Scentbird Perfume Box Reviews

by CocoaW13

I have never had this kind of experience EVER....
Let me start with I had a feeling this was going to be a negative experience. I was initially double charged upon registration, the transaction went through immediately and I received notifications via my financial institute. I called right away and from the beginning I was given the run around, I was told I did not have a account and asked if I was sure with whom I signed up with insinuating I had purchased through a similar company. I tried to communicate with the very unprofessional representative whom I had a terrible time understanding very broken English and what seemed to be a very distracted worker it often seemed as if the line had went dead to finally be disconnected after a very frustrating 36 min call. I immediately called back and I will admit I May have had mild attitude at this point although at least this time I was found to have a account but I was told no dollars had been paid 🤦‍♀️ I gave up and hung up am i suprised to say I have yet to receive my first months scent however I was suprised to see another months bill charged and withdrawn from my account when I’m having so many issues receiving 1 $15 perfume scent. I give up lol🤷🏼‍♀️

by Crisg1212

I started in early June and was excited to get my first scent but after a month waiting the package never got to my house. Contacted them and they stated it could have been lost in the mail. I got the tracking number but on the website it never showed that it shipped. The customer service contact is the worst and can only be reached by email and their turn around time says 72 hours but they took almost a week to contact me back via email and the email got sent at the most random times (2am PST).
Then after they sent me a replacement scent and they gave me a $5 credit towards my next month to make up for the first mix up. Well the replacement package was supposed to come and again no package. Now I have to wait 3 plus days to tell them about the second missing package. My experience had been extremely disappointing from the start. Almost 2 months in and not one single package.
If they see this review I would highly suggest for them to invest in a online chat service for their users and to switch carriers from DHL to something superior.

by Foolio Got FOOLED AGAIN

So I had a change in debit cards in 2018 & it said something like update your cc info & get a free month so I put in my cc info it was debit cash btw... so instead of getting it free a month they charged my debit card twice which in turn caused things to bounce and it just snowballed into my account ending up -309! Because of the fees! So they put two months back it didn’t matter at that point I was so livid I was never going to allow that again.. so a supervisor commented on my review & said come back & we will make things right so I log into my account and see I had a 25$ credit so I liked the perfume I didn’t like losing money & empty promises I still lost out on over 200+ in fees! So it also said come back for 24% off I thought well I thought I was using my credit? NOPE they charged me but for only one when I use to be a 2 at a time subscriber so it said upgrade for free case NOPE NO % off NO CASE JUST CHARGES NOT EVEN USE MY CREDIT SO I DOWNLOAD ScentbirdPerfumeBox LOG IN AND LOG OUT BECAUSE IT SAYS I HAVE NO SUBSCRIPTION.... I am at a loss for words & DIDNT HAVE THE EXTRA $$$ to REJOIN! I wanted to use my CREDIT! 😰

by Nik Scentbird

Horrific customer service. This company allows almost 0 outlets to get in touch with a customer service rep if you ever have an issue. I was mailed and billed for things I didn’t order and emailed them (their only form of addressing a complaint) never responded. Their website informs you to reach out to them through social media, which I find insane I have to tweet or post on a companies wall to address an issue I have with their services but none the less did both of those things as well. After a week of trying to reach out on 5+ different platforms with zero responses I just ended up cancelling my subscription. Was a customer for 2 years super sad that simple issues cannot be addressed with customers that have been paying for their services for years and not even the basic package but the upgraded version of their services. Terrible business model would not recommend unless you want to roll the dice on never having a billing or shipping issue ever with those company.

by RI Sound Sleeper

I love this idea! Its clever and fun and provides nice small perfumes in perfect size for travel or work or purse!
This company is very poor about shipping on time. I signed up for a monthly subscription. First shipment arrived February 1st, second shipment was March 28 even though i prepaid for it ahead of time?! April shipment claims it was shipped via DHL on April 8th and DHL still doesn’t have the product yet 🙄. Why is this company incapable of sending out a simple tiny product to arrive on appropriately the same date every month??! Is the office a giant mess and they lost my package since the 8th? Do they lose it every month so my monthly shipments keep arriving late every month? Im about ready to cancel and go to Ulta to buy perfume when I know i will actually get it!
My advice to company is treat customers properly if you want to have any customers!

