Are you having issues? Select the issue you are having below and provide feedback to myVideoIdent.
Complete guide to troubleshoot myVideoIdent app on iOS and Android devices. Solve all myVideoIdent app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Atruvia AG, developers of myVideoIdent.
Video identification allows you to verify your identity for banking transactions or SIM card activation and a number of other matters where proof of identity is required by law. You will be guided through the verification process step by step, allowing you to prove your identity with just a few clicks and in no time at all. Besides myVideoIdent , you will also need valid proof of identity and a reliable internet connection. Using the this app app, for instance, you can easily verify your identity without having to go to a bank or post office. This step of the process is carried out by our partner IDnow GmbH. Take advantage of the freedoms offered by the this app app now and enjoy the extra time and flexibility it provides. For verification, you will be connected to one of our Ident experts via video chat. It is up to you where and when you want to carry out the verification process. On occasions, you just don’t fancy leaving the house – when the weather is bad, for example. But luckily, some things can be done from the comfort of your own home. It will only take a few minutes and is completely free of charge. VideoIdent is a secure, officially recognised standard for proving your identity. myVideoIdent is now available in German and English.