ONE Pocket Status

Last Updated on 2025-02-11 by Open Digital Education

I have a problem with ONE Pocket

Are you having issues? Select the issue you are having below and provide feedback to ONE Pocket.

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⚠️ Most reported problems ⚠️

57.1%

Not working

30.5%

Account

9.0%

Connection

2.8%

24 hour clock ⏰

Common ONE Pocket Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve ONE Pocket network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the ONE Pocket App
1. On android, goto Settings » ONE Pocket » click [Force Stop]

Clear ONE Pocket App Cache and Data:
1. On android, goto Settings » Apps » ONE Pocket » Storage » click [Clear Data] option. This clears both data and cache.
2. restart ONE Pocket.

On android, goto Settings » Apps or Manage Apps tab.
Click ONE Pocket » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto ONE Pocket » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch ONE Pocket

E-Mail: support.mobile@opendigitaleducation.com

Website: 🌍 Visit ONE Pocket Website

Privacy Policy: https://oneconnect.opendigitaleducation.com/assets/cgu/ODE_Privacy_Policy.pdf

Developer: Open Digital Education

Mar 20, 2025, 03:03 PM
a user from Verdun, France reported problems with ONE Pocket : Login
Mar 15, 2025, 07:37 PM
a user from Paris, France reported problems with ONE Pocket : Account
Feb 24, 2025, 11:23 AM
a user from Saint-Dié, France reported problems with ONE Pocket : Login
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