by Former Verizon FiOS Employee

I really enjoyed Scentbird I think the concept is great and I’m slowly seeing a lot of perfume outlets turning into a monthly subscription kind of thing. Now I do have a few complaints and I’m the customer who NEVER writes reviews or barely have time to sit and read comments, but I’ve been a customer little over a year now and the selection of scents has depleted DRASTICALLY!!! When I first signed up they had so many different brands but now for months all they send is Burberry and don’t get me wrong Burberry smells great but I would like some variety. Now again, I had a great experience but I felt it was time to part ways with Scentbird. Cool, cancelled my subscription. It’s now been almost 2 MONTHS AND IM STILL BEING CHARGED AND SENT FRAGRANCES! That makes me really upset because I never had any problems or no serious complaints but they literally make it so stressful just to cancel your subscription and you think you have but it’s not actually canceled! I will never join Scentbird again! I’m going to FragranceNet! They have better selections anyway. Really dissatisfied SMH

by Robinhoodsuxdix

The Scentbird brand and product is no doubt good, however if nothing is queued in your next month order on Scentbird, it seemingly picks your next number of scents at random. Meaning that if you don’t queue anything for the next month you could be left with a perfume you didn’t even want. It’s odd because you’d think they would just notify the consumer of an empty queue so that they may choose a new one or cancel. Just unfair to the consumer to be honest. Did I mention no refund can be made or processing stopped! So the moment you notice they picked a random fragrance for you, you unfortunately can’t cancel.
So if you do use this be on top of the the orders monthly, or you’ll be out 30 bucks and have three cheap perfumes or colognes that aren’t really your taste. :))

by Blupup

I am and always have been a crazy perfume woman. Accordingly, when I heard about scent bird I could not have been any more excited. I have been a member for over a year now and I have loved it the vast majority of the time. The only thing I wish would be better is ScentbirdPerfumeBox . The service is fun and exciting but ScentbirdPerfumeBox is horrifying, confusing and tiresome. When I first joined, I assumed it was merely the initial app that would soon be fixed, spruced up and made wonderful. However, after a year I have yet to see it. I truly hope that you update ScentbirdPerfumeBox soon, because the only reason I have not left yet is because I have never had a major problem with the service. If and when that were to happen, ScentbirdPerfumeBox would be entirely in adequate to assist. After a year, I still struggle to navigate ScentbirdPerfumeBox and put the perfumes in my queue. Please fix your execution, because the concept is just spectacular.

by Hawmhawm

I had account before with scentbird, I had to deactivate it for certain reasons. I have signed up again, impulsiveness I guess. I should of thought about it first. I have read everyone’s thoughts, an they love the scent’s. That tells me they are not messing with the scents, I always wonder. Watch now, mine will start coming weak 🤞🏼I hope not. Anyhow, I am still waiting for my scent, an I wonder if it will be the date that they said. Is there problems in there distribution department. It’s been going on one month since I joining, an I think could this be because I left them that they are putting me on the pay no mind list. I would not be surprised if they had something like that. I will pray an see what the universe has in store for me and my decision to try again. I like to smell good though, decisions, decision.

by ZolatheCat

They bill you at the beginning of the month and you think, Great! I’ll be getting my new perfume! No. You’ll get it 3 weeks later. You get your perfume of the month at the END of the month. If you decide to upgrade to 2 perfumes, they charge you the SECOND you make that decision, not on your usual charge date of the 5th. So that’s annoying. I wish they didn’t hold onto my money for so long before shipping. With the new USPS slowdown I wonder if we’ll even get the perfume of the month before the next month!

