Chewy app not working? crashes or has problems?

Chewy Status


I have a problem with Chewy

Are you having issues? Select the issue you are having below and provide feedback to Chewy.



⚠️ Most reported problems ⚠️
Not working
27.3%

Login
24.2%

Something else
24.2%

Connection
13.6%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Chewy Problems 🔥

- Misinformation from customer representative

- Shipping to my area is now done by OnTrac which takes longer than expected

- Cancelled order due to long wait time



📋 16 Reported Issues:

J
Jim Eyberg 2024-10-30

cant log into chewy

B
Buddy Pierce 2024-10-26

cannot access CHEWY.COM

J
John Bronkema 2023-09-19

Chewy app won't load. Try to go to Account page & I just get the "Oops" problem loading - try again notification. Been customer for some time now. Please help!

E
Elizabeth 2023-08-29

I can't open and view any items

P
Paula Orwick 2023-08-14

My chewy app stopped working says the URL is wrong...I uninstalled it twice turned off phone called my carrier and it still does not work..I believe there is a glitch in your system not mine cause your app is the only one that is not working...

L
Lori Towers-Hoover 2023-07-04

Updated my phone. Was asked to sign into Chewy app, but I've forgotten my password. Asked for a link to update, got the error message, "oops, something went wrong." I uninstalled and reinstalled, no progress.

M
Mike Bluff 2023-07-04

i cannot add to cart or buy anything on line for a while

C
Cheryl L Nuchereno 2023-06-20

I had the Chewy App for a long time and now it says not compatible with device. Why and what changed. Thank you.

K
Kathryn Rohrer 2023-03-21

My order has not been shipped in over a week. No info on shipping

L
Louis Benacci 2022-10-17

The font on my iPhone 11 app is huge and I can’t fix it. I have uninstalled it and got it again several times but the font is still so large I can’t use the app

N
Nancy L. Rice 2022-10-15

I cannot log in to my account, have changed passwords several times, have run virus protection, have shut computer off and back on, nothing works have called customer service twice they have been no help. I have a landline phone as I am very hard of hearing and cannot hear cell phones. I am not using app. I am going to your website on my desktop computer. I would really appreciate it some of your tech people would look into this and find out what the problem is. When I try to log in computer screen just blinks but I do not receive error message just the same log in screen. I have never had any trouble before logging in and I am not having any trouble logging into other sites just Chewy! Please help!

P
Paula Ray 2022-09-08

App not downloading from Google play store

P
Paula Sue Stearns 2022-08-25

Wouldn't update. Tried shutting down my Android, then restarting. Finally, I tried uninstalling and re-installing. Won't re-install. Now I don't have my Chewy App at all

L
Lynn 2022-07-24

Chewy app is not downloading on my iPhone.

D
Debra 2022-05-03

I really struggle to get my orders in. The death circle delays most of the time.

N
Nancy 2022-04-22

My app will only work through google

Showing 1-16 of 16 reported issues:

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