ONE Pocket Status

Last Updated on 2026-05-21 by Open Digital Education

I have a problem with ONE Pocket

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Most reported problems

Not working

50.0%

45.8%

Account

4.2%

Common ONE Pocket Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve ONE Pocket network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the ONE Pocket App
1. On android, goto Settings » ONE Pocket » click [Force Stop]

Clear ONE Pocket App Cache and Data:
1. On android, goto Settings » Apps » ONE Pocket » Storage » click [Clear Data] option. This clears both data and cache.
2. restart ONE Pocket.

On android, goto Settings » Apps or Manage Apps tab.
Click ONE Pocket » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto ONE Pocket » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch ONE Pocket

E-Mail: [email protected]

Website: 🌍 Visit ONE Pocket Website

Privacy Policy: https://oneconnect.opendigitaleducation.com/assets/cgu/ODE_Privacy_Policy.pdf

Developer: Open Digital Education

Jun 13, 2026, 07:37 AM
a Windows user from Décines-Charpieu, France reported problems with ONE Pocket : Login
May 31, 2026, 06:19 PM
a AndroidOS user from Lille, France reported problems with ONE Pocket : Login
Mar 07, 2026, 12:17 AM
a Windows user from Saint-Dizier, France reported problems with ONE Pocket : Account
Mar 04, 2026, 07:42 AM
a AndroidOS user from Halluin, France reported problems with ONE Pocket : Login
Feb 28, 2026, 05:49 PM
a Windows user from Erquinghem-Lys, France reported problems with ONE Pocket : Not working
Feb 09, 2026, 05:20 PM
a iOS user from Toulon, France reported problems with ONE Pocket : Login
Feb 09, 2026, 05:16 PM
a iOS user from Toulon, France reported problems with ONE Pocket : Login
Feb 08, 2026, 04:23 PM
a Windows user from Cherbourg, France reported problems with ONE Pocket : Not working
Jan 05, 2026, 05:45 PM
a iOS user from Nice, France reported problems with ONE Pocket : Not working
Dec 05, 2025, 10:42 AM
a Windows user from La Saline les Bains, Réunion reported problems with ONE Pocket : Not working
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