That being said, ScentbirdPerfumeBox is very good at helping you find new fragrances to try. The quiz to find your preferences is clever and there are hundreds of perfumes to choose from. And the perfumes are seriously great. The descriptions are honestly works of art themselves. Oh another annoyance is that you have to wait six months to order a repeat perfume. If you find one you can’t live without, too bad. Buy the big bottle somewhere. But for now I’ve upgraded to two a month because getting new quality fragrances each month is really fun!

by Mr.Mista

Like the subscription a lot. Only gripe is on if you have a cologne subscription and have a new holder for the cologne as part of the subscription they shouldn't send you a feminine color like pink etc for your cologne.
It's cheaper to have a new holder as part of monthly subscription but it is a random color. Should be based on cologne or perfume sub. So guys aren't getting girly colors for their cologne. I'm writing this because I got a pink one that I'll never use. Customer service said they would add a color my choice to this next month but we'll see what comes as part of my sub. Maybe let subscription holders choose those colors of it's part of a monthly subscription.

by Eclevy

I thought I would give this a try. I had a hard time getting my orders delivered to me for some reason for three months. I will admit that customer service was on point and bent over backwards to make sure I received what I ordered. But for some reason the USPS would not deliver to my home address without me putting in a request via the tracking number provided. They have a good amount to colognes to try. If you don’t make adjustments to your queue then you will have a bunch of cologne or perfume just sitting around. So, stay on top of it. The only thing that frustrated me was trying to cancel my subscription. They don’t make it easy at all to cancel. You have to hunt and peek to find it. Once you do, you have to hit cancel subscription and then go another page, then you have to give a reason, then you think your done, wrong. You have to find it at the bottom of that page. You have to keep playing “find and hit the cancel subscription button” game until you have confirmation page saying you have canceled your subscription.

by Markiebaby14

ScentbirdPerfumeBox is a great concept with great products, so I’ll leave a good review on that part. However, I been trying to cancel my subscription, and I did. For some reason I’m still being charged monthly with random selections of perfumes being sent to me when I have purposely removed all perfumes and products from my monthly selection. I even removed my card off file and somehow it’s still being charged. I know the card is removed from ScentbirdPerfumeBox , but it’s not removed from the database. I have been trying to get a hold of customer service and it’s pretty hard. At this point I will have to get in contact with my bank to do the permanent cancellation for me. My main complaint is that ScentbirdPerfumeBox needs to have better customer support, and make it easier to stop a subscription !!

by Cjyedjkitdvhheshk

The shipping takes a little while but I am always updated through email when it’s on it’s way and have never had an issue of it not coming so I don’t really mind.
My biggest thing stopping me from giving 5 stars is..
I wish there were more scents available. I am always given recommendations on high end brands and wish I could try them but 90% of the time it’s either “out of stock” or not available at all. Honestly sometimes I hate a scent it’s first day and then it grows to an obsession for it. So I love the size samples you get so I really can try a product! Hopefully more partnerships will happen in the future because I love getting new trial scents every month before purchasing a full size bottle!

by Sparklemom4

I am so thrilled to be a part of the Scentbird family. Been curious about it for a long time. Finally able to join and I couldn’t possibly get any happier!! Just received my 2 new fragrances today. So exciting to see the package was from Scentbird! Opened it up like a kid at Christmas & I am very impressed with everything. From the outer container to the first 2 scents that was picked for me on ScentbirdPerfumeBox . So satisfied with the color of my first 2 canister’s and how convenient it is to just twist and the vial pops up & sprays easily. Just like my favorite lipstick. Just twist again and it pops back down. No spillage no waste. No more spending a fortune to discover I wasted my money because I don’t like the fragrance after all. This is my new favorite purchase and it’s so easy with their app. You can pick your own fragrance or they’ll pick one for you based on your answers. Let me tell you they were spot on with their choices of perfumes based on my answer’s. I wasn’t sure it would work properly cause I had no idea before now what I even liked! I love the prices and they were so affordable I decided to get 2 fragrances a month instead of one!! Thank You Scentbird for being so affordable especially for someone like me who is on a very tight budget!! No regret’s here!!!

