Storage » click [Clear Data] option. This clears both data and cache.
2. restart ONE Pocket.

Fix ONE Pocket unable to contact server/ ONE Pocket internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click ONE Pocket » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto ONE Pocket » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch ONE Pocket

Contact Support

Verified email ✔✔

E-Mail: support.mobile@opendigitaleducation.com

Website: 🌍 Visit ONE Pocket Website

Privacy Policy: https://oneconnect.opendigitaleducation.com/assets/cgu/ODE_Privacy_Policy.pdf

Developer: Open Digital Education

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