ONE Pocket app not working? crashes or has problems?

ONE Pocket Status

Last Updated on 2024-10-07 by Open Digital Education

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308 User reports:
App has problems

User reports 308

⚠️ Most reported problems ⚠️

51.3%

Not working

32.1%

Account

12.3%

Connection

1.9%

problems reported in the last 24 hours

24 hour clock ⏰

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Common ONE Pocket Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ONE Pocket app on iOS and Android devices. Solve all ONE Pocket app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ONE Pocket iPhone Issues and Solutions

ONE Pocket iOS app crashes, not working, errors
ONE Pocket iOS app network issues
ONE Pocket on iOS has black/white screen

ONE Pocket Android App Issues and Solutions

ONE Pocket has errors/crashing/not working
ONE Pocket server network connectivity issues
ONE Pocket has black screen

ONE Pocket iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ONE Pocket app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ONE Pocket app crashes or not working on Iphone (iOS):

Close and restart the ONE Pocket app on iPhone
Update ONE Pocket app to the Latest Version for iOS
Uninstall and reinstall ONE Pocket iPhone app
Update your iPhone to the latest iOS version

Fix ONE Pocket on iPhone unable to connect to server/internet connection issues::

To resolve ONE Pocket network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ONE Pocket black/white screen (blank screen) on iPhone:

Follow the ONE Pocket iOS app troubleshooting guide Here →

ONE Pocket Android App Issues and Solutions

Fix ONE Pocket not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ONE Pocket app issues:

Force Stop the ONE Pocket App
1. On android, goto "Settings" » click ONE Pocket app. » click "Force Stop".

Update ONE Pocket to the latest version on PlayStore

Clear ONE Pocket App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ONE Pocket app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ONE Pocket.

Fix ONE Pocket unable to contact server/ ONE Pocket internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ONE Pocket » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ONE Pocket » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ONE Pocket on android.

Solve ONE Pocket black/white screens issue on Android:

Follow the ONE Pocket android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Open Digital Education, developers of ONE Pocket.

About this app

ONE Pocket is a lighter version of your virtual learning environment that can be accessed directly from your smartphone or tablet and is designed to make communication between school and home even easier! ONE, the leading educational social network for elementary schools, is now available as a mobile app. Teachers and parents can sign in with the same username and password they use for their educational network and get access to all of ONE's main features.