by Sara*C

I love ScentbirdPerfumeBox!! It let’s you enjoy so many scents without being stuck with a big bottle of something that doesn’t mix well with your body’s ph. There’s an option to get a new case with your subscription monthly, it is a great idea because I’ve often upgrade so I can give great gifts to my friends & family (Men’s & Women’s fragrances). I do wish there was an option to purchase double qty.’s of fragrances during my monthly subscription. I gave my daughter-in-law a gift & I loved that scent, I think the option is only to wait 6mo. before I’m able to reorder the same one. When I pull one out of my purse, I always get asked where did I find a perfume that came with a really cool case!! I would like an option to somehow label the bottom of the case with what scent is inside, that way I would know right away what’s in the case before using it. You have to pull the whole bottle out to see what is inside. Maybe just having circle labeled stickers for the bottom of the cases.

by Unhappy App Banker

Wow this is fun! I received my first sample fairly quick and they notified me throughout the process to keep me updated! The sample is from France and then sent or sold from New York, so it’s a VERY high quality and expensive perfume, the real deal!! I love the sample sprayer bottle which came in a nice black bag and a sweet note that called me beautiful, making me feel very appreciated! It’s obvious they are all about their customers! I’m surprised at the negative reviews bc I’ve had nothing but a positive experience! Oh and the perfume smells really good and it’s strong and lasting so you don’t need to spray too much!

by Tuberose_girl

Not bad. I enjoy how quick the interface loads. It’s simple and to the point. Like most apps it’s set up differently than the actual website, but that’s perfect. There’s a time and place for everything and apps should be able to load fast. I do crave access to their blog as I do read that often enough to miss it (wasn’t there last time I checked—which was a while ago) and I do like seeing the entire list of perfume notes but it seems the list is only partial. These two things, the access to the blog and then the perfume notes I wish could be built into ScentbirdPerfumeBox . However, if it slows ScentbirdPerfumeBox down then don’t bother—I’ll just go to my desktop.

by MissMaeT95

This is an amazing way to try numerous name brand perfumes without breaking the bank! Often times we women spend $200 on one single bottle of perfume. Many times we find it old after a month or so and let it age on/in our vanity's. Therefore this genius product gives us a perfect sample sized perfume that we can even pick ourselves, lasting for a month or longer for a great price at only $10. Women can determine if they absolutely love it or they do not at all. Meanwhile our new perfume is already on its way, if not already in our mail boxes! ScentBird has many positives such as: a low price, most popular name brands, perfect sized and makes great gifts for your girlfriends, wife’s, friends and family ETC. ScentBird is a present women look forward to every month! 💝💕

by Busbyf01

This subscription is amazing!! I was kind of skeptical at first because it seems too good to be true, but it really isn’t!! This is the real deal! I’m a middle class man with expensive taste so when I saw the ad and the price I decided to give it a shot. And it is perfect! No bulky bottles, no expensive commitment to one cologne, and a wide variety to choose from! My first order was Versace Eros and it turned out to be everything I hoped it was! I’ve already filled my queue with fragrances I want to try for the next year!! 5 out of 5 stars! And shipping is fast too! They were off by one day on the estimated delivery day but that’s not too bad right?!! Definitely worth the $15 a month!! I won’t be canceling this subscription any time in the foreseeable future!!

by Makeupaddoct

My first order was delayed which I chocked up as a loss, and I used the link VIA Facebook and it said you’d get 30% off automatically. I didn’t receive that. I reached out to customer service and she said she would add it to the next order. (Spoiler alert it didn’t happen)

I then received my first order. I really loved the two scents I received!

I then upgraded my account two three scents and I then was double charged. I reached out to customer service two different times (which states you’ll be answered in 24hrs) it’s been three days and I’ve yet to be answered.

by Myself863

I unsubscribed and even got a new card. But about 3 months later, they took money out of my account!! How you ask? Straight out of my account as in they get your account number and everything and will get money WITHOUT you’re permission even after you’ve cancelled the account. When I addressed the issue, they gave me the run around and STILL IS! Lev had an attitude because I continue to ask about my money that hasn’t been returned. This has been going on for a couple of months now. All I want is my money back that they didn’t have permission to take in the first place!

by Lizzyzwacki

I wish there was an option to select my favorite perfumes, then based on that information I’m given a list of recommendations. Also, it is difficult to move perfumes and change the sequence of your selections. And when I click on a perfume to look at the description it is tough to get back to my queue. And if I want to be surprised one month with a most popular fragrance I can’t figure out how to leave that month blank. Lots of room for improvement.

by JohnnyCrawfordFan

If the site had been easier to navigate in the beginning, I would have given this 5 stars. I got many items I would not have chosen, had I been able to navigate the site better. Now it works, finally! Love trying new fragrances and choosing some with ingredients I know I like, and trying some that are unlike my usual purchases.

by Bloodlyraindrops

I think so far it was been great nothing has comed damaged yet, app feature so pretty great very less time consuming going thou other route... very happy this time with shipment was notified to me that shipped out already quickly! The thing I would like that it would come with already with its own purse bottle spray carry to put in...

by Bendix89

ScentbirdPerfumeBox is great and simple. Selection of fragrance is pretty good - not as many as Scent box. For some reason the travel cases are not the best quality. Always have trouble when I put back the decant inside the case. Takes a few times before it goes down all the way. Travel cases at scent box are always perfect - no issues. And scentbox labels the bottom of the case with the name of the cokogne so you don't have to take out the decant to see which cologne is inside...like scent bird.

by CranjisMcBasketball

ScentbirdPerfumeBox is SOOOOOOOOO much better than the browser-based queue, I cannot stress that enough. The ease of use here dictates that I will be using ScentbirdPerfumeBox to manage my orders every time. However, the main app page feels like it is lacking. I would recommend including the monthly scent, as well as the current offers marquee on the main tab. I currently allow the default scent to ship because I like the excitement and exploration of trying things that I may not otherwise order, but you cannot see the upcoming monthly scent through ScentbirdPerfumeBox . This would easily be a five star app if they found a way to include that.

by CaliMami86

I have to admit that there are quite a few fragrances that I enjoy from Scentbird. And the price is so affordable. I get 2 fragrances every month (my preference to receive that many) and it’s great because I get to enjoy them. My boyfriend loves the colognes I get for him from Scentbird, as well. And I love how they recommend new fragrances and items that I might like based on what I’ve already purchased or just because it’s a new product they’re offering. Love, love, love it!

by RayahSmellGood

So glad you guys have an app! I was so excited to download ScentbirdPerfumeBox and I love it. It’s basic and I know u guys will gradually add more features. I just want to suggest a few things. Like....
- an alert for your product delivery by text or email option.
- when u open your app, u see the fragrance of the month or product of the month.
- some things on website version of Scentbird put in ScentbirdPerfumeBox as well.
- anniversary or birthday gift/coupon/ discount for loyal customers
- sometimes I want to order the same fragrance for next month but I cannot.

I have other suggestions but this is just a review so maybe next time 😊

by Awildchild77

I have a few subscriptions to things to try it whatever ( not sure the name of these are) ANYWAY sentbird is my favorite. You can try new perfumes without filling your nose with coffee beans at the store. The only negotiate side is that I can be a little impatient, so waiting for the next sent seems like it takes forever UNLESS i get that perfume that you love which I ha r only gotten 1 I didn’t care for. They ask questions so they can Bertie down ones that fit you.

by Bjamesonair

I find scents I’ve never heard of. I find those I’d be hesitant to commit to until wearing it on a few occasions. Lastly, I find new ways to identify what I like by ingredients and descriptions provided, while enriching my own vocabulary in expressing my tastes and opinions.

by Eman1061

So this company had a lot of growing pains in there last few months and was about to leave because I felt it was a scam. But last few months it has gotten better and on cue and now w ScentbirdPerfumeBox it’s much more user friendly and easier to use. And the tracking is easy to use through ScentbirdPerfumeBox .